• Build AI voice agent solutions within the IntelePeer SmartFlow platform — configuring conversational flows, NLU intent models, business rule logic, slot-filling patterns, and multi-turn dialogue structures from approved design specifications. • Translate workflow design documents produced by the Healthcare AI Workflow Solutions team into precise, testable agent configurations that faithfully implement the intended customer experience. • Identify and resolve ambiguities in design specifications before build begins — escalating design gaps to the Director and Workflow Solutions team rather than making undocumented interpretation calls independently. • Leverage AI-assisted development tools to accelerate build velocity, generate configuration drafts, and identify coverage gaps in conversational flows. • Build and maintain real-time integrations between AI agents and healthcare data systems — including EHR/PM platforms such as Dentrix, Dentrix Ascend, Epic, and athenahealth — enabling agents to retrieve and act on live patient and scheduling data. • Implement API integrations following IntelePeer's standards for authentication, error handling, retry logic, and data transformation — ensuring integrations are robust, well-documented, and maintainable. • Test integrations under realistic data conditions including edge cases, missing data states, API latency, and failure scenarios — validating that fallback behavior is safe and patient-appropriate. • Conduct thorough self-testing of all AI agent builds before advancing to formal QA — including functional testing of all defined flows, boundary condition testing, integration validation, and end-to-end scenario testing. • Collaborate with QA Engineers to support test case development, reproduce defects, and validate fixes — treating QA feedback as a quality partnership rather than a handoff. • Maintain accurate build documentation — including configuration change logs, integration specs, and known limitations — so QA and Customer Success always have a current picture of what was built and why. • Actively contribute to the team's testing frameworks and best practices, helping improve the efficiency and coverage of quality processes over time.

• Identify areas where AI can be implemented to gain efficiencies and reduce costs across the organization • Develop and integrate AI-driven technical solutions to realize identified benefits • Ensure all AI implementations adhere to six AI Principles: Purposeful, Effective and Safe, Secure and Private, Fair and Equitable, Transparent and Explainable, and Accountable and Monitored • Collaborate with cross-functional teams to implement AI technologies in various aspects of operations and maintenance processes • Provide expertise in predictive maintenance, automated scheduling, resource allocation, and data analytics for optimizing operational efficiency • Create automated reporting and compliance tracking systems using AI technologies • Prepare annual AI efficiency reports detailing deployed technologies, achieved efficiencies, and projected improvements

Aledade is recruiting for 2026 Summer Interns! Interns ​receive​ guidance​ ​from​ senior​ ​leaders​ and​ ​take​ ​part​ ​in​ ​substantive, hands-on​ ​projects​ ​that​ ​foster​ an understanding​ ​of​ ​overall​ ​operations​ ​at​ ​Aledade​ ​and​ ​the​ ​function​ ​of our​ ​complex​ ​healthcare​ system​ ​in​ ​general.​ This internship will begin on June 1st, 2026, and last for 10 weeks until August 7th, 2026. The objective of this AI Researcher internship is to research, build, and prototype an AI reasoning agent that processes ambient visit audio and translates it into an "Intelligent Care Handoff." The intern will design a system to surface specific clinical artifacts directly within the Aledade EHR Overlay for human-in-the-loop (HITL) approval. The internship has a duration of 3 to 6 months, starting in the Summer of 2026. Primary Duties - Multi-Audience NLP Synthesis (30%): Build a reasoning engine that ingests ambient visit audio/transcripts and generates three distinct outputs from a single conversation. These outputs include a Specialist Referral Justification, Care Management Tasks, and a Patient Action Plan. - Decoupled UI Integration (25%): Stage these generated artifacts in the existing Aledade Overlay "Magic Draft" UI as simple "Click-to-Copy" or "Click-to-Route" modules, avoiding dependencies on active EHR DOM manipulation. - Automated Clinical Evaluation (25%): Implement LLM evaluation pipelines (e.g., LLM-as-a-judge) to assess the accuracy of the Patient Action Plan and ensure the Referral Justification captures the correct clinical context. - Deploy & Measure Potential ROI (20%): Ship the alpha prototype to a controlled pilot cohort or simulated environment. Measure potential reductions in post-visit documentation time, artifact accuracy, and the shift in physician task management load. Minimum Qualifications - Education: Currently pursuing a Master’s or PhD in Computer Science, Human-Computer Interaction (HCI), Artificial Intelligence, Health Informatics, or a closely related discipline. - Programming: Proficiency in Python (for AI/backend logic) and modern frontend frameworks (e.g., React, TypeScript, or JavaScript) for UI prototyping. - AI/LLM Experience: Hands-on experience working with Large Language Models (e.g., OpenAI API, Anthropic Claude, LangChain) and a strong grasp of advanced prompt engineering techniques. - Systems Design: Ability to build and connect APIs, managing the flow of data from raw audio/text input to structured, actionable outputs. Preferred Knowledge, Skills, or Abilities - Advanced AI Architectures: Experience designing multi-agent systems, multi-modal reasoning pipelines, and automated LLM evaluation frameworks (e.g., LLM-as-a-judge) to ensure output safety and accuracy. - Healthcare Domain Expertise: Familiarity with Value-Based Care (VBC) models, clinical documentation practices, and post-visit administrative workflows (e.g., care management tasking, specialist referrals). - AI-Assisted Engineering: Demonstrated experience utilizing AI coding assistants (e.g., Claude Code, GitHub Copilot) to accelerate standard UI and full-stack implementation. - HCI & Product Sense: Ability to design intuitive, decoupled human-in-the-loop (HITL) interfaces that fit seamlessly into existing user workflows without causing alert fatigue. - Analytical & Soft Skills: Strong problem-solving skills with the ability to measure project ROI (e.g., time saved, accuracy metrics) and effectively communicate complex AI concepts to non-technical clinical stakeholders. Physical Requirements Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

JOB SUMMARY As a Director of Process Automation & AI, you will transform processes across the company by leading an organized, problem-solving approach and collaborating with business partners to continuously improve performance. You will work with other senior leaders to ensure the successful realization of business, financial, and operational outcomes. The scope of this role will include managing a team and overseeing process excellence initiatives, automation programs, reporting projects, and AI initiatives. Directs the execution of scalable process automation solutions using RPA frameworks and tools. Engages with stakeholders to perform analysis of existing process flows and develop a roadmap for strategic development and ROI. Ensures efficient utilization of RPA tools (UiPath, Blue Prism, Workfusion, Automation Anywhere) to deliver reusable automation components. Leads the deployment of solutions and the creation of analytics to provide insights into the benefits of RPA to business leaders and users. Develops project governance and risk management standards for automation. Requires a bachelor's degree. May require certification in RPA vendor-specific tools, AI proficiencies, and/or Six Sigma/Lean methodologies. ESSENTIAL DUTIES AND RESPONSIBILITIES - Developing strategies and recommendations to lead process improvement, measurable business benefits, and ROI. - Assisting with all aspects of the diagnostic, design, and implementation stages by proactively partnering with cross-functional teams to simplify processes, provide guidance and expertise, and manage process change. Facilitating training and workshops, including assessing the organization’s readiness for change; managing expectations; adjusting the approach so that positive change is adopted by all business partners and stakeholders. - Managing the RPA Center of Excellence by providing education, best practices, standards, and resources to deliver successful programs. - Developing and managing the Change Control Board across the company’s systems and processes. - Developing initiatives and processes for automation to drive business outcomes by analyzing data and evaluating key business components to assess current performance baselines, identifying gaps, opportunities, and improvements for automation. - Identifying operational performance KPIs and creating corresponding analytics to track the business impact of each of your team’s initiatives. - Building a business-aligned reporting team that can support the business by developing critical KPIs and dashboards, proactive reporting on trends and issues, and responsiveness to ad-hoc reporting requests. Lead and implement dashboards for process performance indicators for enterprise processes to create transparency & data-driven decisions. - Ensuring your team follows a consistent methodology to define process deliverables, define success criteria and measure value. - Managing the project portfolio and developing a methodology to prioritize business process automation and simplification projects with senior stakeholders, including defining value, productivity, ROI, and cost savings metrics. - Supporting senior leadership by developing critical leadership updates, managing risks and issues and deploying resources in alignment with corporate goals. - Achieving measurable positive business outcomes. REQUIRED SKILLS AND ABILITIES - Product management specializing in the development of digital/software-based products and technology-based solutions preferred. - Strong digital product and technology acumen with a proven track record of defining and delivering successful digital project portfolios. - Experience with next generation architectural concepts, including Integrations, process automation, Low-no-code, etc. - Experience in current and trending Intelligent Automation development platforms and methodologies. - Experience, exposure, and knowledge of primary cloud provider offerings and architectures (AWS, Azure, GCP). - Experience with Benefits Administration or Healthcare related business process domains, such as R&D, Information Technology, Operations, Supply Chain, Corporate Activities, or Channel Management. - Strong interest data and software development as key enablers of corporate performance. - Highly motivated, decisive, and results-oriented individual with the flexibility and creativity to excel in a rapidly growing and changing environment. KNOWLEDGE, EXPERIENCE AND/OR EDUCATION - Bachelor’s degree required in a relevant field. - 8-10+ years of experience in improvement roles with deep expertise in the implementation of improvements at the operations level. - 5+ years of experience of leading process excellence and automation teams. - 5+ years of experience managing large and medium-scale transformational projects in complex environments. - 3 - 5 years’ people management experience with demonstrated ability to collaborate, build relationships, coach, inspire, and motivate others. - Proven track record of driving change through influence and leading cross-functional teams through ambiguity. - Prior experience of setting up a Centre of Excellence for Lean or process automation. - Experience in thought leadership and championing the implementation of new ideas. - Strong experience with process automation, data analytics, Robotics Process Automation (RPA), Machine Learning (ML), Artificial Intelligence (AI), especially planning and implementation of solutions like UiPath, Power Automate. Experience using and deploying ChatGPT & Co-Pilot and other AI tools. - Demonstrated experience in and strong knowledge of Lean and/or Six Sigma. Black Belt considered an asset. Other complimentary CI Certifications such as Scrum, PMP, Change Management, etc. are considered an asset. Proficiency in Visio, Word, Excel and PowerPoint required. Familiarity with Microsoft Project a plus. Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time #LI-RZ1 #LI-Remote Empyrean is an Equal Opportunity Employer: including disability and protected veteran status