About the company Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners. The Opportunity We are looking for a proactive and technically curious Technical Customer Support Specialist to join our team. In this role, you will go beyond traditional customer support by combining user-facing communication with technical investigation, system awareness, and operational ownership. You will play a key role in ensuring a smooth user experience by identifying, troubleshooting, and resolving issues across wallet functionality, payment systems, and backend services, while also contributing to incident response, monitoring, and operational improvements. Responsibilities Customer Support & Technical Triage - Provide timely and effective support to users via email and other support channels, resolving inquiries related to wallet functionality, card payments, transactions, and security. - Perform technical triage of user-reported issues, identifying whether problems originate from client applications, APIs, backend services, or external providers. - Investigate and troubleshoot issues using internal tools, logs, dashboards, and available system data. - Escalate complex or critical issues with clear, structured context, including reproduction steps, logs, and impact assessment. Monitoring & Incident Support - Monitor system behavior and identify anomalies such as increased error rates, transaction failures, or performance degradation. - Assist in incident response, including investigation, user communication, and resolution tracking. - Support post-incident reviews by documenting findings and contributing to continuous improvement efforts. - Follow defined escalation processes for high-severity issues. Operations & System Awareness - Analyze logs and system signals to help identify trends, anomalies, and potential issues. - Support proactive monitoring of key system metrics (latency, error rates, transaction success rates). - Assist in coordinating with internal teams and external providers during service disruptions. - Track and follow up on unresolved issues to ensure timely resolution. Access & Process Support - Assist with access-related requests and follow established procedures for onboarding and offboarding activities. - Support periodic access reviews and contribute to maintaining secure operational practices. Cross-Team Collaboration - Work closely with engineering, product, and operations teams to resolve issues and improve system performance. - Provide structured inputs (logs, user impact, reproduction steps) to accelerate debugging and resolution. - Act as a bridge between users and internal teams during incidents and ongoing issues. Continuous Improvement & Automation - Identify recurring issues and contribute to ticket deflection and process improvement initiatives. - Maintain and improve internal documentation, runbooks, and knowledge bases. - Contribute to small internal tooling improvements, automations, or workflow optimizations where applicable. Community & Signal Monitoring - Monitor user feedback and community channels to identify early signals of potential issues or incidents. - Surface trends or emerging problems to internal teams proactively. Qualifications - 2–4 years of experience in customer support, technical support, or operations in fintech, payments, SaaS, or crypto. - Strong ability to understand and explain technical concepts to users with varying levels of expertise. - Experience troubleshooting APIs, transactions, or distributed systems is a strong plus. - Familiarity with payment systems, card networks (Visa, Mastercard, etc.), or crypto wallets is highly desirable. - Exposure to monitoring, logging, or analytics tools (e.g., Grafana, Datadog, Kibana) is a plus. - Basic understanding of system architecture (client → API → backend services). - Strong analytical and problem-solving skills with attention to detail. - Excellent written and verbal communication skills in English (additional languages are a plus). - Ability to manage multiple priorities in a fast-paced, evolving environment. - Willingness to work flexible hours, including nights, weekends, and holidays if required. - Strong ownership mindset and ability to work cross-functionally. Nice to Have - Experience with crypto wallets, blockchain transactions, or on-chain systems. - Familiarity with incident management or operational workflows. - Experience working with logs, dashboards, or basic debugging tools. - Interest in automation, scripting, or building small internal tools. - Familiarity with AI tools and ability to leverage them for workflow improvements, automations, or internal tooling is a plus. What Success Looks Like - Accurately diagnose and resolve user issues with minimal escalation. - Provide high-quality, structured escalations when needed. - Contribute to faster incident detection and resolution. - Improve user experience through clear communication and proactive support. - Identify trends and help reduce recurring issues over time. Additional Information This is a global and fully remote role. You must have the right to work for the country you are based. Why work at Trust Wallet? - Be a part of the world’s leading blockchain ecosystem that continues to grow. - Excellent learning and career development opportunities. - Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. - Tackle fast-paced, challenging and unique projects. - Work in a truly global organization, with international teams and a flat organizational structure. - Work fully remotely with flexible working hours. - Enjoy competitive salary and benefits. Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone. Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.

CBOSIT Technologies is looking for a visionary leader passionate about driving business growth through digital transformation, to join our team of Business Consultants. We need a skilled and innovative candidate who is confident in process re-engineering and has expertise in the latest technologies. The ideal candidate should have strong communication skills, leadership qualities, and be an innovative thinker. As a team, we are dedicated to building impactful digital platforms and making businesses scalable and profitable. Our approach is agile, nimble, customer-focused and fun. Be the bridge between business needs and Zoho magic: Analyse client workflows, identify improvement opportunities, and tailor Zoho solutions for optimal efficiency. Lead the implementation charge: From design and development to testing and deployment, you'll own the entire Zoho implementation lifecycle, ensuring a smooth and successful transition. Become a trusted advisor: Guide clients through every step, providing clear communication, expert training, and ongoing support to maximize their Zoho experience. Think outside the box: Leverage your innovative spirit to craft custom workflows, reports, and automations that take Zoho to the next level for each client. Embrace agility: Collaborate effectively in a fast-paced environment, utilising Scrum methodologies to deliver projects on time and within budget. Requirements You're a perfect fit if you have been practising below for 1-3years: - Communication magic: Exceptional written and verbal communication skills to engage clients and explain complex concepts clearly. - Be the strategic mastermind: Lead the entire Zoho implementation lifecycle, from needs analysis to training and beyond. - Craft custom solutions: Design personalized configurations and automations to optimize client workflows. - Manage like a champ: Oversee projects with agility, ensuring timely delivery and budget adherence. - Guide and empower: Mentor and develop your team, fostering a collaborative and high-performing environment. - Build strong relationships: Cultivate trust and understanding with clients, becoming their trusted Zoho advisor. - Stay ahead of the curve: Possess deep Zoho expertise and a passion for continuous learning in the ever-evolving tech landscape. Tech Prowess Required: - A Zoho whiz: Implementing, customising , and managing CRM, Desk, Books, People, Creator and more. - A scripting master: Writing custom Deluge functions and wielding JavaScript with ease. - An automation architect: Flowcharts like Miro, Draw.io, LucidChart are your canvas. - A problem-solver extraordinaire: Fixing bugs, navigating APIs, and resolving any Zoho hurdle. Benefits More than Money: Perks to Fuel Your Passion at Our Consulting Firm! Forget boring benefits, unleash your career with: - Top-tier pay: We believe in fair compensation and offer industry-leading salaries. - Client connections: Consulting opens doors to exciting on-site interactions and diverse projects. - Performance rewards: Earn bonus incentives tied to project success, plus recognition for going the extra mile. - Equity ownership: Own a piece of the pie with our Employee Stock Ownership Plan (ESOPs). - Flexible work style: Enjoy the freedom of remote work and unplug with paid time off. - Celebratory culture: We embrace fun, a little weirdness, and shared successes. Ready to work hard, have fun, and thrive? Join our team! #ZohoPartner #CRMImplementation #BusinessAutomation #ITConsulting #DigitalTransformation #CloudSolutions ​

• You provide professional support to our external clients in 1st and 2nd level support and ensure high service and solution quality • You analyze and categorize incoming requests in a structured manner, perform qualified initial analyses, and document all relevant information precisely in our ticketing system • You monitor agreed Service Level Agreements (SLAs) and ensure timely and prioritized handling • You prepare tickets in a structured way for 3rd level support and ensure efficient resolution by providing complete and traceable information transfer • You communicate proactively and transparently with our clients and ensure continuous updates on the current processing status • You plan and facilitate regular coordination meetings with our clients regarding open tickets, service quality, and potential improvements

• Respond to customer inquiries via phone, email ensuring quick and effective resolutions • Collaborate with internal teams to resolve technical or operational issues for the customer • Understand customer goals and align our solutions to support their success • Manage and resolve customer escalations with empathy and efficiency • Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner • Develop and maintain strong, long-lasting relationships with clients • Track customer engagement and product usage to identify opportunities for improvement • Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams • Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities • Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset • Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments • Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions • Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences • Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes