Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year. Essential Job Duties and Responsibilities: • Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met. • Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. • Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. • Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. • Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. • Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes. • Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. • Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment. • Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly. • Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth. Behavioral Competencies and Responsibilities: • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulates solution options clearly. • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. • Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. • Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. Qualifications: Required Experience: • Bachelor’s Degree or equivalent experience. • Minimum of 3 years of experience in project management. • Excellent oral and written communication skills (English language). • Analysis and problem-solving skills. • Time management and organizational skills. • People management skills. • Experience in project management fundamentals or as an acting Scrum Master. • Exposure to professional services agreements including the change management process. • Exposure to IT Managed Services, project management classes, and other IT certifications. • Demonstrated project risk analysis and mitigation skills. Preferred Experience: • Experience in the IT Professional Services industry. • Certifications: PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification. • Methodologies: Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP. Skills application modernization, project management, program management, financial management, CSAT, SOW management, Profit and Loss Top Skills Details application modernization,project management,program management,financial management,CSAT,SOW management,Profit and Loss Additional Skills & Qualifications Excellent Communication and Presentations skills. Experience Level Intermediate Level Job Type & LocationThis is a Permanent position based out of Baltimore, MD. Pay and BenefitsThe pay range for this position is $80000.00 - $120000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a newly created leadership role with an opportunity to help shape the future of the Assistant Underwriter function within Programs. The Manager will lead a team of 9-10 Assistant Underwriters who support Nationwide Program Managers in day-to-day underwriting support activities and operational execution in a unique delegated authority model that spans across multiple lines of business and products - Casualty, Property, Specialty, Professional and Workers Compensation. This role is expected to provide direct people leadership, including coaching, performance management, workload oversight, and team development, while also driving consistency across the function. A key part of the position will be establishing and enhancing standards of work, identifying opportunities to improve processes, and partnering with leaders to create a more scalable and effective operating model for Assistant Underwriting support. In addition to team leadership, this individual will take on project-based work focused on defining best practices, improving workflows, clarifying roles and responsibilities, and supporting operational excellence across the team. The ideal candidate will be comfortable leading through ambiguity, building structure in a new area, and balancing day-to-day team leadership with longer-term process and organizational improvement efforts. Strong communication skills will be essential in this role, including the ability to provide clear direction to the team, build effective relationships with underwriting partners and leadership, and communicate changes, expectations, and process improvements in a thoughtful and consistent way. This is an exciting opportunity for a leader who enjoys building, influencing, and creating clarity in a newly formed role. Position can be office-based or remote. #LI-AS1 #LI-remote Job Description Summary Do you excel at managing people, projects and workflow? If you are leader who can handle multiple processes and work with a team to ensure customer satisfaction and achieve business goals, we want to hear from you! The Insurance Services Manager leads a multi-function commercial and/or agribusiness division, including customer service and/or underwriting. The professional in this role is responsible for both the quality and quantity of risks underwritten and processed. You provide quality service and underwriting processes to agents and customers, while providing management and development, team building skills and training to associates. You have opportunities to develop and execute strategies to promote customer satisfaction, control expenses, and learn and share industry and enterprise best practices. In addition, the Director/AVP will need your expertise to assist with planning, budgeting and reporting. Job Description Key Responsibilities: - Leads all levels of service center associates; including direct supervision of services, direct sales and/or support. Oversees a multi-line or multi-product division in support of commercial lines and/or agribusiness projects. Oversees service levels to ensure a positive member experience. - Manages the servicing, policy analysis and underwriting in accordance with established guidelines and processes, state/regional objectives. May have personal approval level for risks and write-offs. - Supports target sales objectives, customer needs, and agent support and interaction. - Responsible for strengthening relationships with agents and customers. Assists in providing service support to underwriting, sales, claims or other service center operations. - Provides a high level of customer service to all customers. Handles the resolution of complex problems. Responds to issues from agents, policyholders, insurance department and other regulatory agencies. - Ensures appropriate staffing levels. Evaluates call forecasts and interval staffing adequacy and makes staffing adjustments as necessary. Assists in planning for changes in staffing and makes recommendations to commence new training classes. - Implements corporate initiatives and execution of state/region profitability programs. - Monitors and ensures compliance with department and center budget. - Is responsible for associate management including performance management, salary planning and administration, quality, training and development, workflow and organization planning, day-to-day management, hiring and placement, engagement, retention and disciplinary actions. - Facilitates and implements LEAN management system. - Collaborates, builds work products, and coaches others towards greater common goals that align to strategic goals. - Leads and participates in strategic projects to achieve desired business objectives; coordinate, and prioritize projects, including planning, communication, execution, and completion. Participates in special projects as assigned. May assist in leading support functions such as office services or systems. - Coaches supervisors to aide with developing maturity and skills progression. May perform other responsibilities as assigned. Reporting Relationships: Reports to service center Director /AVP; responsible for direct management of 4+ Supervisors and support associates, and indirect management of 60-80 associates. Typical Skills and Experiences: Education: Undergraduate studies in business management or related field. License/Certification/Designation: Prefer degree and/or technical insurance coursework such as AIC or CPCU. Experience: Prefer eight years related experience in commercial and/or agribusiness operations, product support including underwriting, customer service, direct sales and/or processing. Prior management experience required. Knowledge, Abilities and Skills: Detailed knowledge of commercial and/or agribusiness lines insurance products, state regulations, management techniques, direct sales, underwriting policies and procedures, and best practices. Ability to lead, coach and develop associates in all aspects of commercial lines product support. Ability to communicate effectively, both verbally and in written form for interaction with associates, staff management, agents and customers and center leadership. Ability to understand and execute LEAN concepts. Demonstrated decision making skills including the ability to recognize, analyze, and improve performance situations such as customer satisfaction, associate development, engagement, and change management. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Service center environment; must be willing and available to work non-standard hours (shifts, weekends, and holidays). Occasional travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 04/20/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Manager, Insurance Services - Commercial Lines : $87,000.00-$162,000.00 The expected starting salary range for Manager, Insurance Services - Commercial Lines : $87,000.00 - $131,000.00

Role Description The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on-the-job training to successfully manage an assigned LTD caseload. The Claim Manager is responsible for the development of strategic case plans informed by customer & key stakeholder interactions, leveraging Technical Coaches and Team Leaders where appropriate. As a key customer-facing role, the Claim Manager will communicate with customers, employers, and treating providers. The LTD Claim Manager will manage an assigned caseload of Long-Term Disability cases, including: - Management of claims with longer duration and evolving medical conditions. - Partnering with Team Leaders and Technical Coaches for guidance. - Conducting potentially complex monthly benefit calculations. - Evaluating customer eligibility and interacting with various stakeholders. What You'll Do - Proactively manage your block of claims by regularly talking with and knowing your customers. - Develop and document Strategic Case Plans that focus on the future direction of the claim. - Determine customer eligibility by reviewing contractual language and medical documentation. - Leverage claim dashboard to manage claim inventory. - Have probing conversations with customers and employers regarding return-to-work opportunities. - Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work. - Ask focused questions of internal and external resources to clarify inconsistencies. - Have detailed phone conversations with both customers and physicians to manage claims. - Execute on all client performance guarantees. - Respond to all communications within customer service protocols. - Make fair, accurate, timely, and quality claim decisions. - Adhere to standard timeframes for processing mail, tasks, and outliers. - Support and promote all integration initiatives. - Clearly articulate claim decisions both verbally and in written communications. - Understand Corporate Compliance, Policies and Procedures, and best practices. - Stay abreast of ongoing trainings associated with role and business unit objectives. Qualifications - High School Diploma or GED required, with 3 years minimum of professional experience or bachelor’s degree strongly preferred. - Experience in hospital administration, medical office management, financial services, and/or business operations is a plus. - Comfortable talking with customers and having thorough phone conversations. - Excellent organizational and time management skills. - Strong critical thinker. - Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. - Ability to focus and achieve production goals through high-quality work. - Proficiency with MS Office applications is required (Word, Outlook, Excel). - Strong written and verbal skills demonstrated in previous work experience. - Proven skills in positive and effective interaction with challenging customers. - Experience in effectively meeting/exceeding individual professional expectations and team goals. - Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset. - Comfortable giving and receiving feedback. - Flexible to change and highly cooperative. - Demonstrated analytical and math skills. Critical Capabilities - Critical Thinking - Trust and Transparency - Bias for Action - Leads with Agility - Customer Orientation Requirements - Salary range: $50,000-$71,500 - Overtime eligible: Nonexempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No Benefits - Full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. - Continuous refinement and addition of benefits based on employee feedback.

Role Description At Grainger, we are building systems to extend our market leadership for another 90 years. While lots of companies talk about "digital revolutions" or "delightful experiences", we're focusing on building solutions that matter. Our expertise comes from a profound understanding of our customer and their needs, and how our products and services create value for them. We appreciate dealing with complexity and scalability problems that few companies are privileged enough to enjoy. We are looking for Sr. Portfolio Managers to help guide and chart a course for Grainger's enterprise systems and application development so that Grainger continues to be the destination for "the ones that get it done". The Sr. Portfolio Manager assumes the overarching responsibility for supporting the IT leadership and organization in managing the entire lifecycle of IT investments and programs to achieve the enterprise goals. The Sr. Portfolio Manager manages complex projects to help Grainger provide the tools to improve the customer experience throughout the customer's journey across multiple digital channels. This work tends to intersect into many IT and business teams, so it requires orchestration and influence. The Sr. Portfolio Manager will be a main contact for all team member questions and issues around IT projects. The Sr. Portfolio Manager will understand the business functions, including goals and strategies, industry trends, strategic partner relationships, executives and decision makers, and competitive position in the marketplace. You Will: - Orchestrate portfolio management processes throughout the lifecycle, including demand management, resource management, execution, and financial management. - Understand the project ask, gather requirements and definitions, and dive into root cause of the problem being solved including processes and potential business improvements. - Ensure project delivery, including coordination of ceremonies and issue resolution. - Accomplish financial goals by getting approvals from business and IT partners through building a business case. - Work with global, senior level leaders to help translate business strategies into technical project execution. - Interpret our challenges and recommend best practices to improve products, processes, or services. - Lead others to identify creative solutions. - Capture and voice the IT Portfolio Roadmap. - Provide consolidated list of requirements to engineering teams. - Describe value of the project via creation of a financial business case or other mediums. - Contribute towards achievement of customer, operational, project or service goals. Qualifications - Bachelor's Degree BA/BS in Computer Science or similar subject or equivalent experience required. - 7+ years in IT product or portfolio management or project management required. - Experience managing large IT bodies of work from ideation through delivery. - Experience operating in an agile/scrum context. - Solid ability to translate technical verbiage into easily understandable language for non-technical audiences. - Ability to communicate difficult concepts and encourage others to adopt a different point of view. - Oversee dependencies across the programs within the portfolio; identify and reduce risks or promote the escalation of such. Requirements - This position is not eligible for any form of sponsorship now or in the future. - Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. - Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position. Benefits - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment. - 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.