Job Description Head of Private Client, Guernsey Location: Guernsey Schedule: Monday to Friday 36.25 hours per week Work arrangement: Hybrid/On-Site Vacancy type: Permanent Job Summary: As Head of Private Client, Guernsey, you will lead CSC's Guernsey Private Clients business, providing fiduciary services across trust, company, and related structures in a regulated environment. Acting as a director on client entities, you will make informed, independent decisions that protect client interests, meet regulatory obligations, and uphold CSC standards. You will drive commercial performance, strengthen client relationships, and identify growth opportunities across Guernsey and the wider CSC. This is a permanent leadership role with responsibility for people, governance, and market presence in the Guernsey private client sector. Your responsibilities: - Lead the Guernsey Private Clients business, ensuring local priorities align with CSC strategy, values, and business goals - Lead, coach, and develop leaders and teams, including succession planning, recruitment, and capability building - Deliver financial performance against agreed targets (revenue growth, profitability, pipeline, and operational metrics) - Build and expand a high-quality private client portfolio, including originating new business and partnering across CSC to generate referrals - Act as director on complex client structures, making well-documented decisions supported by appropriate legal, tax, and regulatory advice - Maintain high standards of fiduciary governance, ensuring consistent, professional client service and effective oversight of risk and controls - Lead the resolution of contentious client matters, including relationship recovery, complaint handling, and fee dispute management - Stay current on Guernsey and international industry developments (e.g., fiduciary regulation, AML/CFT expectations, sanctions, tax transparency) and mitigate potential impacts on clients and the business - Oversee higher-risk client relationships and transactions, partnering with Compliance and Risk to complete assessments and agree mitigations where required - Represent CSC Guernsey externally as an ambassador, strengthening market visibility, professional networks, and reputation in the local business community Required Qualifications: - Significant leadership experience within regulated fiduciary services, private client, trust and company administration, or a related professional services environment - Demonstrated senior people leadership capability, including performance management, coaching, and building high-performing teams - Strong technical expertise in private client structures (trusts, companies, foundations or equivalent vehicles) and associated governance and regulatory requirements in Guernsey - Proven commercial acumen, including budget ownership, target delivery, and new business development in the private client market - Professional qualification (e.g., STEP, CGI/ICSA, ACA/ACCA or equivalent) - Strong stakeholder management skills, with the ability to build effective internal and external networks - Strong working knowledge of systems and data needed to manage client portfolios, operational controls, and reporting - Commitment to continuous professional development and maintaining up-to-date technical and regulatory knowledge - Experience acting as director on complex, multi-jurisdictional private client structures and managing sensitive family dynamics - Familiarity with Guernsey regulatory expectations and market practice for fiduciary license holders and corporate service providers - Prior accountability for a business unit or service line (strategy execution, P&L contribution, capacity planning, and risk outcomes) - Experience leading remediation, client re-papering, or service model transformation initiatives - Established professional network in Guernsey (e.g., intermediaries, legal, tax, and banking partners) Preferred Qualifications: - Prior accountability for a business unit or service line (strategy execution, P&L contribution, capacity planning, and risk outcomes) - Experience leading remediation, client re-papering, or service model transformation initiatives - Established professional network in Guernsey (e.g., intermediaries, legal, tax, and banking partners) About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. About the Team At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

POSITION SUMMARY: The University Engagement and Events Coordinator (internally known as Member Recruitment Coordinator or MRC) is a public-facing member of NMDP. This position educates, engages, and inspires the public for their support and participation in the mission through presentations, awareness events, celebrations, and registry recruitment event execution. This role travels regularly throughout the entire state of Colorado but will be based out of the Denver Metro Area. Primary responsibilities include building and sustaining relationships and driving committed individuals to join the NMDP registry. Key targets audiences for RC’s are: • Colleges, universities and technical or vocational schools • Community-based organizations and coalitions • Corporations • Service sectors (such as police and fire academies and units) With the specific focus to increase the diversity of the national registry through engagement and education of ethnically diverse communities. This position delivers excellent customer service through the planning and coordination of registry awareness, education, and commitment activities to align with the sponsor’s vision and meet organizational goals and targets. Collaboration with internal partners, such as marketing, volunteer services and the NMDP Foundation, as well as external partners, such as the network, is essential for maximizing the reach of the mission. Maintaining on-going knowledge of HLA and blood stem cell transplantation is also important in this position in order to educate and influence target audiences. This role will work collaboratively with a regional team to accomplish monthly, quarterly, and annual registry enrollment goals. ACCOUNTABILITIES: Community & Activity Leadership: • Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, community-based organizations, media, businesses, and local points of contact, with which to plan and coordinate community engagement and recruitment efforts. Serves as liaison between the NMDP and the community. Responds to leads and referrals in a timely manner with the assistance of internal partners. • Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community for the purpose of increased participation in new, diverse registry members, volunteerism, and philanthropic giving. • Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provide timely feedback to account managers and marketing leaders. • Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure achievement of diverse goals and targets. Collaborates with internal and external network partners as opportunities are presented. Applies market knowledge and evaluation of the community, government, and other demographics to identify potential areas for expansion. Ensures only NMDP approved materials are used. • Plans, organizes, and delivers mission-focused events (live and digital) in a manner that ensures excellent registry member experience as well as exceptional customer service to the community partner and sponsor. Activates volunteers and sponsors to achieve event targets, including promotions and sponsor network engagement. Always presents oneself in a professional manner. Communicates results and impact, if applicable, to partners and sponsors. • Effectively educates prospective volunteer donors regarding NMDP’S mission, including but not limited to the donation process and registry member expectations to ensure new registry members are well-informed and committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of potential volunteer donors at time of engagement. Successfully implements training and procedures for community engagement, education, and donor recruitment. • Creates an annual activity plan including specific rotations at each target college campus. Meets defined goals and targets focusing on committed, diverse recruitment platforms. Keeps leader informed of progress toward plan goals and targets. Internal and External Partnership Leadership: • Collaborates with account managers and network community engagement partners to ensure the strategic goals and initiatives of NMDP are met. • Partners with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts. • Provides support to patient families to evaluate needs and refers to appropriate NMDP support services. Collaborate with internal partnership team to support leads. • Identifies and shares impactful patient, donor, and related stories with marketing; collaborates to pitch stories to the media. • Participates in media events and represents NMDP in media interviews. Communicates all media opportunities to marketing liaisons. • Engages in team building and collaborates with other functions in the organization to support the donor recruitment, donor availability, and donor experience objectives and programs. • Promotes and encourages financial support of the NMDP Foundation. Volunteer Management Support: • Speaks to community groups to inform the audience of NMDP activities and recruits potential volunteers. • Collaborates with account managers to recruit and retain volunteers, including episodic and long-term volunteers. Interviews, screens, trains, and recommends volunteer placement in appropriate programs and activities, as needed. Ensures volunteers are properly trained for the task. • Effectively supervises volunteers throughout the entire engagement process. • Complies with requirements to track volunteer data and hours. • Supports and participates in volunteer recognition and appreciation activities. REQUIRED QUALIFICATIONS: Knowledge of: • Sales and Marketing • Volunteer management • Developing in-market strategies and generating leads • Planning and executing events Ability to: • Navigate college and university systems, such as athletics, diverse affinity groups, student government, Greeks, etc. • Network and develop community partnerships among ethnically diverse communities. • Effectively using social media • Proactively leverage digital marketing, in partnership with the donor marketing team, to drive recruitment. • Demonstrate interaction with and influence others. • Demonstrate excellent oral and written communication skills. • Demonstrate public speaking and presentation skills. • Use effective organizational and time management skills to handle multiple projects. • Be self-motivated and goal driven. • Proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet. • Bi-lingual language skills may be necessary depending on location of position. • Must have a desire to learn and be willing to travel within region as needed (25%- 50%), work evening/weekends. Occasional national travel, 3-4 trips per year. Education and/or Experience: • Bachelor’s degree in related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree. • Experience as a marrow or PBSC donor or a direct connection to the mission is a plus. • Two years of experience in sales, business or community development, client account management, event planning and implementation where defined goals or targets are required. Other Requirements: • Must have a valid driver’s license and reliable transportation with capacity to hold event materials (e.g., canopy tent, 6' folding table, storage totes, etc). NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

Role Description Cruz Plumbing & Rooter Services is seeking a proactive Client Solutions Integration Specialist to support customers and coordinate service solutions remotely. This role focuses on understanding customer concerns, recommending appropriate service pathways, and ensuring that service requests are properly documented and resolved. This is a fully remote role designed for individuals who enjoy helping customers and coordinating solutions. - Respond to customer inquiries regarding plumbing services and service options - Assess customer needs and recommend appropriate service solutions - Coordinate service requests and communicate necessary details to field technicians - Provide clear explanations of service processes and timelines - Maintain detailed digital records of customer interactions and service recommendations - Follow up with customers to ensure satisfaction and issue resolution - Assist in resolving service concerns by coordinating with internal teams - Support administrative tasks related to service coordination - Ensure professional and timely communication with customers Qualifications - High school diploma or equivalent required - Strong communication and customer service skills - Ability to understand customer needs and suggest practical solutions - Basic computer skills and familiarity with email and online platforms - Ability to multitask and manage multiple service requests - Strong problem-solving and decision-making skills - Reliable internet connection required - Ability to work independently in a remote environment Requirements - Experience in customer support, service coordination, or call center roles (preferred) - Familiarity with service-based industries such as plumbing, HVAC, or maintenance (preferred) - Basic knowledge of scheduling or ticketing systems (preferred) - Ability to handle customer concerns professionally and calmly (preferred) Benefits - Competitive hourly pay - Fully remote work opportunity - Paid time off (PTO) - Training provided for company systems and service procedures - Opportunities for growth into advanced service or operations roles - Supportive remote team environment Company Description Join our team at Cruz Plumbing and Rooter Services and embark on a journey of growth and innovation.

• Support planning and execution of global events including RSAC, Black Hat, OneCon, and executive programs • Assist with registration management, attendee tracking, and list uploads • Help coordinate shipping, inventory, and onsite materials (swag, signage, collateral) • Track key deliverables and timelines across multiple event workstreams • Support onsite execution (when applicable), including registration, speaker support, and attendee experience • Assist with meeting logistics (executive meetings, customer sessions, partner engagements) • Help manage run-of-show documents and ensure smooth day-of operations • Assist in building event communications (emails, landing pages, internal comms) • Help track event performance metrics (responders, meetings, pipeline contribution) • Support post-event reporting and recap materials • Partner with Sales, Field Marketing, Product Marketing, and Partner teams to support event needs • Assist with coordinating stakeholders and ensuring alignment across teams