Teleperformance logo
Teleperformance

Each Interaction Matters

Interaction Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

64 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Interaction Analyst

Teleperformance

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Related Categories

Related Job Pages

More Analyst Jobs

AECOM logo

Rewards Lead

AECOM

We are the world’s trusted infrastructure consulting firm.

Analyst64 days ago
Full TimeHybridTeam 10,001+Since 1990H1B Sponsor

Title: ANZ Rewards Lead Location: Melbourne, Brisbane, Australia Job Description: At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description The ANZ Rewards Lead is the organisation’s senior expert responsible for supporting with delivering the reward strategy. This role provides deep subject matter expertise in remuneration, benefits, recognition, and reward governance, ensuring competitiveness, compliance, and alignment with business objectives. Operating as a strategic advisor to executives, senior HR leaders, the role leads complex reward initiatives, compensation frameworks, job architecture, policy design, and annual remuneration cycles across Australia and New Zealand. How you’ll make a difference Strategic Reward Leadership - Support with delivering the organisation’s total reward strategy, ensuring alignment with business goals and market trends. - Serve as the principal adviser to key stakeholders on remuneration frameworks, pay equity, and strategic reward decisions. - Drive innovation in remuneration, benefits, recognition, and wellbeing programs. Remuneration Governance & Compliance - Lead remuneration governance, including policy frameworks, delegations, and audit processes. - Ensure compliance with relevant Australian and New Zealand legislation (e.g., Fair Work Act, Modern Awards, NES, Superannuation Guarantee, KiwiSaver). - Undertake Gender pay reporting and analysis for Australia and New Zealand - Provide oversight on job evaluation, position descriptions, and organisational job architecture. Compensation Programs & Cycles - Lead annual remuneration review cycles, including salary benchmarking, market analysis, and remuneration modelling. - Manage remuneration data integrity and analytics, including reward dashboards for data insights. Benefits & Recognition Programs - Evaluate, enhance, and manage benefits offerings, such as salary packaging, wellbeing initiatives, leave programs, and employee recognition frameworks. - Lead vendor management and negotiations related to benefits providers. Stakeholder Engagement - Provide expert guidance on remuneration matters including offers, retention strategies, and market movements. - Present business cases and recommendations to key stakeholders, leveraging data-driven insights and aligning proposals with business priorities. - Influence stakeholder decisions by building relationships to advise on remuneration strategies and addressing concerns. Qualifications The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered. - 7+ years relevant experience - Advanced analytical skills with the ability to manage, consolidate, and validate complex data. - Expertise in Australian and New Zealand legislation, reward governance and compliance. - Experience supporting compensation, rewards, financial modelling, or other cyclical People programs. - Familiarity with job architecture frameworks (e.g. Mercer, AON, and Strategic pay) - Staying informed on emerging trends to adapt strategies and maintain a competitive edge. - Experience using AI in more advanced applications, such as data modelling, forecasting, or within HR, Compensation, or Finance processes. Additional Information AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

Australia
KeyBank logo

Commercial Credit Underwriter

KeyBank

We'll meet you in the "am I making the most on my savings?" moment. Bank, borrow, invest—we have it all. Member FDIC.

Analyst64 days ago
Full TimeHybridTeam 10,001+Since 1994H1B Sponsor

Title: Commercial Credit Underwriter (1 million to 10 million commitments) Loactions: Brooklyn, OH Indianapolis, IN Buffalo, NY Pittsburgh, PA Columbus, OH Dayton, OH Grand Rapids, MI time type Full time Hybrid job requisition id R-38666 Job Description: Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Commercial Credit Underwriter (1mm- 10mm commitments) is an individual contributor experienced in, and responsible for gathering, analyzing, and interpreting various types of credit information on existing and prospective customers to determine credit worthiness. While under supervision of Underwriting Team Leaders, the Commercial Credit Underwriter assists in structuring new requests for extensions of credit, as well as completing extensions, renewals and making recommendations for deteriorating credits while independently managing their workflow and communication with field partners. Commercial Credit Underwriter are responsible for assessing the degree of risk within a given business and recommending client credit solutions to maintain the bank's asset quality while ensuring compliance with credit policy and guidelines. Commercial Credit Underwriters are required to make loan decisions within an assigned lending authority and provide educated, well-thought-out recommendations when higher-level approval is needed. Essential Functions - Evaluate loan requests to properly identify purpose, risk elements, and collateral adequacy. - Assess the liquidity, quality of management, market position, industry and overall business climate to estimate future profitability of business. - Analyze credit data, financial statements (cash flow, balance sheet, income statements), and tax returns (both personal and business) to determine creditworthiness and the degree of risk involved in extending credit or lending. - Apply accounting principles to financial modeling. - Input, interpret, and assess risk rating model output and client data to develop a credit recommendation. - Develop the credit write-up to make loan structuring decisions within delegated authority or make recommendations to the appropriate Credit partners/Officers; document and communicate findings providing relative guidance. - Identify deteriorating credits early and escalate with well thought out/experienced recommendations for restructure. - Initiate annual reviews. - Review loan documentation to ensure loan documents match terms and conditions outlined in the credit approval. - Create and maintain credit files, and develop spreadsheets based on financial statements to facilitate foundational underwriting analysis. - Responsible for client setup, client data tracking, document tracking, reports, testing borrowing base certificates and covenant compliance, trends, and dashboards. - Provide financial analysis and portfolio administration to ensure timely and accurate risk ratings. - Prepare loan packages and monitor and maintain loan portfolios. - Serve as a mentor, coach, and trainer for Credit Analysts. - Collaborate with bankers and credit partners to drive the efficiency and effectiveness of the credit process to meet client expectations. - Participate in periodic projects related to changes in risk management processes, policies or environment and/or underwriting process improvement/optimization. - Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice - Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. - Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice - Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education - Bachelor's Degree or equivalent work experience in finance, accounting, economics and/or business (required) Work Experience - Minimum of 2 years of commercial/specialty client segment underwriting, credit, banking and/or financial services experience (required) - Competent with Microsoft Office and the ability to learn and effectively utilize other technology applications (required) - Understanding of financial models (required) - Ability to gather relevant research, analyze data, and synthesize large amounts of information to accurately assess commercial creditworthiness and create a detailed and thorough underwriting package (required) - Demonstrated understanding of commercial credit underwriting/approval methodologies, credit policies and procedures (required) - Strong presentation and communication skills, with the ability to collaboratively make an impact (required) - Ability to plan, multi-task, manage time effectively, and work, often independently, with limited supervision of senior team members (required) Skills - Able to gather or pull together relevant information and utilize it to draw insights, conclusions, solution problems, make decisions and/or tell a story. Requires one to make sense of the data and display logical, connected thinking. (experienced level) - Demonstrates an understanding of foundational accounting principles and can interpret and analyze financial statements (balance sheets, income statements, cash flow statements) to assess a company's financial health and ability to meet its obligations. Able to effectively utilize various tools and techniques, including financial ratios, to evaluate a borrower's financial strength and assess risk. (experienced level) - Able to effectively identify, assess, and control potential risks involved with corporate lending. Able to effectively interpret and negotiate credit agreements and loan documentation. Understanding how specific loan terms and conditions can be employed to mitigate risk of loss. (experienced level) - Demonstrated ability to take initiative, set clear objectives, and prioritize tasks to meet deadlines, maximize productivity, and minimize stress. Able to successfully identify which tasks are urgent (requiring immediate attention) and which are important (contributing to long-term goals). Able to effectively multitask and balance competing priorities. Habitually working with energy and commitment; industrious. (experienced level) - Able to clearly, concisely, and persuasively convey information, whether verbal, written, or nonverbal. Able to effectively synthesize large amounts of complex information into a more consumable summary. Consistently demonstrates a focus on keeping clients, partners, and teammates informed as to the real-time status of important matters. (experienced level) - Effectively working with others to reach a shared goal. Consistently displaying a willingness to shoulder a fair share of the workload in addition to helping others meet their objectives. (experienced level) - Consistently taking ownership of one's actions, decisions, and performance, and being responsible for achieving the agreed-upon outcomes. Being reliable, dependable, and fulfilling commitments. Able to be relied upon as honest and truthful. (experienced level) - Able to identify, evaluate, and interpret information, and question assumptions to reach well-supported, evidence-based conclusions. Open-minded and eager to seize opportunities to learn, grow, acquire knowledge, and expand skill set. (experienced level) - Able to carefully evaluate the impact of all emerging and/or existing considerations and choose the best path forward using informed, rational, and effective decision-making techniques in various lending and business situations. (working knowledge level) Core Competencies - All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands - General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel - Occasional travel to include overnight stay. Work Location Category - Hybrid (3+ days) COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. #LI-Hybrid

Ohio + 4 moreAll locations: Ohio | Indiana | New York | Pennsylvania | Michigan
$63K - $96K / year
Dayton Children's Hospital logo

Deficiency Analyst

Dayton Children's Hospital

Dayton Children’s Hospital is the region’s only hospital to focus on pediatric care. The award-winning medical system maintains multiple service locations throughout Dayton, Oh

Analyst64 days ago

Title: Deficiency Analyst Location: Ohio United States Job Description: Facility: Work from Home - Hybrid - Ohio Department: HIM Data Integrity Schedule: Full time Hours: 40 Job Details: The HIM Deficiency Analyst is responsible for supporting the management and accuracy of patient information, auditing health records. And ensuring compliance with regulatory requirements. This role helps maintain the integrity of the electronic health record. This position performs quantitative deficiency analysis, tracking unaddressed chart deficiencies on all inpatient and outpatient discharges ensuring completeness of medical record documentation in the electronic health record in accordance with established regulatory guidelines. This position will also ensure the accuracy, timeliness, and integrity of the medical record data, while protecting and maintaining the security and confidentiality of patient data. This position will send notifications to applicable parties at designated points in time as specified by department policy. The role follows medical record compliance guidelines set by federal and state regulatory bodies, CMS, and the Joint Commission and adheres to HIPAA guidelines and maintains confidentiality of medical records. Department Specific Job Details: Monday-Friday 8am-4pm (flexible) Remote position with possibility of being on site 1-2x per month Education - High school diploma/GED required - Associate's degree in health information management preferred Experience - 1-2 years HIM experience required - Pediatric experience preferred Certifications - RHIT/RHIA or eligible preferred Skills/Competencies - Critical Thinking - Attention to Detail - Organization - Computer and Keyboarding skills - Medical and non-medical language - Verbal and Written Communication - Experience navigating EPIC and/or medical record deficiency tracking

Ohio
Boeing logo

Senior Financial Analyst

Boeing

A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity.

Analyst64 days ago
Full TimeRemoteTeam 10,001+Since 1916H1B Sponsor

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is currently seeking a Senior Financial Analyst to join our Spectrolab Finance team at our Sylmar, CA location in the Greater Los Angeles area. Spectrolab is a wholly owned subsidiary of Boeing. A successful candidate will be a team-oriented finance professional with broad business acumen and strong financial analysis and communication skills. Position Responsibilities: - Makes recommendations to senior management on financial performance and projections using extensive financial knowledge and experience - Initiates assignments and independently leads integration and analysis of resource forecasts and/or Estimates at Completion (EACs) for budgets, functions or pools; financial EACs for contracts or programs - Leads or consults on the development of process improvements and new performance reports - Leads in New Business Finance and work closely with Contracts and Business Development - Leads or consults on analyzing, identifying and implementing working capital improvements - Initiates assignments and independently leads integration of variance analyses and provides understanding of operational and financial performance to senior management; helps to develop improvement and risk mitigation plans - Assists in developing business strategy for new business and other activities - Leads, analyzes and presents business cases using appropriate indices to maximize profitability and shareholder value - Consults on requirements definition and deployment of common systems, tools, processes and training to improve resource and/or business planning processes Basic Qualifications (Required Skills/Experience): - Bachelor's degree or higher - 5+ years of experience in a business-related function (including but not limited to: Finance, Contracts, Estimating, Procurement Financial Analysis, Business Operations, Supplier Management, Marketing & Sales) - 5+ years of experience with performing financial analysis Preferred Qualifications (Desired Skills/Experience): - Bachelor's degree or higher in Finance, Accounting or related field - Experience with EAC preparation, Financial Planning, New Business activities (e.g., Contracts or Estimating), Business Operations, and Cost Policy - Experience with Excel VLOOKUP, pivot tables, business case modeling and other advanced Excel functions - Experience utilizing excellent communication and presentation skills - Experience working across a multi-functional team - Experience with Systems Applications and Processing (SAP) - Experience with both commercial and government contracts Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $151,300 - $204,700 Applications for this position will be accepted until Apr. 15, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

California
$151.3K - $204.7K / year
Job Closed