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Technical Customer Support with a difference
Operation Manager - Microsoft M365
Location
India
Posted
105 days ago
Salary
0
Seniority
Lead
Job Description
Operation Manager - Microsoft M365
Gigmo Solutions
About Gigmo Solutions Pvt. Ltd. Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. Website: https://Gigmos.com LinkedIn: https://www.linkedin.com/company/14543064 Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download Please note that candidates must be having minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365) Role and Responsibilities: You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation. - Creating strategies with senior management and develop policies that will correlate with the organization goal. - implementing effective processes and standards. - Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. - You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures - You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change - You will be responsible for providing guidance to our in-house Management Trainee - Should keep a close track of the NSAT Scores and the productivity of the team members - You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. - Responsible for management of critical and complex changes wherever applicable - Initiate and drive continuous service improvement plans. - Identification and communication of potential risks and dependencies in timely manner to stake holders - Responsible for Performance management, career development and retention of the team members - Should have an innovative and transformational mindset to identify opportunities to optimize processes Qualifications and Experience - Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365) - Concierge LOB is preferred. - Work Location- Work from Home - Shift Timings - Rotational
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Job Title: Regional Business Development Manager Experience: 10–15 Years Employment Type: Full-Time,Permanent Location:Assigned Territory (Region Specific) Industry: Education / EdTech Department: Sales & Marketing Reporting To: Business Head / National Sales Head Company Overview India Market Entry (IME) – www.indiamarketentry.com Company Overview :India Market Entry (IME) is a boutique consulting firm specializing in assisting global education stakeholders to navigate India’s vibrant education sector. IME’s core competency is strategic business development. Vision: We strive to make global education accessible in India. Mission: To assist our clients with ROI-driven India market entry strategy and expansion solutions. Through the proprietary 4ME Framework™ (Strategy Development → Marketing Asset Development → Sales Discovery → Scale), IME represents a portfolio of 30+ global education brands—spanning EdTech, publishing, STEM, early years, and teacher development—and facilitates their establishment, scaling, and sustained presence in India. IME operates a dual-sided marketplace backed by a network of 83,000+ educational institutions, 100,000+ edupreneurs, and 11,000+ large corporates. The organization serves clients from the UK, US, Europe, Australia, and the Middle East through a fully remote team based across India. Service Lines: 360° Business Development Solutions, Strategic Partner Search, International University Services, and Knotral Trainings (trainer-led live events for educators and resellers). 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Field Nurse Case Manager - Dallas, TX
GallagherWorking to protect what matters most throughout the world.
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Overview Provides medical management to workers compensation injured employees, performing case management through telephonic and in-person contact with injured workers and medical providers. Coordinates with employers and claims professionals to manage medical care in order to return injured employee to work. This position will cover the Dallas territory with a travel radius of up to 2 hours. How you'll make an impact Key Responsibilities: - Coordinating medical evaluation and treatment - Meeting with physician and injured worker to collaborate on treatment plan and to discuss goals for return to work - Keeping employer and referral source updated regarding medical treatment and work status - Coordinating ancillary services, e.g. home health, durable medical equipment, and physical therapy. 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About You Required - Nursing or medical degree from an accredited institution with an active Registered Nursing license or medical license within the state of practice or states in which case management is performed. - 2-4 years of work experience. - Responsible for completing required and applicable training, in order to maintain proficiency and licensing requirements. - Able to travel to appointments within approximately a 2 hour radius. - Intermediate to advanced computer skills; Microsoft Office, Outlook, etc. Desired: - Bachelor's degree preferred. - Worker's Compensation experience is preferred. - Certification in related field preferred. - 1-3 years of clinical experience preferred. Work Traits: - Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice. - Advanced written and oral communication skills, along with organizational and leadership skills. - Self-directed and proactively manage assigned case files. - Demonstrates strong time management skills. #GBTopJob #LI-HL1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.




