The Role The Associate Client Advocacy (ACA) team leader will manage a group of 6-12 ACAs depending on size of region/specialty and will be responsible for various business operations to support client retention and growth. The team leader role within their region and specialties will utilize data and strategic initiatives to maximize ACA adoption and optimize client services. They will identify and address process bottlenecks, resolve individual issues, and coordinate with both Client Advocacy, including Producers and Broking, and Global Service Delivery teams to ensure seamless, high-quality client experience. This role also includes working closely with various teams across NA CRB to identify and manage training needs, Key Performance Indicators (KPIs) such as Adoption, Month End financial metrics RFIs, Quality, Regulatory Compliance, and other Operational Aspects to drive exceptional client service. The Responsibilities - Work closely with Client Advocates, Associate Client Advocates and other teams to close Aged Receivables from clients and support BDR efforts - Responsible for performance management of ACA, including escalating performance issues - Process expert for escalations, questions and issues from ACAs; providing support to assigned CS and ACA groups with critical escalations or activities - Assist and monitor Surplus Lines activities, ensuring ACAs respond and close out the activities timely to avoid late fees, fines and penalties - Enforce EPIC information integrity - Host re-occurring calls with ACAs: renewal status calls, team calls, one-on-ones - Monitor team capacity to ensure balance of workloads - Support colleague attrition and retention 5% or less - Engage the team as a WTW Process SME - Coach colleagues to improve their skills and knowledge through deskside support - Quality and Excellence reviews to ensure compliance and legal objectives are met, monitor adoption, and ensure that work is handled correctly between ACA and CS roles - Engage with ACA and CS on highly transactional, complex, or profitable accounts and at-risk clients when needed - Promote adoption and improvement of timely invoicing and month-end activities such as Renewals and Outstanding Billings (ROB) and Accounts Receivables (AR). - Work with team of ACAs to maintain timely ROB status and updates in real time This role can be based out of any US location.

Role Description This is for a premium audit leader who has conducted premium audits, has been accountable for audit coverage, reviewer workflows, and getting premium from audit to bill to cash—and has sat in the seat where premium is missed. You know exactly how and why it happens. - You’ve seen it firsthand—policies that never get audited, payroll that isn’t fully captured, classifications that go uncorrected, and audits that sit too long to be billed. - You know the tradeoffs carriers make every day: what gets audited vs. what gets waived, what gets processed vs. what sits, and how quickly missed premium turns into lost revenue. - You have hands-on knowledge of how premium audit tools are configured. This role is about stepping into those conversations as a peer—bringing a clear, experience-backed point of view on where premium is being lost and what it takes to audit every auditable policy. What our Strategic Client Partner – Premium Audit will do - Create credible demand in priority accounts—establishing trusted technical and business credibility with senior customer stakeholders, reframing problems, validating high-value use cases, and generating demand for the product. - Partner to construct deal strategy for priority opportunities—shaping customer-specific value narratives, collaborating to break into priority accounts, and advancing complex or stalled deals. - Collaborate to ensure no lead or deal leakage—maintaining accountability from first engagement through booking, driving disciplined follow-through, and preventing drop-off. - Identify where premium is being missed—where policies go unaudited, payroll is underreported, classifications remain uncorrected, and completed audits don’t translate into billed premium. - Challenge how the audit department is operating—where manual reviewer bottlenecks, limited audit coverage, aging audits, and processing backlogs constrain what gets audited and billed. - Illustrate what it takes to audit every auditable policy within a book of business—bring a clear point of view on what full audit coverage requires—where all eligible policies are audited, manual review is reduced, timelines are compressed, and premium moves cleanly from audit to bill to cash. This role partners closely with Marketing and Sales and sits within the Product organization to ensure alignment to roadmap, positioning, and real customer needs. Qualifications - You’ve owned premium audit outcomes end-to-end—audit coverage, processing timelines, and premium accuracy, where missed audits or delays showed up directly as unbilled premium. - You’ve worked within operational constraints—limited staffing, manual review requirements, and backlogs that force tradeoffs on what gets audited vs. what gets left behind. - You go straight to where premium is lost—where audits fall through, payroll isn’t fully captured, classifications go uncorrected, and operational gaps directly impact revenue. - You have a clear point of view on how audit should run—how to move from partial to full coverage, reduce manual dependency, and capture premium faster. - You still want to be close to the challenge—engaging where your experience directly impacts how carriers capture premium, run audit operations, and drive financial performance. Benefits - Work Where You Thrive—Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. - Take Time When You Need It—We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most. - Benefits That Start on Day One—Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day. - Living Our Values Every Day—Our core values guide how we hire, grow, and retain the very best talent. - Award-Winning Onboarding—Our onboarding program is designed to set you up for success and help you make an immediate impact. - Grow Your Career from Within—We believe in promoting from within; over 25% of our open roles are filled by internal candidates. - Mentorship That Matters—Our mentorship program connects you with experienced leaders committed to helping you grow. - Insurity Podcasts—Explore podcasts from our Learning & Development team for deeper insight into Insurity products and company innovation. - Keep Learning, Always—Fuel your growth with full access to LinkedIn Learning and Kaplan. - Invest in Your Future—And Your Family’s—Access discounted tuition through our partnership with the University of Arizona Global Campus. - Earn When You Refer—Our Employee Referral Bonus program rewards you for bringing great people on board. Company Description Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. We empower our people—providing the tools, support, and opportunities they need to grow and succeed. - We don’t just make bold promises—we deliver results. - As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. - Behind that trust is a team that delivers exceptional value and deep industry expertise. - At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. - Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers. **This is a Telecommute (Remote) role. Candidates MUST live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI** Sponsorship is not available Required Job Qualifications: - High school diploma or GED equivalent required - Minimum 3 years previous experience in a similar TPA or insurance environment - Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.) - Thorough understanding of self-funding and employee benefit plans. - Excellent written and verbal communication skills are required, as are exceptional organizational skills. - Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required. - Ability to travel as required for this position (10%-20%) - Proficiency with Word, Excel, PowerPoint, Access, and Outlook Preferred Job Qualifications: - State insurance license **This is a Telecommute (Remote) role. Candidates MUST live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI** Sponsorship is not available #LI-NR1 #LI-Remote Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $49,500.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.

Are you looking for a flexible career with real growth potential? Globe Life AO is seeking motivated professionals who want more than just another job. This fully remote opportunity allows you to develop valuable skills, earn competitive income, and grow professionally while working from home. Whether you are early in your career or looking for a new professional direction, this opportunity provides the training, mentorship, and support needed to succeed. Why This Opportunity Stands Out Fully Remote Work Work from home or anywhere within the United States with no commute required. Weekly Pay and Performance Bonuses Consistent weekly compensation with additional incentives tied to performance. Comprehensive Training and Mentorship No prior industry experience required. Virtual training, coaching, and ongoing support are provided. Benefits and Additional Perks Union representation, medical reimbursement programs, and life insurance coverage. Incentives and Recognition Performance-based rewards, travel opportunities, and team recognition programs. Career Advancement Opportunities Clear paths for professional growth with leadership development and mentorship. What You’ll Be Doing - Guide new clients through the enrollment and onboarding process - Answer questions and provide personalized benefit recommendations - Build professional relationships and establish long-term client trust - Develop tailored solutions aligned with each client’s needs and goals - Manage appointments and maintain organization in a remote work environment Who We’re Looking For Successful candidates typically demonstrate: - Strong communication and interpersonal skills - Self-motivation and accountability while working remotely - Ability to learn quickly and adapt in a fast-paced environment - Confidence working independently while collaborating with a team - Customer service or sales experience is helpful but not required (training is provided) Why You’ll Love It Here This opportunity goes beyond a traditional role. It offers flexibility, professional growth, and the ability to build a meaningful career while helping individuals and families access important benefit programs. You will be supported by mentorship, structured training, and a team-focused environment designed to help you succeed. Apply Today If you are ready to learn, grow, and build a career that offers flexibility and purpose, we encourage you to apply and explore joining Globe Life AO.