• As Booking Manager, you are responsible for designing, implementing, and optimizing the project’s booking strategy with the goal of maximizing lead-to-student conversion. • Create, develop, and regularly inspire a high-performance team, ensuring all processes are followed consistently and that prospective students receive excellent service. • Work together with the leadership team to develop the project’s overall strategy and to optimize leadership and team management methodologies.

Job Description: We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities - Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation. - Research and resolve client requests efficiently while maintaining high service standards and compliance requirements. - Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. - Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs). - Conduct data entry and document matching to maintain accurate and up-to-date customer account information. - Collaborate with team members, management, and customers to resolve service issues and improve the customer experience. - Support escalation management and service recovery activities, including research and resolution for complex client cases. - Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary. - Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality. - Support supervisors with daily operational activities, including training or mentoring less experienced team members. - Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features. Required Qualifications - High school diploma or GED (required). - Minimum 2 years of customer service experience in a call center environment. - Life insurance experience is required. - Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required. - FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing). Preferred Qualifications - Experience working across multiple organizational teams and stakeholders. - Familiarity with contact center technology, including phone systems, help desk software, and document processing tools. - Strong analytical and problem-solving skills. - Excellent communication and customer engagement skills. - Ability to work independently and manage multiple priorities. - Lean or Six Sigma certification or experience is a plus. Work Environment - Remote position within the United States - Company-provided equipment for your home office setup - Standard work schedule: Monday – Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts) About DXC: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Salary range is: $62,623.97 - $85,000.00This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role The Contact Center Systems Administrator is responsible for administering, supporting, and optimizing enterprise contact center platforms supporting 500+ users, with a primary focus on Amazon Connect and Salesforce Service Cloud. This role serves as the front line for system support, user administration, and platform stability, ensuring high availability, efficient issue resolution, and strong end user experience across both applications. Key Responsibilities: Platform Administration & Support - Administer and support Amazon Connect and Salesforce Service Cloud for a 500+ user environment. - Manage user provisioning, de‑provisioning, profiles, roles, permissions, and access controls. - Build and maintain basic Amazon Connect contact flows, queues, routing profiles, and prompts. - Configure and maintain Salesforce Service Cloud user profiles and system settings. Troubleshooting & Issue Resolution - Troubleshoot and resolve end‑user issues across Amazon Connect and Salesforce Service Cloud. - Diagnose call routing, login, access, reporting, and system performance issues. - Investigate and resolve reporting discrepancies across both platforms. - Partner with vendors and internal technical teams to resolve escalations as needed. Operational Excellence - Ensure timely ticket resolution in accordance with SLAs and operational priorities. - Provide proactive communication and status updates to internal stakeholders during incidents or outages. - Identify recurring issues and recommend improvements to reduce support volume and user impact. Continuous Improvement & Enablement - Document configurations, processes, and known issues. - Support platform enhancements, releases, and configuration changes. - Serve as a trusted technical advisor to contact center leaders and operational teams. Requirements: - 5+ years of experience supporting contact center or CRM platforms in an enterprise environment - Hands‑on experience administering Amazon Connect and Salesforce Service Cloud required. - Prior experience with NICE CXone administration preferred. - Proven experience supporting large user populations. (300+ users preferred) - Strong knowledge of Amazon Connect fundamentals, including Contact flows, Queues, routing profiles, user management and basic integrations. - Strong knowledge of Salesforce Service Cloud administration, including User profiles, roles, permissions, Case management and reporting. - Experience troubleshooting reporting and data visibility issues. - Familiarity with ticketing systems and IT service management practices. About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your families, including: - 401K Match - Paid time off - Annual Incentive Plan Performance Bonus - Comprehensive health insurance - Adoption Assistance - Tuition Reimbursement - Wellness Programs - Stock Purchase Plan options - Employee Resource Groups For more information about our benefits, please check out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

A JET é líder em micromobilidade urbana, presente em mais de 30 cidades do Brasil. Buscamos profissionais de Call Center PJ para atuar na contratação de novos parceiros e colaboradores. 📄 Contrato: PJ | 🌎 Home office | 💰 R$1.700 + aumento por produtividade Responsabilidades: • Contato com candidatos e condução de entrevistas • Confirmação e registro de aprovados • Organização e atualização de dados do processo de contratação Requisitos: • Boa comunicação e organização • Celular ou computador com internet • Experiência com atendimento ou recrutamento ✨ Faça parte do crescimento da JET e ajude a formar nosso time! 🛴⚡️