Title: Product Operations Specialist Location: Roseville United States Job Description: About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. The Product Operations Specialist is responsible for post-approval HELOC operations at GoodLeap ensuring that all closing steps are completed successfully, HELOCs are closed correctly, and recordings are properly executed. This role also provides day-to-day operational support for a digital HELOC product, covering account verification, vendor issue resolution, customer dispute management, and customer inquiry response and will involve communicating directly with borrowers to drive issue resolution. The role serves as the operational control point across notarization, booking, and recording, and coordinates across multiple vendors to do so. In addition to executing core operations, key attributes for this role include identifying, defining, building, deploying, and executing against all-new SOPs and other related materials to support the launch and ongoing success of the GoodLeap HELOC product. This role will collaborate with internal teams and external vendors to ensure seamless execution across all closing and customer-facing workflows. From pre-launch through sustained product growth, the Product Operations Specialist will serve as a key enabler of continuous improvement, identifying areas that can be further optimized and leading the related change management efforts. Essential Job Duties and Responsibilities: HELOC Closing Operations - Serve as the escalation point for issues arising during remote online notarization(RON) sessions, including investigating the root cause of applicant failures and escalating to the appropriate internal teams or vendors as needed. Coordinate with borrowers, notaries, and internal stakeholders to cure closing issues and ensure compliance with state-specific execution requirements. Follow up with recording vendors when recordings have not occurred within established service-level timelines and resolve rejected recordings as needed. Identify and track trends in recording issues by jurisdiction, surfacing patterns to inform process improvements and vendor management. Investigate and resolve issues when booking the account with a servicer. Support audits, compliance reviews, and internal reporting related to closing, funding, and recording workflows. Day-to-Day Operations - Investigate customer disputes to determine root cause, collaborate with internal teams to identify the appropriate resolution, and respond to the customer with clear and timely communication. Respond to customer inquiries related to HELOC card accounts, transactions, and servicing. Procure and send out AVM (Automated Valuation Model) upon customer request. Investigate errors that occur when creating new customer accounts with key vendors, identify the root cause, and take action to reach resolution, communicating with the customer as needed throughout the process. Conduct manual account ownership verification reviews when customer-submitted bank information does not match the account holder's name on record. Partner with the Business Credit Risk team to verify account ownership when a cashout is initiated. SOP Development & Continuous Improvement - Define and update standard operating procedures (SOPs) based on common issues identified through day-to-day operations. Identify areas that can be further optimized across closing, recording, and operational workflows, and lead the related change management efforts. Support general team operations as needed, including responding to internal inquiries, assisting with operational reviews, and contributing to cross-functional initiatives related to HELOC workflows. This role will also perform other duties as assigned based on business needs. Required Skills: - 5+ years of experience in mortgage operations, HELOC operations, or digital lending. - Strong understanding of mortgage closing and recording processes - Experience with remote online notarization (RON) - Experience resolving post-closing defects and booking discrepancies. - Experience handling customer disputes, account verification, or fraud-related investigations - Experience working with third-party vendors, including notary and recording providers. - Strong analytical, organizational, and problem-solving skills. - Comfortable working cross-functionally with product, engineering, compliance, and risk teams in a fast-paced environment - Ability to operate independently and build processes from scratch in a greenfield environment Compensation: $25-$28 Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review out Employment Privacy Policy and Recruiting Policy on AI. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. Short on time? TL;DR - You: Investigate complex escalations involving our product, labs, and vendor systems. - Focus: Figuring out what actually happened when something breaks makes sure each problem only occurs once. - Location: Fully remote (EST timezone only) Why we need you Healthcare is exception-driven. The edge case isn’t a nuisance — it’s the work. Every payer routing issue, unexpected lab result, or broken workflow represents a real patient whose care depends on someone resolving it correctly. Junction's product connects healthcare, lab operations, and developer infrastructure. That creates a constant stream of complex, cross-functional problems. This role exists because handling those problems well isn't a side effect of building a great product — it's a prerequisite. This is a founding Product Ops role reporting to the Head of Product. You’ll work across engineering, support, operations, and external partners to investigate complex issues and drive them to resolution. The impact of your work will be making these issues faster to understand, faster to resolve, and less likely to happen again. What you'll do - Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout. - Communicate release changes to customers and support training on new features. - Investigate complex escalations from Support — across product behavior, lab systems, and vendor integrations — and figure out what actually happened. - Work with engineering, operations, and vendors to resolve issues and clarify how the system should behave. - Identify recurring issues and turn them into clear inputs for PMs and engineers. - Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems. Requirements - Startup ops experience: you’ve worked in Product Ops, Biz Ops, TPM, or a similar role at an early-stage company where things can be messy — systems don’t always behave as expected, and roles evolve as the company grows. You have pattern recognition when to just solve a one-off problem, and when to build out a repeatable process. - Ownership across teams: when something breaks across support, engineering, vendors, or customers, you’re the person who follows it through until the real cause is understood and resolved. You don’t just solve the symptom, you solve the root cause too. - Technical curiosity: you don’t need to write production code, but you’re comfortable digging into APIs, logs, and data to understand what’s happening. You’re excited about the details, as much as the big picture. - Comfortable working with key external vendors: as a platform, many of our challenges require you to go outside of the company to get information, and resolve questions or issues. You are comfortable working across internal teams, and you are effective in working with and coordinating with external customers, vendors and partners. Nice to have - Experience supporting B2B developer-centric API platform products. - Experience in healthcare, diagnostics, or lab operations. - Comfort working with systems and processes that have a physical component (logistics, manufacturing, etc.) - Prior founding or first-ops-or-product-hire experience. - Familiarity with lab information systems, clinical workflows or equivalent. What this role is not This role touches a lot of surfaces, so worth being specific: - Not Product Management. PMs own the roadmap and prioritization. Your role is surfacing production issues and patterns that inform those decisions. - Not engineering. Engineers own architecture and internal tooling. You investigate issues and coordinate resolution across teams. - Not frontline support. Support manages customer channels. You handle the issues they escalate when deeper investigation is needed. Important details before applying: - We only hire folks physically based in GMT and EST timezones - more information here. - We do not sponsor visas right now given our stage

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. Short on time? TL;DR - You: Investigate complex escalations involving our product, labs, and vendor systems. - Focus: Figuring out what actually happened when something breaks makes sure each problem only occurs once. - Location: Fully remote (EST timezone only) Why we need you Healthcare is exception-driven. The edge case isn’t a nuisance — it’s the work. Every payer routing issue, unexpected lab result, or broken workflow represents a real patient whose care depends on someone resolving it correctly. Junction's product connects healthcare, lab operations, and developer infrastructure. That creates a constant stream of complex, cross-functional problems. This role exists because handling those problems well isn't a side effect of building a great product — it's a prerequisite. This is a founding Product Ops role reporting to the Head of Product. You’ll work across engineering, support, operations, and external partners to investigate complex issues and drive them to resolution. The impact of your work will be making these issues faster to understand, faster to resolve, and less likely to happen again. What you'll do - Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout. - Communicate release changes to customers and support training on new features. - Investigate complex escalations from Support — across product behavior, lab systems, and vendor integrations — and figure out what actually happened. - Work with engineering, operations, and vendors to resolve issues and clarify how the system should behave. - Identify recurring issues and turn them into clear inputs for PMs and engineers. - Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems. Requirements - Startup ops experience: you’ve worked in Product Ops, Biz Ops, TPM, or a similar role at an early-stage company where things can be messy — systems don’t always behave as expected, and roles evolve as the company grows. You have pattern recognition when to just solve a one-off problem, and when to build out a repeatable process. - Ownership across teams: when something breaks across support, engineering, vendors, or customers, you’re the person who follows it through until the real cause is understood and resolved. You don’t just solve the symptom, you solve the root cause too. - Technical curiosity: you don’t need to write production code, but you’re comfortable digging into APIs, logs, and data to understand what’s happening. You’re excited about the details, as much as the big picture. - Comfortable working with key external vendors: as a platform, many of our challenges require you to go outside of the company to get information, and resolve questions or issues. You are comfortable working across internal teams, and you are effective in working with and coordinating with external customers, vendors and partners. Nice to have - Experience supporting B2B developer-centric API platform products. - Experience in healthcare, diagnostics, or lab operations. - Comfort working with systems and processes that have a physical component (logistics, manufacturing, etc.) - Prior founding or first-ops-or-product-hire experience. - Familiarity with lab information systems, clinical workflows or equivalent. What this role is not This role touches a lot of surfaces, so worth being specific: - Not Product Management. PMs own the roadmap and prioritization. Your role is surfacing production issues and patterns that inform those decisions. - Not engineering. Engineers own architecture and internal tooling. You investigate issues and coordinate resolution across teams. - Not frontline support. Support manages customer channels. You handle the issues they escalate when deeper investigation is needed. Important details before applying: - We only hire folks physically based in GMT and EST timezones - more information here. - We do not sponsor visas right now given our stage

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. Short on time? TL;DR - You: Investigate complex escalations involving our product, labs, and vendor systems. - Focus: Figuring out what actually happened when something breaks makes sure each problem only occurs once. - Location: Fully remote (EST timezone only) Why we need you Healthcare is exception-driven. The edge case isn’t a nuisance — it’s the work. Every payer routing issue, unexpected lab result, or broken workflow represents a real patient whose care depends on someone resolving it correctly. Junction's product connects healthcare, lab operations, and developer infrastructure. That creates a constant stream of complex, cross-functional problems. This role exists because handling those problems well isn't a side effect of building a great product — it's a prerequisite. This is a founding Product Ops role reporting to the Head of Product. You’ll work across engineering, support, operations, and external partners to investigate complex issues and drive them to resolution. The impact of your work will be making these issues faster to understand, faster to resolve, and less likely to happen again. What you'll do - Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout. - Communicate release changes to customers and support training on new features. - Investigate complex escalations from Support — across product behavior, lab systems, and vendor integrations — and figure out what actually happened. - Work with engineering, operations, and vendors to resolve issues and clarify how the system should behave. - Identify recurring issues and turn them into clear inputs for PMs and engineers. - Turn investigations into documentation, escalation paths, and playbooks so the team doesn't have to rediscover the same problems. Requirements - Startup ops experience: you’ve worked in Product Ops, Biz Ops, TPM, or a similar role at an early-stage company where things can be messy — systems don’t always behave as expected, and roles evolve as the company grows. You have pattern recognition when to just solve a one-off problem, and when to build out a repeatable process. - Ownership across teams: when something breaks across support, engineering, vendors, or customers, you’re the person who follows it through until the real cause is understood and resolved. You don’t just solve the symptom, you solve the root cause too. - Technical curiosity: you don’t need to write production code, but you’re comfortable digging into APIs, logs, and data to understand what’s happening. You’re excited about the details, as much as the big picture. - Comfortable working with key external vendors: as a platform, many of our challenges require you to go outside of the company to get information, and resolve questions or issues. You are comfortable working across internal teams, and you are effective in working with and coordinating with external customers, vendors and partners. Nice to have - Experience supporting B2B developer-centric API platform products. - Experience in healthcare, diagnostics, or lab operations. - Comfort working with systems and processes that have a physical component (logistics, manufacturing, etc.) - Prior founding or first-ops-or-product-hire experience. - Familiarity with lab information systems, clinical workflows or equivalent. What this role is not This role touches a lot of surfaces, so worth being specific: - Not Product Management. PMs own the roadmap and prioritization. Your role is surfacing production issues and patterns that inform those decisions. - Not engineering. Engineers own architecture and internal tooling. You investigate issues and coordinate resolution across teams. - Not frontline support. Support manages customer channels. You handle the issues they escalate when deeper investigation is needed. Important details before applying: - We only hire folks physically based in GMT and EST timezones - more information here. - We do not sponsor visas right now given our stage