• Identify and assess risks specific to generative AI. • Create risk matrices and mitigation plans. • Establish crisis management protocols. • Define risk metrics and KPIs. • Coordinate with legal and compliance teams.

• Ensure the evolution of the data architecture with a focus on scalability, governance, and innovation • Establish data governance and compliance • Design modern data architecture solutions • Develop and oversee transformation scripts • Lead data migration and integration • Serve as a technical reference for teams

• Lead enterprise program governance across technology and operational transformation initiatives. • Architect analytics-driven reporting platforms supporting executive and Board-level decision-making. • Modernize legacy systems and integrate newly acquired business units into unified operating models. • Design automation and workflow improvements that drive measurable efficiency gains. • Align enterprise technology architecture with strategic growth and capital allocation objectives. • Provide structured program oversight across multiple concurrent initiatives. • Strengthen compliance and governance frameworks supporting regulated operations. • Collaborate with Finance and executive leadership to enhance transparency and performance visibility. • Mentor cross-functional teams to ensure disciplined execution and delivery excellence.

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions team is currently seeking an Associate Consultant in our Worcester, MA location. This is a full-time, exempt role. Position is eligible for a fully remote arrangement. POSITION OVERVIEW: Conducts technical evaluations and loss analysis of prospective or existing policyholders. Identifies and analyzes exposures and controls. Will deliver consultative or technical support to policyholders. Initially many of the insureds surveyed will be in the small commercial or lower hazard middle market space. IN THIS ROLE, YOU WILL: - Conduct field surveys on prospect and existing policyholders and writes reports for underwriting. - Perform loss analysis. - Create and follow up on essential recommendations. - Develop effective relationships with underwriting and agency partners that drives continual collaboration. - Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls. - Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment. Key Measures of Success: - Quality of work product - Productivity and timeliness - Partnership with underwriting and agency partners - Innovative ideas and implementation for quality and efficiency gains WHAT YOU NEED TO APPLY: - At least 1 year Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier or the completion of The Hanover trainee program. - B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks or assignments. - Results focused. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast-paced environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.