We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment. Primary Responsibilities - Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat. - CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more. - E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters. - Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic. - Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests. - Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally. Requirements - Communication: Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff. - Web Fundamentals: A strong working knowledge of HTML5 and CSS3. You should be comfortable editing styles without breaking layouts. - CMS Experience: Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors. - Design Awareness: A basic understanding of web design principles and the ability to recognize clean, effective layouts and identify when something looks off or poorly designed. - Analytical Thinking: Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution. - Organization: Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail. - Team Player: A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture. - Bonus Points: Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required. Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Important Notice Regarding Email Communication from Clubessential Holdings Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com. We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address. If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com. Your security and trust are important to us.

• Provide front-line and advanced technical support to Articulate employees • Lead automation, systems integration, and workflow improvement initiatives across the IT Services function • Implement Automations via Okta, Slack, and or Workato • Identify repetitive manual processes and own automation initiatives from design through implementation • Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools • Analyze helpdesk trends to proactively design automation that reduces recurring tickets • Document automation logic, system dependencies, and process maps • Respond to employee helpdesk requests • Troubleshoot and/or suggest workarounds or alternatives • Escalate incidents to other experts on the team for resolution when necessary • Communicate IT policies and processes to Articulate employees • Onboard new employees, which includes setting up access & procuring hardware • Work on various projects such as software & hardware audits, new software testing & deployment

At Contrarian Thinking, we help take back Main Street by buying and building businesses the smart way. Whether you’re a solopreneur or a seasoned operator, we help you figure out how to buy or grow your business predictably, consistently, less painfully. Built to Make You Faster. Smoother. More Profitable. Or what we call our GPS. GAMEPLAN We help you set your vision (what we call your gameplan) for your company, your life and your team. Contrarian Thinking is urgently hiring a sharp, resourceful, and proactive Support Services Specialist to join our remote team immediately. This is not your typical support role. We move fast, think differently, and expect our team to do the same. You’ll be on the front lines of customer interaction—solving problems, creating exceptional experiences, and helping our audience navigate our products and services with confidence. If you’re someone who takes ownership, thrives in a high-performance environment, and doesn’t wait to be told what to do—this role is for you. Key Responsibilities: - Respond to customer inquiries via email, chat, and support platforms with speed and clarity - Resolve customer issues efficiently while delivering a high-quality experience - Provide accurate information about programs, services, and digital products - Troubleshoot issues independently before escalating when necessary - Maintain detailed records of customer interactions and resolutions - Follow up with customers to ensure satisfaction and completion - Identify patterns in customer issues and proactively suggest improvements - Collaborate with internal teams to enhance systems and customer experience What We’re Looking For: - Strong communicator with clear, concise writing skills - Problem-solver who takes initiative and ownership - Comfortable working remotely and managing time independently - Ability to multitask and perform under pressure - Tech-savvy with experience using support tools (Zendesk, Intercom, or similar) - Prior experience in customer support or service roles preferred - Adaptable mindset—able to thrive in a fast-moving, evolving environment Benefits: - Competitive hourly pay: $30.00 – $38.00/hour - Fully remote work environment - Flexible schedule within business hours - Paid time off (PTO) and company holidays - Opportunity to grow within a fast-scaling company - High-performance, no-micromanagement culture - Direct exposure to innovative business strategies and operations Why Join Contrarian Thinking? - Work with a brand that challenges conventional thinking - Be part of a fast-growing, entrepreneurial team - Make an immediate impact from day one - Streamlined hiring process for quick onboarding

Job DetailsJob Location: Beaumont , TX 77701Position Type: Full Time RegularJob Summary: The Career Support Specialist’s primary function is to register job seeker customers in the reception area and assist job seeker customers in the resource room with their employment needs. The Career Support Specialist is also responsible for administering assessment testing, assisting with center orientations and providing additional center support, as needed. This person must be familiar with all center services and activities/events to connect customers with career services, including co-enrollments in specialized workforce programs, as appropriate. The Career Support Specialist is expected to provide excellent customer service and perform all duties as assigned. Essential Functions: Assist job seekers in developing quality WorkInTexas (WIT) applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors relevant to proper selection for referral to suitable job openings. Review WIT applications for completeness and quality. Provide WIT technical assistance, as needed. Refer and guide applicants to suitable employment. Maintain customer data and documentation in WIT. Provide employment counseling to applicants who present unusual placement or job adjustment challenges. Interview clients and use/administer assessment tools to determine education, experience, skills, interest, and other relevant factors to fully explore client’s career development opportunities and possible training needs. Research and disseminate labor market information. Assist with delivery of center orientations. Provide additional center support, as assigned. Other Functions: Provide backup coverage for the Front Desk Receptionist. Monitor center customer flow and assist visitors appropriately. Able to react to change productively and handle other essential tasks as assigned Must be able and willing to work remotely as needed QualificationsQualifications and Requirements: Must have High School Diploma or equivalent. At least two (2) years of administrative/clerical experience. Must have good computer skills, including experience with MS Office suite Must have excellent verbal and written communication skills, demonstrated customer service skills. Preferred: Previous experience with WIT and/or The Workforce Information System of Texas (TWIST) software system. Bilingual (English/Spanish). Physical Demands: Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds. Work Environment: Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Compliance Agreement: I have read the above and understand that it is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities or requirements. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I also understand that my job description is subject to change and that this description does not preclude my supervisor's authority to add or change duties or responsibilities.