• Lead the end-to-end implementation of SaaS platforms for cross-functional teams • Bring structured methodology to vendor coordination and stakeholder alignment • Ensure platform launches on time, within scope, and with measurable adoption • Coordinate with the Highspot account team on technical setup and permissions • Manage the implementation project plan with milestones and dependencies • Develop and execute UAT plans to validate workflows • Identify and train division-level Highspot champions

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com   Job Description Within our Public Safety division, we provide mission‑critical systems to Emergency Services across the UK, leveraging our extensive System Integration experience and cutting‑edge technologies to deliver innovative, high‑value solutions that truly make a difference. We are now seeking an experienced, client‑facing Project Manager to lead the delivery of large-scale Control Room software implementations for our emergency services customers. Role Overview As a Project Manager within NEC Public Safety, you will be responsible for the end‑to‑end delivery of complex software implementation projects—from contract signature through go-live and into service transition. You will ensure projects are delivered on time, within budget, and to the required quality standards, while managing milestones, risks, resources, and stakeholder expectations. This is a highly visible and customer‑facing position, requiring strong leadership, excellent communication skills, and the ability to coordinate cross-functional teams across both NEC and external partners. Key Responsibilities - Lead the delivery of Public Safety software implementation projects from contract award through to go-live and service handover. - Plan, track, and manage project schedules, milestones, risks, issues, and dependencies. - Coordinate and manage resources from internal teams, external partners, and customer stakeholders to ensure smooth project progression. - Build strong relationships with customer organisations (including emergency services forces) and act as the primary NEC representative in all customer meetings. - Manage escalations effectively, ensuring issues are addressed promptly and communicated appropriately. - Chair and attend internal governance boards, providing accurate reporting to senior stakeholders. - Ensure project delivery remains within the agreed NEC budget, maintaining strong commercial awareness throughout. - Oversee third‑party contractors and ensure alignment with project objectives and quality expectations. - Maintain a high standard of professionalism and be an excellent ambassador for NEC. Please note: The ability to undergo SC (Security Check) clearance is essential for this role. Could you please include a covering letter with your application outlining how your experience aligns with the requirements of this role, and explaining what interests you about joining NECSWS Qualifications Required Experience & Skills - Proven track record as a Project Manager delivering significant, large‑scale software implementations. - Strong understanding of project and programme management principles, tools, and methodologies. - Excellent organisational skills with the ability to prioritise workloads effectively and work calmly under pressure. - Confident user of MS Office and project management software. - Strong leadership, stakeholder management, and communication skills, with the ability to engage credibly at all levels. - Analytical thinker with strong problem‑solving abilities. - Highly numerate, methodical, and commercially aware, with the ability to understand and report on project budgets. - Demonstrated ability to self‑manage, take ownership, and maintain productivity in demanding environments. - Professional, approachable, and committed to delivering a positive customer experience. - Willingness to work extended hours when required to support project success. Qualifications - Degree or equivalent experience - PRINCE2 Practitioner or similar project management qualification Additional Information Employees of NECSWS are entitled to the following Company funded benefits: - Single Private Medical Cover (with the option to select family cover at an additional cost) - 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days - 4 x basic salary life assurance cover - A Group Pension Plan with fantastic employer contributions - A selection of tax efficient flexible benefits to suit your individual needs - The role offers a competitive salary. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NECSWS is an equal opportunities employer, welcoming applications from all communities.

At Front Row, we partner with leading brands to accelerate their ecommerce growth. Leveraging our capabilities and proprietary technology, we design, market, distribute, and scale brands globally. We cultivate deep expertise across every discipline, sharing knowledge and data to drive efficiency and performance. Our mission: to expand each brand’s market share and heart share — because every transaction has the potential to be transformational. Role Overview: A fractional project manager at this level leads the end-to-end implementation, UAT, pilot group and rollout of SaaS platforms for cross-functional teams. They bring structured methodology to vendor coordination, stakeholder alignment, change management, and user adoption, ensuring the platform launches on time, within scope, and with measurable adoption across all target teams. This role is scoped specifically around the implementation and global rollout of Highspot as Front Row Group’s content management and sales enablement platform, serving Marketplace Partnerships (MP), DMS US, and DMS EU go-to-market teams. Scope of Engagement Phase 1 - Lead platform configuration including workspace architecture, permissions, content taxonomy, and integrations (CRM, HRIS, email, analytics) - Define content governance framework: naming conventions, tagging structure, content lifecycle rules, and ownership by division - Coordinate with Highspot account team on technical setup, individual and group level permissions, and API configuration - Build and manage the implementation project plan with milestones, dependencies, and stakeholder checkpoints - Develop and execute UAT plan across MP, DMS US, and DMS EU teams to validate workflows before launch - Identify and train division-level Highspot champions to support adoption within their teams - Create user documentation, quick-start guides, and training materials tailored to each GTM team’s workflow Phase 1B - Launch a 3-week pilot with a cross-functional group of users from MP, DMS US, and DMS EU to validate platform configuration, workflows, and content structure in a live environment - Collect structured feedback from pilot participants on usability, content findability, and workflow fit to inform final adjustments before full rollout - Use pilot results to refine training materials, identify division-specific needs, and build internal advocacy ahead of the broader launch Phase 2 - Execute phased rollout across MP, DMS US, and DMS EU with division-specific onboarding sessions - Monitor adoption metrics (logins, content usage, pitch activity) and flag adoption gaps early - Run office hours, refresher sessions, and feedback loops during the first 15 days post-launch - Partner with Revenue Enablement to connect Highspot workflows to existing sales processes and training - Deliver a post-launch readout with adoption data, recommendations for optimization, and transition plan to internal ownership Other Responsibilities - Own the full implementation project plan from kickoff through post-launch stabilization - Serve as the primary liaison between Front Row and Highspot’s implementation team - Facilitate stakeholder alignment across Revenue Enablement, Sales, Marketing, and IT/Ops - Design and manage UAT cycles, defect tracking, and go/no-go decision gates - Build change management and communication plans to drive awareness and readiness - Develop and deliver role-specific training for end users across all three GTM divisions - Track and report on implementation milestones, risks, and adoption KPIs to leadership - Document all processes, configurations, and admin workflows for long-term internal ownership Rate: $55 - $90 per hour Working model: 15 hours per week

Role Description We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes. - Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). - Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms. - Develop detailed project plans aligned with the SOW. - Lead multiple projects concurrently. - Track action items and enforce accountability across stakeholders. - Identify and mitigate risks early. - Report on Project Financials, including revenue forecasting and recognition. - Lead post-project evaluations. - Communicate clearly and regularly with all stakeholders. - Foster a culture of collaboration and excellence. Qualifications - University/Bachelor’s degree, with PMP Certification - Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment. - Proven track record managing multiple projects. - Comfortable working with technical teams. - Experience serving as the primary client contact. - Skilled in developing and maintaining detailed project plans. - Proactive in managing risks and escalations. - Highly organized and detail oriented. - Proficient in MS Project, Jira, Asana, or Smartsheet. - Must be authorized to work in the US or Canada. Requirements - This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. - This organization reserves the right to revise or change job duties as the need arises. - This job description does not constitute a written or implied contract of employment. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. - Known as an innovation powerhouse that excels in AI, cloud and digital. - Consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. - NICE is proud to be an equal opportunity employer.