Description and Requirements Basic Function: As a Business Continuity, Crisis Management and Disaster Recovery (BCDR) Specialist, you will play a crucial role in developing, maintaining, and implementing program for MetLife. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. You'll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, you'll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCP practices, making sure that MetLife can respond to and recover from potential disruptions quickly and effectively. This is a hands-on role where you'll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. Reporting directly to the Service Delivery Leader/ Director of Business Continuity and Disaster Recovery, this is a high-impact role in MetLife growing BCP organization. Responsibilities - Business Continuity Planning (BCP) Development: - Create, document, and update business continuity plans (BCPs) for all business functions - Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices. - Work on Techn - Risk Assessment and Business Impact Analysis (BIA): - Conduct regular risk assessments and business impact analyses to identify potential threats and vulnerabilities to MetLife operations. - Evaluate the financial, operational, and reputational impact of potential disruptions. - Incident Response and Crisis Management: - Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery. - Lead/ Participate in crisis management exercises and tabletop simulations to train staff and assess our readiness. - Regulatory Compliance and Audit Support: - Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, DORA and GDPR - Support internal and external audits by maintaining accurate documentation and reporting on BCDR initiatives. - Continuous Improvement and Innovation: - Stay current on trends and emerging technologies in business continuity and disaster recovery. - Disaster Recovery (DR) Strategy and Execution: - There may be requirement to Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure). - Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness Continuously refine and enhance MetLife BCP strategy based on lessons learned from testing, real incidents, and industry developments. Competencies & Skills: - Minimum Qualifications: - Bachelor's degree in information technology, BCP, Risk Management, or a related field. - 7+ years of experience in business continuity, disaster recovery, risk management, or a related field. - Strong knowledge of business continuity standards (e.g., ISO 22301, NIST, DORA) and disaster recovery best practices. - Experience with cloud platforms (AWS, Azure) and virtualization technologies. - Preferred Qualifications: - Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP - Experience working within a SaaS or tech-driven environment. - Ability to lead disaster recovery testing exercises and business continuity plan reviews. - Soft Skills: - Excellent communication and collaboration skills, with the ability to influence and coordinate across cross-functional teams. - Strong analytical and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work. Work Experience : 10 yrs + of work experience in BCP, Data Privacy, Operations Risk, Corporate Ethics and Compliance. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

Role Description We are seeking an experienced Insurance Manager to lead risk and insurance strategy across our global real estate portfolio. This role is focused on managing construction and operational risk for mission-critical infrastructure, with an emphasis on large-scale projects supported by Owner Controlled Insurance Programs (OCIPs). Working cross-functionally with Real Estate, Development, Legal, Finance, Procurement, and Operations, the Insurance Manager will play a key role in protecting asset value, ensuring compliance and alignment with lender requirements, lease obligations, and contractor/vendor risk transfer provisions. This role serves as a key liaison with brokers, carriers, and third-party administrators to drive best-in-class insurance program performance and support the successful delivery and operation of assets. Contractor & Risk Transfer Management - Establish and enforce insurance requirements for contractors, consultants, and vendors. - Review contracts, indemnification provisions, and certificates of insurance (COIs) to ensure proper risk transfer. Compliance & Operations - Ensure compliance with OSHA, workers’ compensation, environmental, and insurance program requirements. - Maintain documentation supporting safety, insurance compliance, and audit readiness. Insurance Program Management - Manage and optimize Property & Casualty insurance programs, including: - General Liability - Workers’ Compensation - Umbrella / Excess Liability - Builder’s Risk - Inland Marine - Pollution Liability (when applicable) - Oversee compliance with OCIP / CCIP insurance program requirements. - Ensure subcontractors maintain proper coverage and certificates of insurance (COIs). - Coordinate with brokers, carriers, and underwriters to maintain appropriate coverage. Claims & Loss Management - Manage claims related to: - Workers’ compensation injuries - Third-party liability - Property damage - Construction defects Construction Risk Management - Review contracts, indemnification clauses, and insurance requirements before project commencement. - Ensure proper risk transfer through subcontractor agreements. - Evaluate exposures related to: - Heavy equipment - Fall hazards - Trenching and excavation - Electrical work - Crane operations - Confined spaces - Implement risk controls consistent with industry best practices. Qualifications - Experience in risk management and insurance strategy. - Strong understanding of construction and operational risk. - Ability to work cross-functionally with various departments. - Excellent communication and negotiation skills. Requirements - Proven experience in managing large-scale projects. - Knowledge of OSHA and environmental compliance. - Experience with Owner Controlled Insurance Programs (OCIPs). Benefits - Paid time off - Paid holidays - 401k - FULL coverage medical, dental, and vision

Description and Requirements Data Privacy and Enterprise Risk Management As a Data Privacy & Risk Manager, you will be part of the India Risk function and would be responsible for providing oversight and risk advice from second line perspective to India Business on Data Privacy and Non-Financial Risk (NFR) matters. This role would assist in relaying the MetLife Enterprise framework to India Branch and oversee the application of and ongoing changes. Including the quality, transparency and accuracy Data Privacy, Non-financial risk information and the effectiveness of risk mitigation activities. Resource will also be accountable for: - Oversight, review, and challenge of day-to-day Privacy Incidences, Assessments, Non-financial risk management, reporting and governance. - Oversight, review Data Privacy and challenge of risks in change management initiatives executed by or impacting MetLife - Exercising the voice risk on matters impacting the Data Privacy and Non-financial risk of the branch - Role-modelling MetLife Data Privacy, Ops risk culture principles and Non-financial risk operating model - Support the successful delivery, active review and challenge implementation activities in line with policies and practices - Establish, implement, operate, monitor, review, maintain and improve Data Privacy, Ops Risk practices - Take corrective and preventive actions, based on Governance structure Privacy - Comply with legal requirements and avoid breaches of any law, statutory, regulatory or contractual obligations and any other applicable security requirements § Technology Services - Data Privacy Concepts § Guide for appropriate security controls for information systems and lead implementation of cost-effective and risk-based information security programs § Safeguard sensitive data § Good understanding of US Privacy practices, GDPR, DPDPA § Have strong understanding/ experience in technology services § Incidence Management practices § Policy governance § Experience in Privacy Assessments Enterprise Risk Management, Compliance § Technology Services - Enterprise Risk Management § Provide operational and compliance risk advice to the Business - being the primary contact for relevant Business Unit management on all risk matters § Contribute to cost effective, seamless and robust operations through robust management and embedding of the MetLife Operational Risk Framework § Support the business operations in effective management of operational risk by embedding a culture where risk is everyone's responsibility § Rollout periodic training of risk and compliance toolkits across the business area § Identify and recommend solutions to current and potential Operational threats to business areas § Ensure that control gaps are identified, assessed for materiality, treatments are implemented and tracked § Lead effective implementation of risk and compliance initiatives § Engage Senior Management and stakeholders to ensure appropriate Management oversight is achieved to create appropriate awareness around operational risk § Align risk appetite and strategy with Risk Framework deployment and Enhance risk response decisions § Reduce operational surprises and losses § Identifying and managing multiple and cross-enterprise risks § Direct and control the organization about risk management § Improve the identification of opportunities and threats § Improve stakeholder confidence and trust § Enhance health and safety performance, as well as environmental protection § Identify potential problems before they occur so that risk handling activities can be planned and invoked as needed to mitigate adverse impacts on achieving objectives § Conflict of Interest, Enterprise Compliance Office Work closely with cross functional teams like IT, Operations, and other enabling partners: § Partner with IT to design, reengineer & sustain data privacy practices § Guide IT to plan, establish, implement, operate, monitor, review, maintain and improve Service Management System (SMS) § Review the technology, management systems, Ops processes, roles, activities, vendors and suppliers used in the delivery of services § Bridge the gap between control requirements, technical issues and business risks Assurance / Audit § Manage audit programs including establishing the audit programme objectives, establishing the audit programme, implementing the audit programme, monitoring the audit program, reviewing and improving the audit programme § Conduct systematic and independent audits for obtaining audit evidences and evaluating them objectively to determine the extent to which the audit criteria are fulfilled including Initiating the audit, Preparing audit activities, conducting the audit activities, Preparing and distributing the audit report, completing the audit and conducting audit follow-up § Facilitate corporate and external audits Competencies & Skills: § Individuals with Functional Certifications around Data Privacy and Operational Risk from reliable certifying body with proven track record § Strong People Leader with proven people skills § Strong communication and presentation skills; Ability to articulate and influence clients / customers is a critical requirement § Should be capable of building and sustaining strong relationships with his / her own team, International Clients and Service Partners Work Experience : 10 yrs + of work experience in Data Privacy, Operations Risk, Corporate Ethics and Compliance. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (Risk & Security IT Workflow and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements. - Participate in workshops with customers to assess current processes and establish future-state processes. - Design and deliver ServiceNow Technology workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. - Provide oversight and unit testing of code developed by partner or customer employees. - Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. - Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. - Provide feedback to product development to improve the product based on experiences gained with customers. - Maintain skills / certifications Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years experience as part of a professional services organization; or equivalent education/experience - Ability to travel up to 20% - Creative with comfort running projects independently - Success driving complex issues through analysis and resolution - Experience working collaboratively - ServiceNow certifications in aligned workflow are plus to have - Must be fluent in Japanese - Must be authorized to work in Japan FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.