• Work closely with HR Business Partners to implement programs, policies and initiatives with employees • Build credible and trusting relationships with leaders and employees to help facilitate effective employee communications and relations • Produce regular and ad-hoc reports to ensure people business metrics are quantified and outcome driven • Conduct research and analyzes data on assigned projects • Own and assist HRBPs with the delivery of Performance Improvement Process • Partner with HR Operations and Total Rewards and act as local advisor to employees on people related questions, such as employee data, compensation and benefits issues like leaves of absence • Ensure compliance with company policies and procedures • Assist with employee off-boarding process including Workday workflow, communication with employee, exit-survey/exit interviews and separation agreements • Develop and support programs and initiatives, including supporting CrowdStrike’s Culture and Values • Comfortably work with other team members in remote locations

• Supports the organization by implementing and administering human resources programs or policies • Serves as a liaison between employees/managers of a business unit, division, or profit center and the corporate human resources function • Performs work under minimal supervision • Handles complex issues and problems, and refers only the most complex issues to higher-level staff • Possesses comprehensive knowledge of subject matter • Focuses on employee relations, manager coaching, performance support, and operational consistency • Applies sound judgment to moderately complex HR issues, escalates when appropriate, and plays a key role in educating leaders and reinforcing effective people practices across the organization • Implements human resources programs by providing human resources services, which may include administration of compensation and benefits programs, training and development, employee or labor relations, and affirmative action/equal employment opportunity compliance • Ensures compliance with applicable labor laws or regulations • Provides consultative guidance and coaching to managers and employees on human resources-related matters, ensuring alignment with corporate policies, goals, and objectives

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Position Summary/Objective This Workday Benefit Team Lead is responsible for leading OSV’s Workday Benefits Support Team. The position will oversee a team of Workday Certified subject-matter experts for Workday Benefits and partner with cross-functional teams to support our customers. Essential Functions/Duties/Responsibilities - Guide and enhance the delivery of Workday Support Services for Benefits and related areas across our BPaaS offerings - Develop and mentor the Workday Configuration Benefits Team, overseeing performance metrics and ensuring high customer satisfaction - Build and sustain strong working relationships, working closely with the Service Delivery Benefits and COBRA leadership to support Workday configurations and OSV services - Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge - Oversee project planning, configuration, testing, and the launch of new or improved services and products. Support continuous improvement efforts to ensure optimal service delivery - Demonstrate knowledge of OSV products/services and Workday expertise to support customers and deliver on projects, Workday support, and configuration requests - Stay abreast of Workday system releases and enhancements. Anticipate needs across businesses to influence decisions and recommend process improvements. Support efforts to maintain Workday Benefits knowledge across OSV - Address and resolve issues, including escalations, conducting root cause analysis, and implementing corrective measures Competencies - Exceptional communication and leadership - Strong facilitation, critical thinking, and process management - Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues - Problem-solving – must be able to identify and resolve problems in a timely manner appropriately gather and analyze information and apply creative talents to problem-solving - Research - the ability to quickly and accurately research issues and propose solutions or courses of action Supervisory Responsibility This role has supervisory responsibilities. Qualifications and Experience - Bachelor’s degree or equivalent experience - At least 5 years of experience with Workday across various functional domains with a heavy focus on Benefits - A minimum of 2 years in leadership roles, managing customer-oriented and/or technical teams Required Skills - Workday Benefits Certification Preferred Skills - Workday Reporting Certification You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

• Establishes and nurtures a visible and positive HR presence in any market that requires additional HR assistance; in airports with a vacancy in the HR department, serves as the temporary PCBP for the day-to-day operations on property • Travels to new airport retail and restaurants transitioning into the company portfolio to onboard new team members, conduct training, and roll out company policies on property; creates an atmosphere of being the employer of choice while at the airport by ensuring new team members are welcomed and supported during transition • Provides recommendations and overview of any issues on property when assisting branches to Senior Director of People and Culture Operations • Maintains in-depth knowledge of HR best practices, federal/state/local regulations, and company HR policies and procedures; ensures they are fully considered before decisions are made to minimize risk and exposure to the organization • Supports hiring managers with recruiting; assists with identifying candidates for open roles while adhering to the company’s hiring processes • Manages and resolves employee relations; conducts confidential HR investigations • Advises leadership on compliance, engagement, retention, training, and disciplinary issues as they arise; communicates trends, strengths, weaknesses, and improvement opportunities for locations they support • Support & coordinate all people and culture initiatives and business practices. • Collaborates with the corporate People & Culture department to develop enhancement of practices to improve transitions and training