MedMan

• Primary relationship owner for one or more practice clients • Ensure all RCM work is getting done and done well • Conduct weekly dashboard review and coordinate with the offshore team • Create and maintain client support documentation • Act as the communication bridge between the client's teams and the RCM Specialists

• Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries. • Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns. • Quickly grasps billing concepts and workflows, even without prior billing experience. • Clearly and confidently communicates with patients about their bills. • Remains calm and composed during challenging conversations, explaining information in a way patients can easily understand. • Confidently discusses patient balances and collects payments with professionalism and empathy.