Smart and Secure Service Solutions
Salesforce Admin
Location
Germany
Posted
82 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Salesforce Admin
InfoTip Service GmbH
Role Description Wir suchen Dich als Salesforce Admin! - Du unterstützt unsere verschiedenen Projektteams bei der Umsetzung von Kundenprojekten. - Du übersetzt Kundenanforderungen in elegante Salesforce-Lösungen. - Du bist der Second-Level-Support für Kundenanfragen während des Projekts. - Du baust Flows, Reports und kümmerst Dich um das Berechtigungsmanagement. - Du administrierst sowohl Kunden-Umgebungen als auch unser eigenes CRM. - Dokumentation von Best Practices. - Du integrierst erarbeitete Lösungen in bestehende Systemlandschaften. - Daten-Imports und -Aufbereitung. - Du bildest Dich weiter und erarbeitest Dir neue Salesforce-Zertifizierungen. Qualifications - Sehr gute Deutsch- und Englischkenntnisse (Deutsch C1; Englisch B2) für souveräne Abstimmungen und Präsentation von Lösungen vor internen Teams und Kund:innen. - Erfahrung als Salesforce Administrator:in im Bereich Sales- und Service-Cloud oder Field Service Lightning. - Im Bestfall hast du deine Admin-Zertifizierung schon in der Tasche. - Gute kommunikative und soziale Skills. - Strukturiertes und analytisches Vorgehen. - Zielstrebigkeit und selbstständiges Arbeiten. Benefits - Flexibles Arbeiten im Home-Office (DE). - Viele Weiterbildungsmöglichkeiten und Salesforce-Zertifizierungen. - Regelmäßige Strategie- und Teamevents. - Ein agiles Unternehmen mit iterativem Projektvorgehen. - Selbstgepackte Adventskalender, bAV, Bike-Leasing und vieles mehr! - Es erwartet Dich ein Team, dem Deine persönliche Weiterentwicklung sowie die des Unternehmens am Herzen liegt.
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Key Responsibilities: - Conducts comprehensive functional testing of new LMS features, enhancements, vendor releases and system modifications to determine suitability for adoption, assess potential impacts on existing workflows, and recommend implementation timing - Identifies, documents and tracks software defects detected during new feature or course testing; providing detailed reports that include reproduction steps, severity levels, and impact analysis - Performs detailed testing and quality assurance on all e-learning courses, including SCORM/xAPI packages, to validate compatibility, performance, tracking accuracy, and user experience. - Designs, develops and updates computer-based trainings (CBTs), including PowerPoint-based modules, interactive elements, and media-rich content to support learning initiatives. - Publishes, organizes, and maintains the LMS course catalog, ensuring accurate metadata, categorization, version control, prerequisites, and retirement of outdated offerings. - Troubleshoots and resolves course-related issues, partnering with content developers and vendors to ensure timely fixes. - Maintains the Learning Management System (LMS) for the collection, retrieval, accessibility, and usage of employee information. - Troubleshoots and resolves system issues; maintains system accuracy through regular auditing. - Provides support and monitors tickets for employee questions regarding the LMS and other L&OD tools. - Develops assessments, tests, how to guides, and e-learning programs. - Builds collaborative relationships with all Learning & Organizational Development (L&OD) team members and stakeholders. - Supports the execution of e-learning and proposes enhancements based on evaluations and changing organizational needs. - Tracks the effectiveness and functionality of training and collaborates with training partners for continuous improvement. - Promotes ongoing measurement of learning effectiveness and continuous improvement of learning - Plans, sources, and administers learning courses and curricula to improve employee knowledge, skills, and abilities. - Creates standard and custom reports; identifies trends and recommends improvements Knowledge, Skills & Abilities: - Experience with Human Resource related systems, including Performance Management and Learning Management Systems. - Fully proficient in all Microsoft Office programs. - Power BI experience a plus - Basic to moderate knowledge of Articulate Storyline - Advanced understanding of SCORM, AICC, and MP4 file types - Understanding of company policies and procedures to resolve a variety of issues. - Fully proficient project management skills - Fully proficient analytical and problem-solving skills. - Fully proficient communication skills, both verbal and written. - Fully proficient organization and interpersonal skills. - Fully proficient strategic thinking capabilities. - Fully proficient ability to objectively coach employees and management through complex, difficult, and emotional issues. - Fully proficient planning skills to anticipate, prioritize, and take timely action. - Ability to build productive internal/external working relationships and understand business needs. - Fully proficient in handling ambiguous and overlapping requirements. - Builds collaborative relationships with internal and external stakeholders. - Demonstrates proficient judgment in selecting methods and techniques for obtaining solutions. - Self-starter with substantial drive and the ability to take substantial initiative routinely. - Highly flexible, adaptable, and resilient in the face of change and ambiguity. 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Academic Administrator High School
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Adjunct Instructor of Occupational Safety
Chess.comThe world’s favorite place to play and learn Chess.
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