• Support the execution and optimization of e-commerce marketing programs across online platforms. • Manage and optimize e-commerce product content across online marketplaces. • Analyze e-commerce performance data across retail and FSOP platforms. • Develop reporting and insights to identify optimization opportunities. • Execute and optimize paid search campaigns across e-commerce platforms. • Develop recommendations for leveraging first-party data.

Role Description We are seeking a customer-focused Croatian-speaking Customer Service Representative to join our team remotely from Greece. In this role, you will handle inbound customer inquiries and provide high-quality support while working from home. You will play a key role in ensuring a positive and seamless customer experience. - Manage inbound calls, emails, and chat inquiries from Croatian-speaking customers - Provide accurate information regarding products, services, and policies - Resolve customer concerns efficiently and professionally - Escalate complex cases to the appropriate departments when required - Maintain accurate documentation of interactions in CRM systems - Ensure high customer satisfaction and service quality standards - Follow company guidelines and data protection policies Qualifications - Native or fluent Croatian (C1/C2 level) - Good command of English (B2 or higher) - Previous customer service experience (call center or remote support preferred) - Strong communication and problem-solving skills - Comfortable working independently in a remote environment - Good computer skills and familiarity with CRM tools - Must be legally authorized to work and currently based in Greece - Reliable internet connection and suitable home office setup Benefits - Competitive salary - Fully remote work within Greece - Paid training and onboarding - Supportive and international team environment - Career development opportunities - Performance-based incentives (if applicable) Company Description

Description The Federal Savings Bank is looking to expand our Consumer Direct team in Oak Brook, IL. We seek experienced, high-energy, detail-oriented call center/consumer direct mortgage bankers to work bank-provided leads within our 50-state platform. There is absolutely NO COLD CALLING required in this position. We deliver a high volume of hot, in-bound leads that convert at a very high percentage. Our Mortgage Bankers have access to a wide scope of loan programs and competitive rates while catering to a large customer base of veteran homeowners, those seeking government refinancing assistance, and first-time home buyers. Are you ready to help more borrowers and prospect less? If you answered “Yes”, please contact us today! For more information please contact: SARAH HELTON, VP of Business Development Phone: 847-977-1858 Email: shelton@thefederalsavingsbank.com What We Offer: - Federal Charter, Mortgage Bankers can originate in all 50 states without the hassle of state licensing - Custom marketing options, robust marketing support program(s), mobile app, and marketing CRM, gives Mortgage Bankers the edge they need to compete and win! - Experienced and highly trained operations staff for Processing, Underwriting, Closing and more (ALL 100% IN HOUSE). On-site operations support available in most loan production offices. - Quick turn times - Our goal is to get your loans closed in 30 days or less - Loan products for every scenario: FHA, VA, Conventional, USDA, Jumbo, 203k & Renovation, Portfolio, ITIN, Condos/Co-ops, Construction, HECM's, Multi-Family, Commercial, Personal Loans and more! - Strong Secondary Department with over 50 investor relationships and direct seller to Fannie Mae, Freddie Mac, and Ginnie Mae - Secure environment for Bankers working in an office or remotely - Coaching programs led by Sales Division Leaders offered to Managers & LOs ready to grow their business and/or teams. - Unique culture where originators are encouraged to build their own brand within The Federal Savings Bank platform - Weekly National Sales Meetings to share Bank and industry news Employee Benefits: - Comprehensive Health, Dental, and Vision insurance plans available; includes company paid life insurance - Competitive Flex Spending Accounts (FSAs) - Employee Assistance programs (EAPs) for Financial planning, emotional support, legal guidance, and work-life solutions - Robust 401k matching - Employee appreciation events - Employee recognition on a national scale - A true team culture working towards one common goal; helping homebuyers finance their dream homes! Requirements - Minimum of 1 year of mortgage lending experience in a call center/consumer direct environment - Active NMLS # - Ability to manage time effectively due to the high volume of in-bound leads the banker will be expected to work - Must be self-motivated, results-oriented, and experienced in taking a disciplined approach to working leads - Strong interpersonal communication skills, ability to effectively interact with individuals within all departments of the bank - Thorough knowledge of current loan originating guidelines/procedures - Favorable credit and background check - Bachelor’s degree preferred - VA and FHA lending experience strongly preferred - Veterans are strongly encouraged to apply We are seeking experienced Mortgage Professionals with a minimum of 1 year of experience and actively working in the mortgage banking industry. Only qualified candidates will be considered. The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Description The Federal Savings Bank is looking to expand our Consumer Direct team in Saratoga, NY. We seek experienced, high-energy, detail-oriented call center/consumer direct mortgage bankers to work bank-provided leads within our 50-state platform. Remote mortgage bankers also welcome! We deliver a high volume of hot, in-bound leads that convert at a very high percentage. Our Mortgage Bankers have access to a wide scope of loan programs and competitive rates while catering to a large customer base of veteran homeowners, those seeking government refinancing assistance, and first-time home buyers. Are you ready to help more borrowers and prospect less? If you answered “Yes”, please contact us today! For more information please contact: SARAH HELTON, VP of Business Development Phone: 847-977-1858 Email: shelton@thefederalsavingsbank.com What We Offer: - Federal Charter, Mortgage Bankers can originate in all 50 states without the hassle of state licensing - Custom marketing options, robust marketing support program(s), mobile app, and marketing CRM, gives Mortgage Bankers the edge they need to compete and win! - Experienced and highly trained operations staff for Processing, Underwriting, Closing and more (ALL 100% IN HOUSE). On-site operations support available in most loan production offices. - Quick turn times - Our goal is to get your loans closed in 30 days or less - Loan products for every scenario: FHA, VA, Conventional, USDA, Jumbo, 203k & Renovation, Portfolio, ITIN, Condos/Co-ops, Construction, HECM's, Multi-Family, Commercial, Personal Loans and more! - Strong Secondary Department with over 50 investor relationships and direct seller to Fannie Mae, Freddie Mac, and Ginnie Mae - Secure environment for Bankers working in an office or remotely - Coaching programs led by Sales Division Leaders offered to Managers & LOs ready to grow their business and/or teams. - Unique culture where originators are encouraged to build their own brand within The Federal Savings Bank platform - Weekly National Sales Meetings to share Bank and industry news Employee Benefits: - Comprehensive Health, Dental, and Vision insurance plans available; includes company paid life insurance - Competitive Flex Spending Accounts (FSAs) - Employee Assistance programs (EAPs) for financial planning, emotional support, legal guidance, and work-life solutions - Robust 401k matching - Employee appreciation events - Employee recognition on a national scale - A true team culture working towards one common goal; helping homebuyers finance their dream homes! Requirements - Minimum of 1 year of mortgage lending experience in a call center/consumer direct environment - Active NMLS # - Ability to manage time effectively due to the high volume of in-bound leads the banker will be expected to work - Must be self-motivated, results-oriented, and experienced in taking a disciplined approach to working leads - Strong interpersonal communication skills, ability to effectively interact with individuals within all departments of the bank - Thorough knowledge of current loan originating guidelines/procedures - Favorable credit and background check - Bachelor’s degree preferred - VA and FHA lending experience strongly preferred - Veterans are strongly encouraged to apply We are seeking experienced Mortgage Professionals with a minimum of 1 year of experience and actively working in the mortgage banking industry. Only qualified candidates will be considered. The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.