• Managing to a case or client annual budget • Consulting clients on eDiscovery best practices • Identifying preferred paths to completing projects • Planning, monitoring and managing internal and external project communications • Providing workflow consultation • Driving the development of standards • Participating in the daily activities associated with providing eDiscovery support to clients • Responding to client requests and managing the scope, execution, and overall delivery of solutions • Training and developing team members on workflows and eDiscovery best practices • Creating work orders for tasks associated with data processing, review, and production • Communicating expectations for scope and deadlines to internal and external stakeholders

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Team Leader Job Description: DUTIES & RESPONSIBILITIES: - Ensure that Team Members meet productivity standards. - Assist Shift Managers in ensuring that client service levels are met or exceeded. - Report to Shift Manager any healht/safety and performance concerns that may affect agnent's fulfillment of role in Operations. - Monitor service calls, e-mails, and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies. - Monitor individual Team Members' statistics for Attendance, AHT, Productivity, and Quality. - Recommend and apply corrective measures for Team Members who do not meet minimum performance metrics. - Assign reports or projects to Team Members as needed. - Work with Team Members to resolve grievances. - Meet with team at least once a week to discuss issues and share best practices - Responsivble in cascading policy/procedure updates and/or training flashes to the agents/CSRs. - Communicate resignations from the team and other agent concerns to HR. - Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to payroll timely. - Escalate all employee concerns to HR Business Partner and Shift Manager - Coordinate with Shift Manager and Workforce department about team member's shift, days off, and leaves (vacation leave, sick leave, maternity/paternity, etc.) - Escalate Quality related issues to Shift Manager - Note all situations that arise that were not covered in training or in previous updates. Work with the Shift Manager to enure that all other teams, the Quality Assurance, and the Training Teams are informed so repeat questions do not arise. - Determine work procedures and expedite workflow. - Recommend new or modifications to existing procedures to ensure Continuous Process Improvement (CPI). - Inform the Shift Manager when thes systems needed to handle calls are not working effectively. - Recommends corrective services within client limits to adjust customer complaints. - Strives to help the entire team when in need of assistance. - Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance. - Incorporate personal observations and documented critical incidents in coaching sessions to further improve CSR performance. - Work with Escalation Agents to prepare them for future Team Leader positions. - Identify team members who display potential for other positions within the company. Assign tasks or projects to further develop that potential. - Prepare a Performance Assessment/Appraisal (PA) for each associate at the end of each year. - Take escalated calls from Escalation Agents or from CSAs in the absence of EAs. OTHERS - Other tasks and responsibilities as assigned by his or her immediate superior WORK AT HOME RESPONSIBILITIES - Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures - Be familiar with and abide by all client security policies and procedures required to protect customer data - Maintain the security of the home work environment and protect the Sagility-provided assets, client system and data - Ensure that all security related incidents are reported - Shall work on the same internet connection that was tested during setup process. If changes are made to the current internet connection or router during the course of application or employment, employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met. - Must immediately report system performance problems or downtime to his/her manager and the local IT-SPOC GENERAL SAFETY AND SECURITY - Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS). - Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions. - Ensures compliance to the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), and Utilization Review Accreditation Commission (URAC). COMPETENCY REQUIREMENTS: • Expert communication skills, both written and verbal. • Computer / Digital Literacy such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort-level in intranet/internet navigation. • Job Knowledge • Sense of Urgency • Passion for Excellence • Working in Team/Interpersonal Skills • Work Organization • People Management/Team Orientation • Drive for Results/Execution • Thriving in Change • Expertise/Analytical Skills • Product Knowledge • Problem Solving • Presentation Skills • Facilitation Skills • Coaching • Process Improvement • Performance Management • Discipline Management Location: Quezon City, Bridgetowne ZetaPhilippines

Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description Are you someone who sees opportunities where others see challenges? Do you enjoy working across teams, influencing outcomes, and continuously improving the way things are done? Then you might be exactly who we’re looking for. As a Quality Manager, you’ll play a key role in ensuring and enhancing project quality while helping teams navigate risks and deliver their best work. What you’ll do - Drive initiatives to ensure and continuously improve quality across projects - Plan and execute quality gates and project audits - Track and follow up on quality-related actions and improvements - Contribute to quality reporting and governance forums, including project steering committees - Collaborate closely with risk management to proactively address challenges - Review project status regularly and communicate insights to stakeholders and leadership - Support internal and external audits (e.g. ISO, CMMI) - Capture lessons learned and contribute to improving processes, tools, and customer satisfaction What you bring - A degree and experience in a multinational environment - Background in quality management, project management, or service management - Confident communication skills in German and English - Proven leadership and negotiation skills, with the ability to influence without formal authority - Strong critical thinking and a structured way of working - Ability to work independently and take ownership - A resilient, solution-oriented mindset with a drive to find the way forward What we value most We know that great candidates don’t always tick every single box. If you bring the right mindset, curiosity, and willingness to learn, we’d still love to hear from you. Why join us? - Be part of a collaborative, international environment - Have real impact on how projects succeed and improve - Grow your skills in a role that combines quality, strategy, and stakeholder influence Qualifications - Completed studies, ideally in the fields of business administration or business informatics with several years of professional experience - Over 10 years of experience in the quality management process - Several years of practical experience in offer, project and service management - Very good knowledge of standards for projects and infrastrucure /Cloud Managed services (PM-, T&T book, PMI) - Very good knowledge and experience in the bid process and the bid review, including the contractual basics - In-depth knowledge of PU Cloud quality assurance measures and their application - Hands-on experience in claim management - German and English language skills required for operating in both languages - Strong leadership skills, strong negotiation skills Additional Information * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. - Company: Deutsche Telekom TSI Hungary Kft.

Location: Latin America (remote) Department: Customer Success  Reports to: Global Program Manager    WHO WE ARE  At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology.  With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that’s loved by clients, colleagues, and communities alike.    YOUR NEXT ROLE  As a Localization Project Manager at Acclaro, you’ll be the strategic force guiding global content through every stage of the localization lifecycle. You’ll drive collaboration across global teams, manage complex workflows, and ensure our clients receive high-quality deliverables, on time and on budget. You’ll be at the center of the action, creating meaningful impact while growing your career in a people-first, tech-enabled environment.    WHAT YOU’LL DO  - Lead the planning and execution of diverse localization projects, from software to marketing to multimedia, across global markets  - Own project quality, timelines, and budgets while proactively managing risk and communication  - Act as the primary client liaison for project-related matters, ensuring transparency and trust at every touchpoint  - Align cross-functional teams, engineers, linguists, publishers, and more, to deliver seamless localization experiences  - Prepare project quotes, allocate resources, and define success metrics tailored to client goals  - Provide clear, timely status reports and insights that empower smarter decisions  - Collaborate with sales and solutions teams to scope and cost new opportunities  - Ensure that all administrative processes related to project delivery are completed with precision    THIS ROLE IS FOR YOU IF YOU  - Have 3+ years of experience managing localization projects in a fast-paced, global environment  - Hold a bachelor's degree or equivalent professional or military experience  - Communicate confidently across cultures and thrive in a client-facing role  - Excel at organizing complex workflows while adapting to shifting priorities  - Bring a solutions-oriented mindset and proactively address challenges  - Are tech-comfortable and familiar with tools like Microsoft Project and project management platforms    YOU’LL STAND OUT IF YOU  - Have experience with translation memory tools or TMS platforms  - Hold a PMP certification or similar project management credential  - Are fluent in more than one language (always a plus in our world)  - Have worked with global or multilingual teams and love the complexity of cross-border collaboration    WHY JOIN ACCLARO?  - Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally.  - People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being.  - Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance.  - Career Growth: Access mentorship, development programs, and clear pathways for advancement.  - Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection.  - Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans.  -  Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership.    VALUES WE LIVE BY  - Passion with a Purpose – We’re energized by our work and why it matters.  - Go the Extra Mile – We strive for excellence and proactive value.  - Honesty in Action – We act with integrity, openness, and respect.  - Own It, Do It – We follow through, take accountability, and take pride in our outcomes.    INCLUSION & EQUAL OPPORTUNITY - Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.