AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Phoenix Training Unit Manager Division of Member and Provider Services (DMPS) Job Location: Address: 150 N. 18th Avenue Phoenix, AZ 85007 This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Posting Details: Salary: $58,495 FLSA Status: Exempt Grade: 22 Closing Date: April 13, 2026 Open to AHCCCS Employees Only Job Summary: This position supervises and manages a staff of medical eligibility specialist, financial eligibility specialist, and supervisors who are responsible for determining the eligibility of potential and continuing members who work with the administration of the Arizona Long Term Care (ALTCS), Medicare Savings Programs (MSP) and Medical Assistance - Specialty Programs (MA-SP). Position monitors reports; timely actions; oversees case completion; monitors and evaluates job performance; consults with management and supervisory staff to provide technical assistance; and assists the Regional Manager with office functions. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Major duties and responsibilities include but are not limited to: • Ensuring that uniform interpretations and application of State and Federal laws, agency policies and rules and regulations governing ALTCS, MSP and MA-SP programs and other related program activities are maintained. Resolving escalated issues and making referrals as appropriate. • Monitoring the timeliness of eligibility determinations. Updating and utilizing reports to ensure determinations are made within 45 days. Following up with staff on cases approaching or exceeding the due date. Being proactive by ensuring timely determinations are made. • Monitoring the quality of eligibility determinations. Completing pre-disposition QA reviews as needed. Following up with staff on QA findings. Developing corrective action plans in response to QA findings and being proactive by ensuring consistent quality determinations are made. • Manage and develop financial and medical staff and supervisors. Conducting regular unit meetings to ensure information is given to staff in a timely manner; attending staff meetings. Holding weekly meetings to review pending reports. Meeting no less than monthly with direct reports for performance conferences. • Champion AMS in Eligibility Operations and provide guidance, insight and support to the lag and lead goals at the administrative and operational levels. Mentor supervisors to develop an operationally efficient and highly performing engaged workforce. Creating and maintaining an atmosphere in support of division/ agency vision and culture resulting in high morale and employee involvement. • Works with office logistics along with ordering and assigning computers, phone and other technology for employees. • Participating in problem solving and/or planning work groups. Conducting orientation and on the job training for staff. Knowledge, Skills & Abilities (KSAs): Knowledge: • ALTCS Medical and Financial eligibility and MSP and MA-SP Federal and State rules, regulations, policies and procedures • AHCCCS philosophy, goals and objectives • Tasks and functions performed by ALTCS and MA-SP supervisors, financial and medical eligibility staff • Quality Assurance (QA) process and how findings relate to the specific functions performed by staff • Systems: Health-e-Arizona Plus, AHCCCS Prepaid Medical Management Information System (PMMIS), Docuwear and Rightfax • Cause and effect relationship between problems and solutions • Functions of other divisions and administrations and how their work affects the operations of MSP, MA-SP and ALTCS • Personnel rules, policies and procedures • Leadership styles and practices • Call center operations • Arizona Management System (AMS) Skills: • Establishing and maintaining effective working relationships with professional subordinates while evaluating their work and recommending changes • Communicating effectively verbally and in writing with staff members of varied backgrounds and at different skill and experience levels • Strong interpersonal skills to effectively manage staff and interact with program contractors, health plans and AHCCCS members • Organizational skills for prioritizing, scheduling, coordinating and implementing workload • Strong management and leadership • Data collection, and analyzing information and processes • Interviewing techniques, both financial and medical Abilities: • Interpret, analyze and apply current laws, rules, regulations and policies • Direct subordinates and determine work assignments • Communicate effectively, both orally and in writing • Type and use a personal computer/laptop and other computer programs • Travel and stay overnight as needed • Handle facility and systems issues Selective Preference(s): Arizona Driver's License Minimum: Two years of supervisory level experience or three years of professional experience related to health programs appropriate to the assignment including program planning and administration may substitute for the experience supervision; a Master's degree in a field appropriate to the assignment may substitute for one year of the required technical experience. Preferred: Two years of supervisory level experience performing eligibility (Financial) work or two years’ experience performing medical eligibility work (PAS Assessor). Experience related to health programs in Aging, Developmental/Physical Disabilities or Mental Health, which include program planning or administration. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspension or revocations and less than 8 points on your license. If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required prior to driving for State Business. Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

AO Globe Life is hiring motivated, service-oriented professionals to join our growing remote team. This opportunity is ideal for individuals who want to build a long-term career in a structured, supportive environment while making a meaningful impact on the families we serve. With comprehensive training, pre-qualified client consultations, and a fully remote setup, you’ll be positioned to focus on professional growth and delivering strong client experiences from day one. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling that supports work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Weekly direct deposit Monthly and quarterly performance bonuses Union representation through OPEIU Local 277 Leadership development and advancement opportunities Recognition programs and performance-based incentives A stable organization with a 70+ year legacy of service What You’ll Do Connect with individuals who have requested information about benefit programs Understand client needs and provide clear, personalized guidance Explain available coverage options in a professional, easy-to-understand manner Support clients through the enrollment process and provide follow-up communication Assist existing clients with updates, reviews, and general support Maintain accurate digital records and ensure compliance standards Participate in training sessions, mentorship programs, and team collaboration Who Thrives in This Role Strong communicators who enjoy working with people Self-motivated professionals comfortable working independently Organized individuals who can manage schedules and tasks effectively Candidates confident using Zoom and digital platforms Individuals open to coaching, mentorship, and continuous development Customer service or client-facing experience is helpful but not required Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam Must be physically located within the United States Eligible to obtain a Life Insurance License (licensing support provided) About AO Globe Life For more than 70 years, AO Globe Life has served working families, veterans, and union members by providing supplemental benefits that support long-term financial security. Our organization is built on integrity, service, and strong relationships—both with our clients and our team. Apply today to begin building a flexible, purpose-driven career with long-term growth potential.

AO Globe Life is hiring veterans, prior service members, and military spouses who are ready to step into a leadership-focused remote career. In this role, you’ll connect with individuals who have requested information about available benefits while also supporting team development, mentorship, and performance. Your leadership, discipline, and ability to execute translate directly into success here. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Support clients through onboarding and ongoing communication - Maintain simple digital records and follow-ups - Deliver a professional, client-first experience - Mentor and support team members as you grow - Participate in training, leadership development, and team meetings Why Veterans Apply - 100% remote — work from anywhere in the U.S. - Flexible scheduling with autonomy - Mission-driven work that continues your service mindset - Clients have already requested to be contacted - Strong team culture built on accountability and leadership - Clear path into leadership and management roles - Ongoing training and professional development What You’ll Need - Must be authorized to work in the United States - Veteran, prior service, or military spouse background preferred - Strong leadership and communication skills - Comfortable working independently in a remote environment - Laptop or computer with camera + reliable internet About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is designed for individuals with backgrounds in leadership, management, or operations who thrive on coaching others, driving performance, and building strong, accountable team cultures. As part of our leadership team, you will play a key role in developing talent, supporting team performance, and contributing to long-term organizational growth within a structured system built for scalability and success. What You’ll Do - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options with clarity and professionalism - Support clients through the enrollment process and provide follow-up assistance - Maintain accurate digital records and ensure compliance with documentation standards - Recruit, mentor, and develop a team of motivated professionals - Support onboarding and ongoing development of team members - Set clear performance expectations and help team members track measurable progress - Provide coaching, mentorship, and constructive feedback - Analyze team performance metrics and identify opportunities for improvement - Lead team meetings, development sessions, and strategy discussions - Foster a culture of accountability, collaboration, and continuous growth What You’ll Gain - 100% remote leadership opportunity — work from anywhere in the United States - Flexible schedule with autonomy over your team and responsibilities - Ongoing leadership mentorship and development resources - Weekly pay via direct deposit - Performance-based bonuses and recognition programs - Equity opportunities for qualifying leaders - Incentive travel opportunities - Clear advancement pathways into senior leadership roles - A collaborative leadership network focused on growth and support Ideal Candidate Profile This opportunity is well suited for professionals who: - Have experience in leadership, management, or team development - Are confident communicators who lead with clarity and accountability - Enjoy coaching and developing others - Are strategic thinkers who can analyze performance and guide improvement - Are self-motivated and comfortable managing responsibilities in a remote environment Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Why Leaders Choose AO AO Globe Life provides leaders with structured systems, mentorship, and resources designed to support long-term success. Our organization emphasizes leadership development, collaboration, and recognition—creating an environment where professionals can grow their careers while building and leading successful teams. About AO Globe Life For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. With a remote-first workforce and a culture built on mentorship, service, and professional development, we continue to offer meaningful career opportunities for professionals who want to lead, grow, and make a lasting impact. Apply Today If you are ready to take the next step in your leadership career within a flexible, remote environment, we encourage you to apply and learn more about joining our team.