Req ID: 366984 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Production Support Engineer-REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Senior Production Support Engineer About the Role We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience. Key Responsibilities - Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. - Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines. - Provide customer-focused support, ensuring timely communication and resolution of incidents. - Review existing systems and propose/implement enhancements for scalability and reliability. - Perform root cause analysis and recommend break-fix solutions for code and database issues. - Collaborate with cross-functional teams including business, risk, and IT stakeholders. - Participate in on-call rotations and provide support during off-hours/weekends as needed. - Document incidents, resolutions, and system changes for knowledge base and audit purposes. Preferred Experience - 5+ years experience in .NET Production application support. - 3+ years experience with ETL tools such as Informatica or Microsoft SSIS. - 1+ year experience with AWS cloud services. Preferred Skills - Strong expertise in .NET and ETL tools (Informatica or SSIS). - Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML. - Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability. - Skilled in query performance optimization and database tuning. - Experience in upgrading, configuring, and debugging existing systems. - Strong problem-solving skills for triaging complex issues and handling escalations. - Familiarity with modern data security and privacy practices. - Excellent communication skills and ability to work across diverse teams. - Process-oriented mindset with adaptability to change. - Commitment to SLA adherence and delivering high-quality customer support. - Willingness to provide after-hours and weekend support when required. - Strong organizational and time management skills. - High integrity in handling confidential information. Nice to Have - Knowledge of the Insurance industry is a plus. Basic Qualifications Minimum 5 years Application Management experience Minimum 3 years Data Intelligence Management About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

ABOUT PLACER.AI: One of the fastest growing tech companies in North America, Placer.ai (“Placer”) reached $100 million ARR “Centaur” status in 2024, within 6 years of launching the Placer platform. We previously crossed the $1B valuation “Unicorn” threshold in 2022. Our A.I.-based SaaS platform transforms how leaders make critical decisions by unlocking unparalleled visibility into markets and locations, creating a blue ocean market of more than $100B. And the best part is, we accomplished this by leading a privacy-first business in which data has been stripped of user identifiers and only aggregated information is provided within the platform. Our platform provides instant visibility into almost any location in the U.S. We have grown exponentially over the past 6 years, counting more than 4,000+ paying customers including many Fortune 500 companies, such as, JP Morgan Chase, Wayfair, Google and many more. Named one of Forbes America’s Best Startup Employers and a Deloitte Technology Fast company, we are proud of our collaborative, innovative and inclusive culture. Summary We are looking for a Production Engineer to help us build and scale Placer’s Infrastructure. This person will take an active role in shaping and implementing Placer’s architecture, as well as introduce new technologies, standards and help increase our release pipeline by building the right tools and frameworks for our developers. This person will take the existing architecture and pave the way in pursuing and materializing our vision. Passion is a MUST and passion for data even more so! If you are someone who thrives outside their comfort zone, your place is at Placer.ai. Responsibilities - Plan and implement tools to help our company succeed - Taking care of our CI/CD tools - Manage our production and multiple development environments - Collaborate with development teams to improve our system infrastructure and stability - Develop effective tooling, dashboards, alerts, and response to identify and address reliability risks - Measure, analyze and improve efficiency, scalability, and stability of various system resources - Carry tasks end-to-end, from design to deployment, and take full ownership Requirements - 5+ years of experience in a similar position - Experience working with public cloud - 3+ years of production experience with Kubernetes including using open source solutions from the eco-system - 2+ years of experience with "Infrastructure as a code" tools such as Terraform, Pulumi or similar - 2+ years of experience managing Databases and Queues such as PostgreSQL, MySQL, ElasticSearch, Redis, MongoDB, Kafka, RabbitMQ or similar - Skills with at least one of general purpose languages such as Golang, Python, Ruby or Java - Strong skills with a variety of monitoring and alerting tools - Sense of humor, all around team player, fast self-learning individual, problem solver Nice to have: - CKA certification or similar - Strong Kubernetes skills, experience with modern CNIs, volume plugins, security, operators, service meshes, ingresses and K8s ecosystem - Extensive knowledge of RabbitMQ - Experience working with GCP WHY JOIN PLACER.AI? - Join a rocketship! We are pioneers of a new market that we are creating - Take a central and critical role at Placer.ai - Work with, and learn from, top-notch talent - Competitive salary - Excellent benefits - Fully remote The U.S. annualized pay range for this position is $190,000 - $210,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data. Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER - Placer.ai in a nutshell - Placer.ai's recent $100M round C funding (unicorn valuation!) - Placer.ai's data - Placer.ai in the news - COVID-19 Economic Recovery Dashboard Placer.ai is committed to maintaining a drug-free workplace and promoting a safe, healthy working environment for all employees. Placer.ai is an equal opportunity employer and has a global remote workforce. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known. #LI-AC1 #LI-AC1

Role Description Works remotely under supervision of Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Work directly with client services representatives to urgently resolve customer service-related issues. Has ability to communicate professionally via phone, email, and Teams. - Responsible for all aspects related to entering the medication orders for various facilities. - Ensuring that all Third-Party claims are billed properly. - Assist fellow technicians with training and daily functions. - Responsible for accurate data entry of patient profiles and medications. - Maintaining accurate information for patients and facilities. - Responsible for billing and crediting each facility appropriately and accurately each month. - Assist in new home setup and implementation across the region. - Assist in orienting and training new employees. - Work with the billing department to oversee the completion of individuals unbilled reports. - Assign daily unbilled reports. - Maintain and demonstrate top tier data entry production as determined by Manager. - Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS). - Responsible for completing all mandatory and regulatory training programs. - Perform other duties as assigned. Qualifications - Minimum: High School Diploma or GED. - Two years of service. - AS Degree or Higher in Business Administration or related field. Requirements - 2 years’ experience as a pharmacy customer service technician required. - Previously demonstrated top 5% data entry performance metrics. - (Vermont Employees): Registered with the State of Vermont as a Pharmacy Technician.

Role Description As a Roofing Production Estimator at Advanced Roofing, you’ll play a critical role in shaping the success of large-scale commercial roofing projects across Florida—all from the flexibility of a remote work environment. Leveraging your technical expertise and estimating experience, you’ll deliver accurate, competitive bids that drive business growth and uphold our reputation for excellence. This is a high-impact opportunity to join a fast-growing, industry-leading team where your precision, problem-solving, and leadership will directly influence project outcomes and client satisfaction—no matter where you’re located. Key Responsibilities - Analyze historical data and project documents to develop accurate cost estimates for large commercial roofing projects. - Attend pre-bid meetings and review specifications and drawings to determine project scope and requirements. - Prepare conceptual and final estimates, ensuring accuracy and alignment with project goals and timelines. - Provide technical support to estimating teams and collaborate with other departments to evaluate rates and strategies. - Track awarded contracts, manage change orders, and support procurement and material coordination. - Design roof layouts using Roof CAD software and ensure compliance with permitting and engineering standards. - Maintain documentation to support estimates and ensure all warranties and specifications meet manufacturer and jurisdictional requirements. - Conduct site visits, participate in project handoffs, and perform post-job reviews to ensure quality and continuous improvement. - Monitor and influence safety compliance and support the sales team with value engineering and customer-focused solutions. Qualifications - Must have a Bachelor’s degree or equivalent combinations of technical training and/or related experience. - 5 to 8 years estimating, cost control, and/or engineering experience required. - At least 4 years estimating experience using Edge software. - Must have experience estimating large commercial roofs (over 20,000 sq. ft.). - Thorough knowledge of company procedures, estimating techniques, all engineering disciplines, cost control systems, and accounts required. - Ability to estimate all types of projects/contracts, plus ability to coordinate and supervise group work effort essential. - Minimum 18 years of age. - Successful background investigation. - Valid Driver’s license. - Successful Pre-Employment Drug Test. Requirements - Full time onsite. - Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, State, and Federal regulations. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. - Employees will be subject to random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement. - The company is a “pet friendly” environment. Benefits - Zero cost, all upside – The company funds everything. - Real wealth-building – Potential to grow hundreds of thousands in retirement equity. - Same great pay & benefits – Plus an ownership stake in the future. - Financial stability you can count on – 40+ years strong and now employee-owned, ensuring independence and long-term success. - Leadership you trust – Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward. - A voice that matters – Every decision impacts what you own. - Room for growth – Opportunities to advance within your department and location. - Comprehensive benefits – Health, dental, vision, 401(k) with matching, paid time off, and more. - Our A Players Know A Players - Refer a friend and earn up to $2,000! - We are a pet friendly environment.