Role Description The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts, using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies. Key Responsibilities - Debt Collection: - Manage and directly handle debt recovery efforts for overdue accounts. - Develop and implement tailored debt resolution strategies based on customer circumstances. - Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery. - Customer Relationship Management: - Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy. - Address complex or escalated customer accounts, working toward effective and amicable resolutions. - Resolve disputes and complaints while upholding a positive image for the company. - Compliance and Regulation: - Ensure adherence to all relevant debt collection laws, regulations, and company policies. - Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process. - Performance Monitoring and Reporting: - Track personal performance metrics, including recovery rates and customer engagement. - Prepare and present reports on recovery activities, outlining key results and areas for improvement. - Regularly assess and adjust collection strategies to meet company recovery goals. - Operational Efficiency: - Continuously seek ways to streamline debt collection processes for improved productivity. - Utilize collection software and tools to track progress and maintain accurate records. - Collaboration and Stakeholder Management: - Work with internal teams to coordinate and support the overall debt recovery process. - Collaborate with external agencies or partners as needed to facilitate collections. Qualifications - Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution. - Experience in GCC based debt collection agencies. - In-depth knowledge of debt collection laws, regulations, and best practices. - Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes. - Proficiency in debt collection software and tools. - Excellent organizational skills and the ability to prioritize tasks effectively. - Ability to handle high-pressure situations and manage customer concerns professionally. Preferred Qualifications - Certification in debt collection or related field. - Fluency in Arabic and English.

Role Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This recruitment is only available to current DOL employees. At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government. Our Contracts and Procurement unit is recruiting a Contracts Specialist 2 with the ability to leverage best practices and partner focus for every stage of creating and managing a contract. As a Contracts Specialist 2, you will play a key role in supporting the agency’s contracting and procurement efforts by: - Drafting, reviewing, and managing a variety of contracts and agreements that support strategic initiatives and daily operations. - Applying your knowledge of contracting principles to ensure compliance with RCW, state and federal laws, and agency policies. - Collaborating closely with contract managers, program staff, and vendors to provide guidance and support the full contract lifecycle. - Balancing customer service, attention to detail, and analytical thinking while managing incoming requests and coordinating contract activities. Some of what you will be doing: - Draft, review, and negotiate a wide range of contracts and agreements, ensuring compliance with RCW, policies, and legal standards. - Advise contract managers and program area leadership on contracting procedures, risk, compliance, and best value procurement practices. - Conduct risk analysis, cost/price analysis, and support contract performance management, audits, and change management activities. - Collaborate with stakeholders, vendors, and cross-functional teams to define requirements and support contract lifecycle activities. - Serve as primary point of contact for contract inquiries, managing team inbox, routing requests, and supporting customers and vendors. - Support process improvement efforts using Lean principles, helping update procedures, document workflows, and increase efficiency and quality. - Assist with supplier diversity initiatives and reporting, while maintaining contract data integrity through ECMS audits and data cleanup efforts for system migration. Qualifications - Six (6) years of professional experience overseeing contract and competitive procurement processes, including negotiating, administering, or terminating contracts. - OR One (1) year of experience as a Contract Specialist 1. - Up to four (4) years of relevant education may substitute year for year for experience. - Experience must include two (2) years of the following: - Performing risk analysis and applying contract specific mitigation strategies to reduce potential risk. - Interpreting, explaining, and correctly applying relevant rules, laws, and regulations regarding contracts. - Writing and communicating complex ideas to a variety of audiences in a clear, concise, and error-free manner. - Providing excellent customer service, answering customer questions, and resolving complex customer issues. - Using computer programs to write documents, send emails, and edit spreadsheets. - The ability to: - Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions. - Promote and support a respectful, equitable, and inclusive workplace for all employees. - Promote and support respectful, equitable, and inclusive delivery of services to customers. - Take action to learn and grow. - Take action to meet the needs of others. Requirements - Additional years of professional experience in overseeing contract and competitive procurement processes. - Experience working with subject matter experts, program managers, and stakeholders while using Lean concepts and tools. - Experience writing, creating, or delivering clear, concise, professional presentations/training through multiple formats. Benefits - While this role is primarily remote (teleworking), you will be required to report to our Olympia, WA offices at times for team meetings, training, and infrequent tasks. - Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. - DOL is committed to the full inclusion of all qualified individuals and will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Senior Country Approval Specialist - Make an Impact at the Forefront of Innovation The Senior Country Approval Specialist manages the preparation, review and coordination of Country Submissions in line with global submission strategy. What You'll Do: • Prepare, review and coordinate local regulatory submissions (MoH, EC, additional special national local applications if applicable, e.g. gene therapy approvals, viral safety dossiers, import license) in alignment with global submission strategy. • Provide local regulatory strategy advice (MoH &/or EC) to internal clients. • Develop and implement local submission strategy. Provide technical expertise and coordination oversight for projects in collaboration with relevant internal departments. • Serve as primary contact for investigators and with the local regulatory authorities (in collaboration with the local regulatory manager for complex issues) to ensure submissions are managed in a timely manner. • Ensure guidelines and processes are followed for effective internal team communications as well as communications with investigators, and with the country regulatory authorities to ensure submissions are managed in a timely manner. • Act as a key-contact at country level for all submission-related activities. • Participate as required in Submission Team Meetings, Review Meetings and Project Team meetings. • Coordinate with internal functional departments to ensure various site start-up activities are aligned with submissions activities and mutually agreed upon timelines; ensure alignment of submission process for sites and study are aligned to the critical path for site activation. • Achieve company’s target cycle times for site activations. • Prepare the regulatory compliance review packages, as applicable. • Liaise within SIA locally to ensure local submission activity is planned and delivered in accordance with global project submission strategy. • Develop country specific Patient Information Sheet/Informed Consent form documents. • May assist with grant budgets(s) and payment schedules negotiations with sites. • Assist in identifying and recognizing local out of scope activities in a contract in a timely manner and advise relevant functions. • Support the coordination of feasibility activities, as required, in accordance with agreed timelines. • Ensure that trial status information relating to SIA activities are accurately maintained in the database and is current at all times. • Oversee country study files and ensure that that they meet PPD WPD’s or client SOP’s. • Maintain knowledge of and understand PPD SOPs, Client SOPs/directives, and current regulatory guidelines as applicable to services provided. • Direct/mento other SIA individuals assigned to support projects of responsibility, as appropriate • Proactively identify issues or anomalies in the regulatory process of a study, resolve or escalate as appropriate. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Effective oral and written communication skills • Excellent interpersonal skills • Strong attention to detail and quality of documentation • Good negotiation skills • Good computer skills and the ability to learn appropriate software • Fluency in Arabic and Good English language and grammar skills • Good judgment and decision-making skills • Basic medical/therapeutic area and medical terminology knowledge • Ability to work in a team environment or independently, with minimal supervision, as required • Ability to mentor fellow SIA team members in a positive and effective manner • Excellent team player with teambuilding skills • Basic organizational and planning skills • Excellent knowledge of all applicable regional / national country regulatory guidelines and EC regulations Working Conditions and Environment: • Work is performed in an office/ laboratory and/or a clinical environment. • Exposure to biological fluids with potential exposure to infectious organisms. • Exposure to electrical office equipment. • Personal protective equipment required such as protective eyewear, garments and gloves. Why Join Us? When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference. Apply today to help us deliver tomorrow’s breakthroughs.

Title: Office Support Specialist I Location: Fall River United States Job Description: The Department of Industrial Accidents (DIA) mission is to administer the Commonwealth's Workers' Compensation System and to provide prompt and fair compensation to victims of occupational injuries and illnesses, and to see that medical treatment to injured workers is provided in a timely manner while balancing the needs of employers to certain workers' compensation insurance costs. The Office Support Specialist I provides front-line support for the Department of Industrial Accidents (DIA) by managing public inquiries, assisting visitors, and performing a wide range of administrative tasks at the main reception desk. The position serves as one of the primary points of contact for the Public Information Unit (PIU) ensuring that constituents receive accurate information regarding the Workers' Compensation processes, dispute resolution procedures, and agency operations. This role also supports the Administrative Services Unit (ASU) by coordinating document preparation, mail and supply management, and the distribution of official communications. Duties include: - Promptly answer phone calls; greet and assist claimants, employers, insurance, vendors, IT professionals, attorneys, and other visitors by answering general questions, providing requests for assistance, making referrals to vocational rehabilitation, conciliation, etc. - Manage daily/monthly metrics including phone calls and visitors entering for in-office proceedings. Enter data to maintain accurate reports for administration. - Work under the direction of the Regional Manager to ensure all office and virtual proceedings operate efficiently. Confirm office and virtual resources such as electronic equipment, multi-function machines, mailing machines, office supplies, virtual proceeding equipment and resources, and network equipment are readily available for judges' hearings and conferences, conciliations, and rehabilitation counseling sessions. - Provide technical assistance as needed to resolve problems with office equipment that is available for public use. Assist internal and external users of DMS system, including the use of the office kiosk. - Compose and draft correspondence, memoranda, and reports as directed. - Perform other duties as required and assist DIA business units on an as needed basis The incumbent will be primarily assigned to the Fall River Regional Office and will serve as back-up support to the three other DIA Regional Offices, and Boston. Therefore, the incumbent will need reliable transportation and the willingness to travel. Mileage and parking reimbursement will be provided when travel to the regional offices is necessary. This is an in-office position with hybrid opportunity. First consideration will be given to those applicants that apply within the first 14 days. Office Support Specialist I: Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title: Office Support Specialist I Primary Location : United States-Massachusetts-Fall River - 1 Father DeValles Job : Administrative Services Agency : Department of Workforce Development Schedule : Full-time Shift : Day Number of Openings : 1 Salary : 56,730.70 - 79,982.50 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Karen Haynes-Clifton - 6176265138 Bargaining Unit: 01-NAGE - Clerical/Administrative Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes