Senior Key Account Executive - Ecom Location: Vietnam Full time Job Description: Senior Key Account Executive You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Position Summary - The Senior Key Account Executive - E-commerce is responsible for growing Marketplace (MKP) stores across major e-commerce platforms. This role will manage Shopee and Lazada marketplace stores via Onpoint, while directly managing Tiki, with the objective of driving revenue growth, profitability, and operational excellence. Responsibilities Marketplace & Account Management - Manage Shopee and Lazada Marketplace (MKP) stores through Onpoint as the appointed e-commerce enabler - Directly manage Tiki official store end-to-end - Act as the key contact point between internal teams, Onpoint, and platform Account Managers - Maintain strong working relationships with Onpoint, Shopee, Lazada MKP, and Tiki platform teams - Planning & execute commercial and operational plans with Onpoint & Tiki to ensure brand and business objectives are met Sales & Business Growth - Own sales performance across assigned platforms (GMV, revenue, margin). - Plan and execute platform campaigns, mega sales, brand days, and promotions. - Negotiate campaign mechanics, visibility placements, and commercial terms with platforms and Onpoint. - Monitor pricing strategy, discounts, vouchers, and cost efficiency. - Identify growth opportunities and recommend actionable strategies E-commerce Operations - Coordinate closely with Onpoint on: - Ensure compliance with platform policies and brand guidelines - Store operations and execution - Campaign setup and performance tracking - Inventory planning and stock availability - Work with internal teams (Marketing, Supply Chain, Finance, Customer Service, Content) - Ensure optimal stock forecasting and replenishment for campaigns About Us Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands-and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you. At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Requirements - Bachelor degree in Business Administration, Marketing, or related fields. - Min 3 years of experience in E-commerce platform or E-commerce enabling companies. - Experiences in Diaper / Baby Formula categories will be an advantage - Good communication, presentation and interpersonal skills - Fluency in English Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

• Driving channel growth, pricing strategy, inventory lifecycle management, and client performance across all eCommerce platforms. • Supporting revenue growth, margin optimization, and inventory recovery while managing a high-performing team and collaborating cross-functionally with IT, Marketing, Client Solutions, Finance, and Operations. • Balancing strategic planning with strong operational execution and team leadership.

• Support the execution and optimization of e-commerce marketing programs across online platforms. • Manage and optimize e-commerce product content across online marketplaces. • Analyze e-commerce performance data across retail and FSOP platforms. • Develop reporting and insights to identify optimization opportunities. • Execute and optimize paid search campaigns across e-commerce platforms. • Develop recommendations for leveraging first-party data.

Role Description We are seeking a customer-focused Croatian-speaking Customer Service Representative to join our team remotely from Greece. In this role, you will handle inbound customer inquiries and provide high-quality support while working from home. You will play a key role in ensuring a positive and seamless customer experience. - Manage inbound calls, emails, and chat inquiries from Croatian-speaking customers - Provide accurate information regarding products, services, and policies - Resolve customer concerns efficiently and professionally - Escalate complex cases to the appropriate departments when required - Maintain accurate documentation of interactions in CRM systems - Ensure high customer satisfaction and service quality standards - Follow company guidelines and data protection policies Qualifications - Native or fluent Croatian (C1/C2 level) - Good command of English (B2 or higher) - Previous customer service experience (call center or remote support preferred) - Strong communication and problem-solving skills - Comfortable working independently in a remote environment - Good computer skills and familiarity with CRM tools - Must be legally authorized to work and currently based in Greece - Reliable internet connection and suitable home office setup Benefits - Competitive salary - Fully remote work within Greece - Paid training and onboarding - Supportive and international team environment - Career development opportunities - Performance-based incentives (if applicable) Company Description