• Atender un alto volumen de llamadas telefónicas y responder correos electrónicos de manera profesional y amable. • Programar citas para pacientes nuevos y existentes de acuerdo con las políticas de la clínica, la disponibilidad del médico y los expedientes médicos. • Comunicarse con los pacientes para confirmar, reprogramar o cancelar citas. • Mantener los expedientes de los pacientes actualizados y precisos en nuestro sistema de historia clínica electrónica (HCE). • Responder a las preguntas de los pacientes y proporcionar información general sobre nuestros servicios. • Colaborar con otros miembros del equipo para garantizar un flujo de trabajo fluido y eficiente.

• Atender un alto volumen de llamadas y responder correos electrónicos de forma profesional y cordial. • Agendar citas para pacientes nuevos y existentes de acuerdo con las políticas de la clínica, disponibilidad de los proveedores y registros médicos. • Contactar a los pacientes para confirmar, reprogramar o cancelar citas . • Mantener información precisa y actualizada de los pacientes en el sistema EHR (Electronic Health Record) . • Resolver inquietudes de los pacientes y brindar información general sobre los servicios de la clínica. • Colaborar con otros miembros del equipo para garantizar un flujo de trabajo ágil y eficiente.

Role Description Wir suchen einen engagierten Setter (Terminvereinbarer), der unser Vertriebsteam als Freelancer oder Handelsvertreter unterstützt. Wenn du gerne mit Menschen arbeitest, ein Kommunikationstalent bist und dich im digitalen Vertrieb zu Hause fühlst – dann bist du bei uns genau richtig! - Qualifizierung und Erstkontakt mit Interessenten (Leads) - Vereinbarung von Terminen für das Sales-Team - Pflege und Dokumentation der Leads im CRM-System - Enge Zusammenarbeit mit dem Vertriebs- und Projektmanagement-Team Qualifications - Erfahrung im Vertrieb, Telesales oder als Setter von Vorteil - Tätigkeit ausschließlich auf Freelance-/Handelsvertreterbasis (keine Festanstellung) - Selbstständige und zuverlässige Arbeitsweise - Kommunikationsstärke und Motivation, Ziele zu erreichen Benefits - Attraktive Vergütung: Fixum + überdurchschnittliche Provisionen - 100 % Remote-Job – keine Pendelzeiten, volle Freiheit - Intensive Einarbeitung & Schulungen – wir machen dich fit für den Erfolg - Langfristige Zusammenarbeit mit wachsender Perspektive - Motiviertes, unterstützendes Team und moderne Arbeitsprozesse - Persönliche Weiterentwicklung im Vertrieb und Kommunikation

Scheduling and Appointment Management Coordinator Department: Serefin Health Employment Type: Contract Location: Remote Compensation: $56,000 - $60,000 / year Description The Scheduling and Appointment Management Coordinator is a supportive role within the Assistant Coordinator team working closely with the care coordination teams and reporting directly to the reporting directly to the Vice president, Serefin Health. Acts as a supportive member working with the scheduling program leads, program management team, care coordinators, and families to ensure the timely management of appointments. This position is dynamic in nature and will require an empathetic and dedicated team player who demonstrates creativity and innovation, while also being caring, motivational, and dedicated. Key Responsibilities - Support the coordination, scheduling, and ongoing management of care appointments with families and clients, including oversight of translation and interpretation services. - Work closely with the program managers to ensure the scheduling practices and protocols are sustained for care coordinators and families. - Leveraging smart technology to ensure all appointments are properly scheduled and care coordinator’s time optimized. - Accountable for managing and confirming all appointments handled are properly managed. - Provide assistance with staff training, education gaps, and on the moment support as it relates to the scheduling and appointment management, as needed. - Assist with developing supporting documents and tools along with developing standardised protocols and policies and procedures as it relates to appointment management. Along with, Supporting the organization’s operational goals including other aspects of the business. Skills, Knowledge and Expertise - Bachelor’s Degree with experience working in a related discipline including providing support to families of children with ASD and/or developmental disabilities with basic understanding of the OAP. An equivalent combination of education and similar experience will be considered. - Sound understanding of issues faced by people with autism, intellectual or developmental disabilities. - Fluency in written and oral English is required and French is strongly preferred. - Good understanding of Microsoft Office, especially Word, PowerPoint, Excel, and Teams along with other software’s required. - Excellent verbal and written communication skills. - Displays ability to navigate through complex relationships, information, and issues, and find solutions. - Demonstrated commitment to principles of social justice, diversity, equity, inclusion, and cultural competence. - Proven, strong problem-solving and conflict resolution skills. - Demonstrated analytical, organizational, and conceptual skills. - Strong work ethic, integrity, and accountability with an excellent attendance record. - Self-directed, courageous, and highly motivated. - Reliable and flexible individual to work as part of a diverse team.