Description de l'entreprise JYSK est passé d'un magasin au Danemark en 1979 à plus de 3400 magasins dans le monde à ce jour. En France, nous comptons 73 magasins pour le moment. Enseigne de literie, meuble et décoration à l'esprit Scandinave, JYSK est aujourd'hui en pleine expansion. Pour assurer notre croissance future, nous avons besoin des meilleurs employés. Si vous vous investissez, vous rencontrerez de belles opportunités pour votre carrière et ferez partie de l'aventure JYSK. Nous recherchons pour notre service client : un Assistant Service Client (h/f) pour JYSK France, et JYSK Belgique (Francophone). Tu es passionné(e) par la vente ? Tu aimes aider, t’adapter, relever des défis ? Alors… bienvenue chez JYSK ! Nous te cherchons peut-être TOI, notre futur(e) conseiller(e) client qui fera toute la différence. Pourquoi rejoindre JYSK ? Chez JYSK, tu intègres une entreprise en pleine croissance où l’humain, le dynamisme et l’évolution sont au cœur de tout. Ici, tu es écouté(e), tu comptes, et ton développement nous tient réellement à cœur. En tant que véritable ambassadeur JYSK, tu profites de nombreux avantages : - Un parcours d’évolution concret – la majorité de nos responsables viennent de l’interne ! - Des challenges entre les Services Clients JYSK, avec des récompenses qui motivent toute l’équipe - Un esprit d’équipe fort et une ambiance de travail conviviale - Des primes basées sur les résultats du service - Un planning flexible, adapté à ta vie personnelle - 20 % de réduction dans tous les magasins JYSK et Lars Larsen Group - Des événements internes, dont notre grande fête annuelle Description du poste Sous la responsabilité de du Responsable Service Client, tu participeras au bon fonctionnement du service. Ta mission, si tu l’acceptes : - Accueillir chaque client avec le sourire et lui offrir une expérience d’achat au top - Veiller à ce que le traitement de tes dossiers soit impeccable, organisé et inspirant - Contribuer à la réalisation des objectifs et à la performance du service - Soutenir nos magasins et assurer une collaboration optimale - Transformer une expérience client classique en expérience client incroyable Qualifications Tu es diplômé(e) (Bac+2 ou +3) dans le domaine du service à la clientèle, et tu disposes idéalement d’une première expérience sur un poste similaire. Tu es quelqu’un qui : - Adore le contact humain et déborde d’énergie positive - Prend des initiatives et sait créer une expérience client inoubliable - Motive son équipe autant qu’il ou elle la soutient - Aime la variété, les journées rythmées et reste flexible sur les tâches et les horaires - Maîtrise parfaitement le français à l’oral et à l’écrit - Es capable de communiquer en anglais à l’oral ou à l’écrit Informations complémentaires Le poste est basé au sein de notre siège social France à Peltre (Metz). Tu travailleras pour nos clients de JYSK France et Belgique (francophone), exclusivement à distance (mail, chat téléphone, etc) Nous proposons un contrat en CDI à 35 heures/semaine, pour une prise de poste dès que possible (les modalités de démarrage pourront être discutées d’un commun accord entre JYSK et le candidat retenu). Chez JYSK, nous t’offrons la possibilité de rejoindre une entreprise dynamique et en pleine expansion, de travailler sur des tâches variées et de collaborer avec nos collègues dans les autres pays JYSK. Besoin de plus d'informations ? Clicker ici pour rencontrer un Support Service Client [LIEN]. Tu as envie de rejoindre notre entreprise en pleine expansion et de relever ces challenges ? Tu penses être le candidat qu’il nous faut ? Alors rejoints-nous vite ! Dépose ta candidature en ligne directement sur notre site internet, ou par mail : [email protected] A bientôt chez JYSK !

Role Description Ich arbeite als selbstständiger Berater im Bereich natürliche Hunde- und Katzenernährung und unterstütze Tierhalter dabei, ihre Tiere gesund und artgerecht zu ernähren. Zur Erweiterung meines Teams suche ich motivierte Team-Partner (m/w/d), die Freude an Tieren haben und sich ein flexibles, neben- oder hauptberufliches Einkommen aufbauen möchten. - Beratung von Hunde- und Katzenbesitzern zu hochwertiger, natürlicher Tierernährung - Unterstützung bei der Auswahl passender Produkte - Aufbau und Betreuung eines eigenen Kundenstamms - Teilnahme an Schulungen und Weiterbildungen im Bereich Tierernährung - Optional: Aufbau eines eigenen Teams - Eigenständige Organisation deiner Aufgaben – flexibel von zu Hause aus Qualifications - Freude am Umgang mit Tieren und Tierhaltern - Kommunikationsstärke und positive Ausstrahlung - Interesse an gesunder Tierernährung - Bereitschaft, sich weiterzubilden (du erhältst umfassende Einarbeitung) - Grundkenntnisse am PC/Smartphone (Kommunikation, Bestellungen etc.) - Keine Vertriebserfahrung notwendig – ideal für Quereinsteiger - Geeignet für Menschen, die selbstständig und flexibel arbeiten möchten Benefits - Berufliche Bildung - Flexible Arbeitszeiten - Haustiere erlaubt - Homeoffice - Mentoring - Remote arbeiten - Überdurchschnittliche Vergütung

The Role The Associate Client Advocacy (ACA) team leader will manage a group of 6-12 ACAs depending on size of region/specialty and will be responsible for various business operations to support client retention and growth. The team leader role within their region and specialties will utilize data and strategic initiatives to maximize ACA adoption and optimize client services. They will identify and address process bottlenecks, resolve individual issues, and coordinate with both Client Advocacy, including Producers and Broking, and Global Service Delivery teams to ensure seamless, high-quality client experience. This role also includes working closely with various teams across NA CRB to identify and manage training needs, Key Performance Indicators (KPIs) such as Adoption, Month End financial metrics RFIs, Quality, Regulatory Compliance, and other Operational Aspects to drive exceptional client service. The Responsibilities - Work closely with Client Advocates, Associate Client Advocates and other teams to close Aged Receivables from clients and support BDR efforts - Responsible for performance management of ACA, including escalating performance issues - Process expert for escalations, questions and issues from ACAs; providing support to assigned CS and ACA groups with critical escalations or activities - Assist and monitor Surplus Lines activities, ensuring ACAs respond and close out the activities timely to avoid late fees, fines and penalties - Enforce EPIC information integrity - Host re-occurring calls with ACAs: renewal status calls, team calls, one-on-ones - Monitor team capacity to ensure balance of workloads - Support colleague attrition and retention 5% or less - Engage the team as a WTW Process SME - Coach colleagues to improve their skills and knowledge through deskside support - Quality and Excellence reviews to ensure compliance and legal objectives are met, monitor adoption, and ensure that work is handled correctly between ACA and CS roles - Engage with ACA and CS on highly transactional, complex, or profitable accounts and at-risk clients when needed - Promote adoption and improvement of timely invoicing and month-end activities such as Renewals and Outstanding Billings (ROB) and Accounts Receivables (AR). - Work with team of ACAs to maintain timely ROB status and updates in real time This role can be based out of any US location.

Role Description This is for a premium audit leader who has conducted premium audits, has been accountable for audit coverage, reviewer workflows, and getting premium from audit to bill to cash—and has sat in the seat where premium is missed. You know exactly how and why it happens. - You’ve seen it firsthand—policies that never get audited, payroll that isn’t fully captured, classifications that go uncorrected, and audits that sit too long to be billed. - You know the tradeoffs carriers make every day: what gets audited vs. what gets waived, what gets processed vs. what sits, and how quickly missed premium turns into lost revenue. - You have hands-on knowledge of how premium audit tools are configured. This role is about stepping into those conversations as a peer—bringing a clear, experience-backed point of view on where premium is being lost and what it takes to audit every auditable policy. What our Strategic Client Partner – Premium Audit will do - Create credible demand in priority accounts—establishing trusted technical and business credibility with senior customer stakeholders, reframing problems, validating high-value use cases, and generating demand for the product. - Partner to construct deal strategy for priority opportunities—shaping customer-specific value narratives, collaborating to break into priority accounts, and advancing complex or stalled deals. - Collaborate to ensure no lead or deal leakage—maintaining accountability from first engagement through booking, driving disciplined follow-through, and preventing drop-off. - Identify where premium is being missed—where policies go unaudited, payroll is underreported, classifications remain uncorrected, and completed audits don’t translate into billed premium. - Challenge how the audit department is operating—where manual reviewer bottlenecks, limited audit coverage, aging audits, and processing backlogs constrain what gets audited and billed. - Illustrate what it takes to audit every auditable policy within a book of business—bring a clear point of view on what full audit coverage requires—where all eligible policies are audited, manual review is reduced, timelines are compressed, and premium moves cleanly from audit to bill to cash. This role partners closely with Marketing and Sales and sits within the Product organization to ensure alignment to roadmap, positioning, and real customer needs. Qualifications - You’ve owned premium audit outcomes end-to-end—audit coverage, processing timelines, and premium accuracy, where missed audits or delays showed up directly as unbilled premium. - You’ve worked within operational constraints—limited staffing, manual review requirements, and backlogs that force tradeoffs on what gets audited vs. what gets left behind. - You go straight to where premium is lost—where audits fall through, payroll isn’t fully captured, classifications go uncorrected, and operational gaps directly impact revenue. - You have a clear point of view on how audit should run—how to move from partial to full coverage, reduce manual dependency, and capture premium faster. - You still want to be close to the challenge—engaging where your experience directly impacts how carriers capture premium, run audit operations, and drive financial performance. Benefits - Work Where You Thrive—Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. - Take Time When You Need It—We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most. - Benefits That Start on Day One—Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day. - Living Our Values Every Day—Our core values guide how we hire, grow, and retain the very best talent. - Award-Winning Onboarding—Our onboarding program is designed to set you up for success and help you make an immediate impact. - Grow Your Career from Within—We believe in promoting from within; over 25% of our open roles are filled by internal candidates. - Mentorship That Matters—Our mentorship program connects you with experienced leaders committed to helping you grow. - Insurity Podcasts—Explore podcasts from our Learning & Development team for deeper insight into Insurity products and company innovation. - Keep Learning, Always—Fuel your growth with full access to LinkedIn Learning and Kaplan. - Invest in Your Future—And Your Family’s—Access discounted tuition through our partnership with the University of Arizona Global Campus. - Earn When You Refer—Our Employee Referral Bonus program rewards you for bringing great people on board. Company Description Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. We empower our people—providing the tools, support, and opportunities they need to grow and succeed. - We don’t just make bold promises—we deliver results. - As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. - Behind that trust is a team that delivers exceptional value and deep industry expertise. - At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. - Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.