• Independently manage and administer a caseload of retirement plans • Perform compliance testing (ADP/ACP, coverage, nondiscrimination, etc.) • Deliver strategic recommendations on plan design and compliance • Prepare annual valuations • Complete and file Form 5500s • Calculate employer contributions • Perform cross-testing and allocation calculations • Review participant distributions and loans • Maintain up-to-date knowledge of ERISA rules and regulations • Review plan documents and ensure operational compliance • Communicate effectively with clients, advisors, and internal team members

• begleite, unterstütze, schule und coache unsere Kund:innen • betreue Bestandskund:innen nach der Implementierung von WOWIPORT • berate zu Erweiterungsmöglichkeiten • entwickle die Fähigkeiten der Kund:innen im Umgang mit unseren Produkten weiter • arbeite eng mit dem Customer Success Management und Support-Team zusammen • stimm dich eng mit der Teamassistenz ab • konfiguriere im Rahmen von Nachlizenzierungen WOWIPORT-Module

About ExperienceFirst ExperienceFirst is a global tour operator operating in cities including Paris, New York, Barcelona, and Madrid. Historically, we’ve focused on mass-market, direct-to-consumer tours. We are now intentionally expanding into premium, private day experiences and growing our B2B travel trade distribution. We have developed an initial premium product offering and are now testing: - whether premium travel advisors want to sell these experiences - how advisors prefer to work with a supplier like us - what support, positioning, and commercial approach are needed before scaling further We are looking for a highly credible, well-connected freelance partner who can help us grow meaningful traction with premium travel advisors during a live pilot phase. This is not primarily a one-to-one relationship management role. To hit the pilot goals, we believe ExperienceFirst needs to reach a much broader advisor audience within a short window, which means individual outreach alone is unlikely to be enough. The right person will already know the right advisors, agencies, host structures, and trade relationships to approach, and will be confident owning those relationships from first introduction through to booking activity. We are specifically looking for someone who already has an active, trusted network within the premium or luxury travel advisor space and can use those relationships to create real commercial momentum quickly. What this role is responsible for You will act as the primary relationship owner between ExperienceFirst and premium travel advisors within your network during the pilot period. Your job is to help turn advisor interest into real booking activity by activating the right relationships, guiding advisors through early engagement, and helping us sharpen how we show up in the premium travel trade. We are not only looking for someone with strong one-to-one relationships. We are also looking for someone with credible access to advisors at scale through existing channels such as advisor communities, host agency relationships, consortia platforms, email lists, or webinar audiences. This role requires someone who is commercially minded, relationship-led, confident in the travel trade space, and able to operate independently with a clear sense of what good looks like. Specifically, you will: 1. Activate your existing premium travel advisor network - Identify premium or luxury travel advisors within your existing network who are a strong fit for ExperienceFirst - Prioritise advisors, agencies, and trade relationships most likely to generate early traction - Use your existing broadcast channels and community access such as email lists, advisor communities, host agency relationships, consortia platforms, or webinar audiences, to put ExperienceFirst in front of a broad, relevant advisor audience quickly. - Make warm introductions and open the right doors quickly - Focus on advisors who serve affluent or high-net-worth clients and regularly book premium private travel components 2. Own advisor relationships from first conversation through early booking activity - Act as the main point of contact for advisors you bring into the pilot - Build confidence in ExperienceFirst as a premium supplier worth testing - Answer questions, handle objections, and help advisors understand where our product is a strong fit - Support advisors from initial outreach through first booking and early repeat engagement where relevant 3. Drive pilot commercial activity - Work toward agreed pilot booking goals - Keep momentum moving across the funnel from outreach to interest to active booking - Track which advisors are engaged, which are progressing, which are stalled, and where friction is showing up - Help identify which activation and channel paths, including broadcast, community, group, and targeted relationship outreach, are most likely to scale 4. Provide market intelligence and practical recommendations - Surface recurring objections, questions, and conversion blockers - Share what you are seeing in the premium travel trade - Help us understand what is credible, compelling, and competitive in this space - Recommend where we should focus, what we should change, and where network-level opportunities may be stronger than one-to-one outreach 5. Support advisor-facing positioning and activation - Advise on how ExperienceFirst should be positioned to the premium travel trade - Help shape messaging that gives advisors confidence to sell - Contribute ideas on webinars, trade-facing presentations, activation moments, and other practical ways to increase conversion - Share insight on what advisors need from a supplier like us in order to take action Who we’re looking for This role will only work if you already have a deep, active, trusted network in the premium/luxury travel advisor space. You are likely a strong fit if you: - already have direct relationships with premium or luxury travel advisors - have access not only to strong individual relationships, but to channels or communities that allow you to create awareness and engagement at scale - can name specific advisor groups, communities, agencies, host structures, or trade channels you would activate immediately - experience running webinars, advisor education sessions, email campaigns, or community activation activity within the travel trade - are trusted enough that people in your network take your calls and act on your recommendations - understand how premium travel advisors sell, influence, and book - know how to move both individuals and advisor communities from awareness to real commercial action - are comfortable combining broad-reach activation with targeted follow-up for the highest-potential advisors - are comfortable operating independently and owning external relationships without day-to-day management We are looking for someone with experience that closely reflects the kind of background that creates credibility in this space. Strong candidates are likely to have several of the following: - 7+ years in premium or luxury travel, travel trade partnerships, supplier sales, DMC business development, or advisor-facing commercial roles - direct experience working with premium travel advisors rather than only operators or suppliers - a track record of building, engaging, and monetising trade relationships or advisor communities - experience presenting, selling, or promoting travel products to advisors, agencies, host groups, wholesalers, reservation offices, or trade associations - experience helping advisors or partners understand, position, and sell a travel product - confidence running relationship-led commercial activity in a freelance, consulting, or highly autonomous environment Success criteria By the end of the pilot, success looks like: - Company pilot target of 50 bookings secured (not an individual target) - the right premium travel advisors have been activated, not just contacted - we have stronger evidence on what messaging, support, and activation methods actually drive conversion - a broad, qualified advisor audience has been reached through credible existing channels, not just one-to-one outreach - we have a clearer view of which activation channels and advisor access mechanisms are most effective for scaling further Practical details - Contract: Freelance / project-based - Location: Remote - Start: ASAP - End: 30th June

About Surefire Cyber Surefire Cyber is redefining the incident response model by delivering a swifter, stronger response to cyber incidents such as ransomware, email compromise, malware, data theft, and other threats. Our client-centric approach reduces stress and provides clients the confidence needed to prepare, respond, and recover from cyber incidents – and fortify their cyber resilience after an event. Surefire Cyber’s approach and delivery are designed by industry veterans who have worked shoulder-to­shoulder with law firms, insurance carriers, brokers, law enforcement, and impacted organizations in responding to cyber incidents. We are marshaling this experience to address the industry’s persistent challenges of efficiency, predictability, and transparency Job Title: Consultant, Restoration and Remediation Location: Remote (USA) Role: Full time / Exempt Compensation: $60k-$90k What Makes You Stand Out You are a systems-savvy problem solver who thrives in fast-paced environments and brings hands-on experience restoring compromised systems and implementing remediation strategies. You’ve worked in roles like IT Engineer, System Administrator, or Cybersecurity Consultant, and now want to apply those skills in a high-stakes, incident response setting. You’re comfortable collaborating with Digital Forensics and Incident Response (DFIR) teams, diagnosing problems quickly, and supporting clients with empathy and clear communication during urgent cyber events. How You'll Make an Impact As a Consultant on the Restoration and Remediation (R&R) team, you’ll contribute technical expertise during active incidents — helping clients recover from ransomware, malware infections, and breaches. You’ll execute remediation tasks, restore systems, and collaborate with forensic analysts to support response efforts. Through meticulous remediation efforts and application of technical expertise, they’ll help clients regain operational stability and strengthen their defenses against future threats Your Role in Action - Support post-incident recovery efforts, collaborating with DFIR teams to assess the scope and impact of cyber incidents - Participate in restoring compromised systems to a pre-incident state, including data recovery, system configuration, and hardening - Assist in developing and executing tailored remediation plans based on technical, operational, and regulatory requirements - Reimage, rebuild, and reconfigure endpoints, servers, and affected services such as Active Directory, Exchange, Group Policy, and VPN - Use systems administration skills to restore and configure computing environments - Troubleshoot network issues and assist in resolving infrastructure-level connectivity or access problems - Contribute to the collection of digital artifacts and forensic evidence, supporting broader incident response - Apply foundational knowledge to investigate and address malware infections, unauthorized access, and system integrity issues - Implement endpoint protection and access control tools under supervision from senior R&R team members - Document all actions taken in a clear, structured format, capturing technical findings, decisions made, and lessons learned - Participate in after-hours (on-call/weekend rotational) support when needed to ensure 24/7 incident response coverage Your Expertise - Bachelor's degree in IT, Cybersecurity, Computer Science, or equivalent experience in technical support or IT administration roles - Foundational knowledge of Windows, Linux, and MacOS environments and their security features - Experience with firewalls, VPNs, Active Directory, Group Policy, Exchange, and common endpoint security tools - Understanding of cyber incident impact, attacker techniques, and indicators of compromise (IOCs) - Strong technical troubleshooting skills and a proactive, team-first attitude - Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders - Ability to manage competing tasks, adapt quickly to changing scenarios, and contribute in high-pressure situations Expertise in all these areas is not required, but you should be excited by the opportunity to learn new things and comfortable with working with other team members to expand your knowledge base and experience. We at Surefire Cyber invite you to apply even if you do not feel you have mastery in all the requirements listed on the job description and welcome a further discussion. Interview Process - Submit application on our website - Preliminary phone interview with the People Team (approx., 30 mins) - Virtual/Teams Interview with Restoration Team Members - Virtual/Teams interview with hiring leader/Director of R&R (approx., 45 minutes) - Take Home Mock Scenario (approx., 45 minutes) - Virtual/Teams interview with the Chief Deliver Officer - Virtual/Team interview with our CEO #LIRemote Benefits for Full-Time Surefire Cyber Team Members - Competitive compensation plan and total rewards package for team members - Remote workforce - Generous paid time off plan and floating holidays - Paid parental leave - Employer paid premiums for both team members and their dependents for medical, dental, and vision - Comprehensive health, vision, dental, 401K matching program, disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Life and AD&D benefits. - Professional development and career advancement opportunities - We prioritize employee growth and development through a robust performance management platform to provide ongoing coaching, clear feedback, recognition, and opportunities for career growth. Note: Internship roles are not eligible for Surefire’s full-time benefits package. Internship-specific details will be shared during the interview process. Surefire Cyber is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.