What it's all about Your Role: As a Customer Support Specialist, you will be a key player in delivering top-tier support across email and social media channels. Your communication skills will help us connect authentically with customers, resolve issues efficiently, and maintain a positive brand presence across our platforms. You’ll be the voice of the brand-empathetic, knowledgeable, and responsive. What You’ll Be Doing: - Respond to customer inquiries via email - Monitor and engage with our community on social media platforms using Sprinklr - Deliver timely, empathetic, and professional support to resolve customer concerns - Escalate complex cases to the appropriate internal teams when needed - Uphold our brand voice and community guidelines in all public interactions - Contribute to a positive customer experience that reinforces trust and satisfaction What You’ll Need: - Fluent in English, with excellent written communication - 1–2+ years of experience in customer support or community management - A strong customer-first mindset and problem-solving skills - Experience with Zendesk or similar customer service platforms - Familiarity with Sprinklr or other community/social media management tools Nice If You Have: - Proficiency in additional languages such as Spanish, Italian, French, German, or Portuguese What You Can Expect On Board: - Remote work flexibility - Inclusive, team-oriented culture - Annual company summer getaway + team meetups across the EU - Opportunity to make a direct impact on customer satisfaction and brand perception - Exposure to tools and practices at the intersection of customer service and social engagement If you’re passionate about delivering outstanding customer experiences and engaging with online communities, we’d love to hear from you. Our mission is to build lasting relationships through service that’s empathetic, helpful, and always on-brand. Apply now and help shape how we support and connect with our global community. Please submit your CV in English.

Support the planning and execution of events, manage technical aspects during live sessions, coordinate speaker logistics, and compile post-event analytics to enhance engagement and improve future initiatives.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleReporting to the VP, Learning and Content Strategy, the Instructional Specialist, Multilingual Learning provides pedagogical leadership for the development of BrainPOP content for multilingual learners. The specialist will ensure all content is research-based, culturally responsive, and effectively scaffolded for MLs across K-8 settings. In collaboration with Product Marketing, they will also play a key role in articulating and supporting the instructional design in white papers, collateral, and positioning materials. This role will be based in NY, NY at the BrainPOP HQ, or remote in the US (Eastern time zone strongly preferred). Occasional travel may be required. In This Role You WillInstructional Design - Lead the design and implementation of instructional frameworks that support English language acquisition across K-8 grade bands. - Develop model activities with research-based scaffolding (e.g., graphic organizers, sentence frames, and leveled vocabulary) to ensure all students can access complex, high-interest topics. - Partner with product and engineering teams to ensure our digital interface and user experience (UX) align with the needs of emerging bilingual students. Standards Advocacy & Alignment - Act as the internal authority on national and state-specific English Language Development (ELD) standards, ensuring our roadmap reflects current educational requirements. - Lead the creation and maintenance of detailed alignment documentation to help districts see exactly how BrainPOP supports their ML populations. Internal Coaching & Quality Assurance - Develop rubrics and quality checklists to guide internal content creators and AI models in building ML-first content. - Facilitate workshops and brown bag sessions for internal BrainPOP teams to share emerging research, such as the Science of Reading for MLs or translanguaging strategies. - Review and provide pedagogical feedback on high-priority content to ensure it meets our standards for cultural responsiveness and linguistic accessibility. Market & Research Leadership - Stay at the forefront of ML education trends by attending conferences, reviewing academic literature, and gathering feedback from educators in the field. - Use these insights to propose new features or content solutions that specifically solve pain points for ML teachers and students. You Are - Learning and Solution-Oriented: Ability to bridge research-based practices with practical, actionable classroom applications. - Structured Communicator: A clear and concise communicator who can translate complex pedagogical standards into simple guidelines for content creators. - Detail-Oriented & Analytical: Able to conduct meticulous research validation and standards crosswalking to ensure product credibility. - Collaborative Advocate: Team-oriented with a passion for advocating for the academic achievement and social-emotional well-being of MLs. On Your Resume - Education: Master’s degree in TESOL, multilingual education, or a related field preferred. - Instructional Design: 5+ years of experience in instructional design and curriculum development for multilingual learners on a technology-based product strongly preferred. - Standards Knowledge: Deep understanding of WIDA framework and standards, as well as state-specific ELD standards (CA, TX, AZ). - Technical Proficiency: Basic proficiency with Google Workspace. Experience using digital authoring tools to build educational activities preferred. - Project Management: Ability to balance competing priorities and manage multiple work streams under deadlines. Excellent verbal and written communication skills. LocationThe BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $100,000—$120,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

Role Description En GEA PERÚ (Grupo Especializado de Asistencia) estamos en búsqueda de ASESORES DE RETENCIÓN para brindar atención y/o fidelizar, retener y resolver los reclamos o solicitudes de los clientes que cuenten con servicio hogar por llamada o whatsapp con actitud, compromiso y ganas de crecer para unirse a nuestro equipo 100% remoto. Si tienes habilidades comunicativas, habilidad comercial y deseas estabilidad laboral, ¡esta oportunidad es para ti! - Horario laboral: 7:00 a.m. a 4:00 p.m / 8:00 a.m. a 5:00 p.m (ROTATIVO) - Descanso ROTATIVO entre JUEVES y DOMINGO. Qualifications - Tener laptop o PC propia para trabajar remoto - Contar con internet cableado mínimo 50 MBPS Benefits - Básico fijo: S/ 1200 - Bono de productividad hasta S/400 - Bono de Bienvenida: S/100 - Bono de Permanencia: S/210 - Bono de Asistencia Perfecta: S/200 - Pago de capacitación: S/120 - Capacitación remunerada: Duración de 6 días (Día 0 + 5 días virtuales) - Horario de capacitación: Lunes a sábado de 9:00 a.m. a 5:00 p.m. Company Description - Línea de carrera - Buen clima laboral - Pagos puntuales - Equipo que valora tu esfuerzo