Role Description The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on-the-job training to successfully manage an assigned LTD caseload. The Claim Manager is responsible for the development of strategic case plans informed by customer & key stakeholder interactions, leveraging Technical Coaches and Team Leaders where appropriate. As a key customer-facing role, the Claim Manager will communicate with customers, employers, and treating providers. The LTD Claim Manager will manage an assigned caseload of Long-Term Disability cases, including: - Management of claims with longer duration and evolving medical conditions. - Partnering with Team Leaders and Technical Coaches for guidance. - Conducting potentially complex monthly benefit calculations. - Evaluating customer eligibility and interacting with various stakeholders. What You'll Do - Proactively manage your block of claims by regularly talking with and knowing your customers. - Develop and document Strategic Case Plans that focus on the future direction of the claim. - Determine customer eligibility by reviewing contractual language and medical documentation. - Leverage claim dashboard to manage claim inventory. - Have probing conversations with customers and employers regarding return-to-work opportunities. - Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work. - Ask focused questions of internal and external resources to clarify inconsistencies. - Have detailed phone conversations with both customers and physicians to manage claims. - Execute on all client performance guarantees. - Respond to all communications within customer service protocols. - Make fair, accurate, timely, and quality claim decisions. - Adhere to standard timeframes for processing mail, tasks, and outliers. - Support and promote all integration initiatives. - Clearly articulate claim decisions both verbally and in written communications. - Understand Corporate Compliance, Policies and Procedures, and best practices. - Stay abreast of ongoing trainings associated with role and business unit objectives. Qualifications - High School Diploma or GED required, with 3 years minimum of professional experience or bachelor’s degree strongly preferred. - Experience in hospital administration, medical office management, financial services, and/or business operations is a plus. - Comfortable talking with customers and having thorough phone conversations. - Excellent organizational and time management skills. - Strong critical thinker. - Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously. - Ability to focus and achieve production goals through high-quality work. - Proficiency with MS Office applications is required (Word, Outlook, Excel). - Strong written and verbal skills demonstrated in previous work experience. - Proven skills in positive and effective interaction with challenging customers. - Experience in effectively meeting/exceeding individual professional expectations and team goals. - Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset. - Comfortable giving and receiving feedback. - Flexible to change and highly cooperative. - Demonstrated analytical and math skills. Critical Capabilities - Critical Thinking - Trust and Transparency - Bias for Action - Leads with Agility - Customer Orientation Requirements - Salary range: $50,000-$71,500 - Overtime eligible: Nonexempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No Benefits - Full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs. - Continuous refinement and addition of benefits based on employee feedback.

Role Description At Grainger, we are building systems to extend our market leadership for another 90 years. While lots of companies talk about "digital revolutions" or "delightful experiences", we're focusing on building solutions that matter. Our expertise comes from a profound understanding of our customer and their needs, and how our products and services create value for them. We appreciate dealing with complexity and scalability problems that few companies are privileged enough to enjoy. We are looking for Sr. Portfolio Managers to help guide and chart a course for Grainger's enterprise systems and application development so that Grainger continues to be the destination for "the ones that get it done". The Sr. Portfolio Manager assumes the overarching responsibility for supporting the IT leadership and organization in managing the entire lifecycle of IT investments and programs to achieve the enterprise goals. The Sr. Portfolio Manager manages complex projects to help Grainger provide the tools to improve the customer experience throughout the customer's journey across multiple digital channels. This work tends to intersect into many IT and business teams, so it requires orchestration and influence. The Sr. Portfolio Manager will be a main contact for all team member questions and issues around IT projects. The Sr. Portfolio Manager will understand the business functions, including goals and strategies, industry trends, strategic partner relationships, executives and decision makers, and competitive position in the marketplace. You Will: - Orchestrate portfolio management processes throughout the lifecycle, including demand management, resource management, execution, and financial management. - Understand the project ask, gather requirements and definitions, and dive into root cause of the problem being solved including processes and potential business improvements. - Ensure project delivery, including coordination of ceremonies and issue resolution. - Accomplish financial goals by getting approvals from business and IT partners through building a business case. - Work with global, senior level leaders to help translate business strategies into technical project execution. - Interpret our challenges and recommend best practices to improve products, processes, or services. - Lead others to identify creative solutions. - Capture and voice the IT Portfolio Roadmap. - Provide consolidated list of requirements to engineering teams. - Describe value of the project via creation of a financial business case or other mediums. - Contribute towards achievement of customer, operational, project or service goals. Qualifications - Bachelor's Degree BA/BS in Computer Science or similar subject or equivalent experience required. - 7+ years in IT product or portfolio management or project management required. - Experience managing large IT bodies of work from ideation through delivery. - Experience operating in an agile/scrum context. - Solid ability to translate technical verbiage into easily understandable language for non-technical audiences. - Ability to communicate difficult concepts and encourage others to adopt a different point of view. - Oversee dependencies across the programs within the portfolio; identify and reduce risks or promote the escalation of such. Requirements - This position is not eligible for any form of sponsorship now or in the future. - Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. - Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position. Benefits - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment. - 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Title: Experience Manager Location: United States Social Work & Experience Description MedVet is the largest network of emergency and specialty hospitals owned and led by veterinarians. This distinction means we place the needs of our team first and have unique insight into the challenges our caregivers face and what’s needed to provide the best specialty and emergency medicine every time, every day, to everyone. The Experience Manager is responsible for ongoing assessment, refinement, and implementation of educational and analytic plans in support of the MedVet Experience strategy. Learning strategy tasks include ongoing general and role-specific learning needs assessments, content development, and learning experience delivery whose methods can range from virtual to in-person to on-demand based on hospital needs. The Experience manager serves as an admin for MedVet’s learning management system and maintains all pertinent attendance records and reporting. The Experience Manager also oversees the Experience analytic strategy. Conducts needs assessments, survey design, administration, and reporting processes, monitoring results, and conducting additional quality checks and analysis as needed to focus/support improvement efforts. The Experience Manager collaborates with Marketing and the Data team to incorporate Client Experience data into MedVet dashboards and cross-functional reporting. The Experience Manager is an internal expert resource for MedVet people managers and can assist with orientation to the survey process, reporting, and results interpretation. The Experience Manager will be an Experience expert and will partner with hospital and regional dyads to support implementation of the MedVet Experience strategy. This position requires up to 50% outreach (virtual and travel) to MedVet hospitals to build strong, committed, working relationships with Dyads and to deliver exceptional learning experiences. This position requires ongoing dedication to improving the Referral Partner, Client and Patient experience, enthusiasm for teaching and developing others, and a focus on accurate, data-driven practice to ensure the work we are doing is having a measurable impact. Responsibilities include, but are not limited to: Experience Analytics and Reporting - Cultivates positive working relationships with MedVet people managers to gain an understanding of current analytic understanding, needs, and preferences. Anticipates need for more intensive support. - Trains new MedVet leaders and team members on Experience survey tools, process, and reporting. Ensures appropriate set-up and access to data and resources. - Quality-checks Experience survey response rates and statistics; proactively identifies and resolves complex and escalated issues. - Analyzes Experience data; formulates, creates, prepares, and distributes monthly/quarterly/annual reports as per MedVet strategy. - Ensures quality, integrity, and accuracy of all MedVet Experience reporting. - Conducts additional Experience data analysis in support of MedVet initiatives as requested/approved. - Supports updates or expansion of MedVet Experience survey tools and processes. - Collaborates cross-functionally with Finance, Operations, Marketing, and Medical/Clinical teams on projects involving integrated reporting and analytics. MedVet Experience Curriculum Delivery - Collaborates with Vice President Experience and MedVet subject matter experts on identification, creation, and customization of MedVet Experience learning modules and related resources. - Creates, monitors, and maintains master schedule of MedVet Experience learning offerings – overall and hospital-specific. - Delivers / Leads MedVet Experience learning training sessions as per Experience strategy. - Provides feedback to appropriate MedVet leadership on learner response and performance in Experience educational sessions. - Evaluates learner feedback and provides improvement recommendations to Vice President Experience for implementation of learning content and delivery. - Maintains learning session records; provides detailed reporting to hospital Dyads and others as needed. Actively leverages Learning Management System or other MedVet supports and resources as available. Cross-Functional Collaboration - Builds collaborative working relationship with MedVet colleagues similarly engaged in analytics and/or curriculum delivery, e.g., Human Resources, Organizational Development, Medical Services, Clinical Services, etc. - Ensures that Experience learning content is aligned with broader MedVet learning strategy and concurrent initiatives. Education: Bachelor of Science in health-related field, communications or marketing. Knowledge, Skills, and Abilities Our ideal candidate has a minimum of 5 years of healthcare experience in patient-centered care, consulting, and/or survey and data analytics. In addition, this position requires: - Proficiency in a survey platform, such as Qualtrics or comparable. - Executive presence and comfort level in working with hospital leadership - Content development experience - Demonstrated ability to connect with learners, facilitate learning sessions, and to consistently deliver an impactful learning experience. - Critical thinking skills - Attention to detail - Excellent verbal and written skills - Demonstrated experience in building positive working relationships - Demonstrated ability to multi-task and operate effectively in a fast-paced environment - Exposure to a CRM system, Salesforce preferred but not required - Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint - Travel requirement: 50% MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, and 401K. Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters. The posted range for this position is $79,000-$110,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc

Conduct assessments, develop care plans, ensure support systems are in place, and advocate for additional services while maintaining compliance with regulations and documentation standards to enhance patient care and outcomes.