The QA Automation Engineer is responsible for ensuring product quality across the software delivery lifecycle, with a strong focus on test automation, quality engineering, and continuous improvement. This role partners closely with Product Owners, Business Stakeholders, Developers, and QA Analysts to understand business requirements, identify risks early, and design scalable automated test solutions that release confidence. The ideal candidate combines strong analytical and research skills with modern automation practices, including cloud-aware testing, CI/CD quality gates, and the effective use of AI assisted tools to improve testing efficiency and quality insight Responsibilities • Serve as the dedicated QA Automation Engineer for assigned scrum teams or automation initiatives, owning automation strategy and execution. • Analyze products and features to identify the best automation opportunities based on business value, risk, cost, and efficiency. • Design, develop, execute, and maintain automated test frameworks and scripts for functional, regression, integration, API, backend, and end-to-end testing. • Collaborate with developers and product teams to embed quality through using shift-left quality engineering practices. • Support testing across cloud-hosted, hybrid, and container-based environments, as applicable. • Perform API, database, backend, and system integration validation as needed. • Integrate automated tests into CI/CD pipelines and support quality gates for build and release readiness. • Investigate defects, clear document findings, support root-cause analysis, and validate fixes. • Use AI-assisted tools to improve test design, automation development, test data preparation, defect analysis, and regression optimization. • Research emerging tools, frameworks, and quality engineering practices to recommend practical improvements. • Maintain reusable, reliable, and scalable test assets, documentation, and quality metrics. • Promote continuous improvement by identifying process gaps, reducing repetitive manual effort, and recommending effective solutions.

Role Description The Quality Engineering (QE) organization is the revenue protection infrastructure for Copado, directly enabling "Predictable, Reliable Releases" as a core company objective. As a Senior Test Automation Engineer at Copado, you'll join our Copado Quality Engineering team and be a driving force for quality in your assigned product area, ensuring every deployment enhances customer trust and business value. Your core mission is to transform the release process by: - Building an Autonomous Safety Net: Architect and implement robust, AI-driven automated test suites that serve as a proactive safety net against software regression, directly protecting the company's core. - Driving Quality-First CI/CD: Embed quality and compliance via automated gates into CI/CD pipelines to make release days obsolete, accelerate development, and prevent costly escalations. - Enhancing Strategic Value: Act as the driving force for quality in an assigned product area, ensuring every deployment builds customer trust, neutralizes competitive threats, and accelerates the shift toward an autonomous AgentOps platform. Qualifications - Core Automation & Test Architecture: Strong experience (3-5 years) with Robot Framework and standard automation tools like Qweb, Selenium, and Appium. - Expertise with CI/CD pipelines and tools like Git, Jenkins, AWS, and GitLab. - Strong Test Architecture Understanding to design, maintain, and scale the automation framework. - Copado & Robotics Expertise (Highly Desired): Hands-on knowledge of Copado Robotic Testing (CRT) and Copado Explorer. - Hands-on knowledge for using Copado AI agents and specific knowledge of AI prompting techniques. - Development & Data Fluency: Technical knowledge of Python, XML, APIs, CLI, SQL, and log analysis for building robust, back-end test validation and debugging. - API Automation: Hands-on experience with REST APIs, Requests and Postman. - Exploratory Testing: Proven ability to perform exploratory testing. - Non-Functional Testing (Highly Desired): Solid understanding of non-functional testing concepts. Competence in using JMeter. - Domain Knowledge: Prior Salesforce experience (highly desired) to understand the unique challenges of testing Metadata and complex enterprise environments. - Testing Methodologies: Familiarity with testing methodologies (ISTQB certification or equivalent). Requirements - Quality & Ownership: Possesses a strong quality mindset with a proactive approach to testing. Takes full ownership and is accountable for the quality of their deliverables. - Collaboration: An effective collaborative builder with excellent communication skills to interact seamlessly with technical (Dev, DevOps) and management stakeholders. - Agility & Improvement: Demonstrates a commitment to continuous improvement in processes and personal skill mastery. Eager to mentor others and share knowledge. - Execution: Demonstrates proven relationship-building and problem-solving skills. Manages complexity and demonstrates strong multitasking abilities and performance under pressure in a fast-paced environment. - Remote Work: Experienced in working with remote teams and maintaining high engagement and productivity across time zones. - Communication: Fluent written and verbal English communication. Company Description

QA Automation Engineer Location: Remote - US Hours Engagement: Full-Time About the Role Pavago is hiring on behalf of a fast-growing, product-focused technology company that is strengthening its automation infrastructure. They are redefining quality assurance through cutting-edge AI technology. They leverage the power of intelligent automation to ensure unparalleled reliability and performance in our software products. Their mission is to build a smart and resilient testing environment, allowing our clients to focus on innovation and growth. They are looking for a senior-level automation engineer who takes ownership of test systems, framework stability, and regression coverage. This is an automation-first role working directly with frontend and backend engineers. This is not a manual QA position. It is a hands-on engineering role focused on Playwright and TypeScript. Key Responsibilities - Develop and maintain E2E tests using Playwright (TypeScript) - Expand automation coverage across critical product workflows - Identify and eliminate flaky tests - Improve test suite stability and execution performance - Ensure seamless integration with CI/CD pipelines - Manage test data and maintain reliable test environments - Collaborate directly with engineers on new feature releases - Utilize AI tools to support exploratory testing and uncover edge cases Required Experience - Strong proficiency in TypeScript - Hands-on experience with Playwright (or strong Cypress background with readiness to transition) - Proven experience building and maintaining E2E automation frameworks - Solid understanding of: - DOM interaction - Network requests - Asynchronous behavior - Diagnosing flaky tests - Experience integrating automation into CI/CD environments Preferred Experience - Experience setting up E2E test infrastructure from scratch - Test data management strategies - Experience testing B2B SaaS platforms - Multi-tenant systems and role-based access testing - Familiarity with AI-assisted testing workflows Soft Skills - Strong ownership mindset - Clear and professional communication - Problem-solving approach to automation instability - Comfortable operating in a low-management environment - Growth-oriented and adaptable Interview Process - Initial Screening Call (Pavago) Qualification, experience validation, and role alignment. - Technical Assessment / Automation Review Practical discussion or exercise focused on Playwright, TypeScript, and framework design. - Client Technical Interview Deep dive into automation architecture, CI/CD integration, and problem-solving approach. - Final Interview (Culture & Ownership Fit) Discussion around autonomy, collaboration style, and long-term fit. #LI-AG1

This is a remote position. We are supporting a leading financial services organization on a large-scale Contact Centre transformation initiative, with a focus on Amazon Connect and IVR modernization. Reporting to the QA Manager, this role will is responsible for ensuring the reliability, performance, and accuracy of IVR workflows, call routing logic, and contact centre applications through a mix of manual and automated testing. Employment Type: 6-month contract (extension possible) Location: Toronto, ON - Remote What You'll Do: - Design, develop, and execute test strategies and test cases for IVR and contact centre applications. - Perform end-to-end testing of call flows, routing logic, and customer journeys within Amazon Connect. - Build and maintain automation frameworks for API, backend, and IVR testing. - Validate integrations between Amazon Connect and downstream systems (CRM, APIs, databases). - Conduct functional, regression, and integration testing across contact centre platforms. - Analyze call logs, system behavior, and test results to identify defects and root causes. - Collaborate with developers, product owners, and business stakeholders to ensure quality delivery. - Support release cycles, including test planning, execution, and defect tracking. Requirements - 5+ years of experience in QA / Quality Engineering, with a focus on test automation. - Hands-on experience in IVR / Contact Centre testing for Amazon Connect. - Hands-on experience with test automation tools (e.g., Selenium, API testing tools). - Experience testing APIs and integrations (REST, JSON, Postman, etc.). - Solid understanding of call flows, routing logic, and IVR systems. - Experience with performance or load testing for contact centre systems. - Knowledge of CI/CD pipelines and test automation integration. - Experience working in Agile / Scrum environments. - Financial Services or regulated industry experience. ------------------------ At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.