Job Title: Executive Assistant (Customer Support Specialist) Location: Remote - LATAM (Colombia, Mexico, Panama, Puerto Rico) & Philippines ONLY Schedule: CST Time Zone - full overlap required, Monday to Friday, Full-Time (Work hours may vary between 6:00 a.m. and 8:00 p.m. CST, with a 40–50 hour workweek based on business needs.) Salary: $1,600 – $2,000 USD/month (based on experience) The Executive Assistant provides high-level administrative and operational support to BGOS leadership and company ownership for their coaching practice. This role ensures seamless execution of scheduling, communications, and content coordination that enable the BGOS team to deliver exceptional training, coaching, and community experiences. The position plays a critical role in maintaining organized operations, supporting coach community engagements, and optimizing internal systems and collateral. Key Responsibilities The essential functions include, but are not limited to the following: - Manage and coordinate complex calendars - Provide direct executive assistant support to ownership, including ownership coaching practice coordination and administrative needs - Deliver real-time operational support during Coach Community Gatherings, including uploading materials, managing communications, and coordinating digital platforms (e.g., Mighty Networks, WhatsApp) - Maintain and update BGOS collateral and training materials with a high level of accuracy and organization - Ensure all meeting materials, agendas, and resources are prepared and accessible in advance of BGOS sessions and Coach Community gatherings - Support internal communication flow across BGOS team members to ensure alignment and execution - Assist in organizing and maintaining BGOS systems, documentation, and digital assets - Identify opportunities to improve efficiency in administrative workflows and implement solutions - Utilize artificial intelligence (AI) tools to enhance, optimize, and streamline collateral and administrative processes where applicable

Role Description ECS is seeking a Civilian Personnel Management Support to work remotely. - Prepare travel authorizations and travel vouchers for invitational travelers, MO wage mariners, and OMAO shoreside employees. - Attend CPMD Hiring Events. Provide set-up and tear-down assistance. Process paperwork for hiring event attendees. - Prepare 529's for departing OMAO WM and shoreside employees to get them paid out for leave and comp time balances. - Review and submit separation/termination packages to the ES tickets. - Request CAC deactivations, request travel card closures and balances, and submit forms to close out emails of employees that are no longer working for NOAA. - Assist in recruiting Wage Mariners via telephone calls and through emails. Provide pre-employment information regarding job requirements, location, wages, benefits, allowances, and employment policies to potential candidates. - Assist in WM new hire pre-employment processing, i.e. applicant provides all required paperwork, and monitors timely clearances for medical, drug tests, and background (security investigation). - Assist in CPMD advertising contracts for purchasing and acquisitions processing. - Handle the review, research, resolution, and reply for pay issues for wage mariners. - Provide support and/or research for data calls. - Provide support to fleet VSA’s IAW CBA’s and GOVTA. Qualifications - Excellent written and verbal communication skills - Excellent interpersonal skills - Excellent organizational skills Requirements - Salary Range: $85,000 - $90,000 Benefits - General Description of Benefits

• Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries. • Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns. • Quickly grasps billing concepts and workflows, even without prior billing experience. • Clearly and confidently communicates with patients about their bills. • Remains calm and composed during challenging conversations, explaining information in a way patients can easily understand. • Confidently discusses patient balances and collects payments with professionalism and empathy.

• Designs, develops, and delivers comprehensive training programs for customer service staff, team leaders, and supervisors covering new clients, products, work processes, system enhancements (including Five9), and behavioral skills through in-person, virtual, and web-based sessions. • Manages and maintains the Five9 contact center system, ensuring alignment with business needs through proper configuration, user account management, and permissions. • Creates, updates, and maintains training documentation and resources that clearly outline service standards, systems tools, policies, and procedures to support consistent staff performance. • Partners with department leadership to assess staff competencies, identify skill or knowledge gaps, and implement targeted training or coaching solutions. • Conducts quality audit activities (e.g., reviewing calls, policies, and notes) to ensure accuracy, compliance, and a positive customer experience; recommends and implements corrective actions as needed. • Collects and reports on training and quality metrics using call monitoring and shadowing data to measure program effectiveness, identify trends, and recommend ongoing improvements. • Maintains up-to-date business knowledge across Life & Health and BIL units, insurance products, policy systems, and industry trends; collaborates with Corporate Learning & Development to continuously enhance training content and delivery.