GABA Telepsychiatry

This is a remote position. We are seeking a proactive and highly motivated Healthcare Sales Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in an environment where coaching, communication, accountability, and data-driven strategies are key. This is not a commision based role. Please upload your resume in English. Key Responsibilities - Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner. - Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards. - Motivate, guide, and mentor team members to achieve performance targets. - Conduct regular team evaluations and hold the junior members accountable for their performance. - Fill in for team members during leaves, absences, or peak demand periods. - Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions. - Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. - Ensure prompt callbacks and proactive retargeting of potential patients. - Personally assist in callbacks or take direct calls when necessary to meet standards or support the team. - Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner. - Support the collection of payments, working closely with finance, statistics and customer teams. - Maintain and exceed customer satisfaction metrics. - Work closely with the marketing team to align messaging, strategy, and patient communication. - Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts. - Keep documentation in place for all meetings, processes, etc. - Liaise with doctors, social workers and patient advocates. - Work on receiving client feedback and follow up with clients. Requirements - 5+ years of sales experience selling into healthcare environments. Customer service experience is a bonus point. - The candidate must have experience in a leadership or supervisory role. - Background in medical services, mental health, psychiatry, healthcare services, or similar. - Comfortable with inbound sales motions. (calls, messages, emails) - Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow, along with excellent spoken English (C1). - Professional phone manner suitable for sensitive healthcare conversations. - Ability to work independently and as part of a team, and take initiative when needed. - The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET). This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits.

This is a remote position. As a Remote Pharmacist Coordinator, you will be responsible for developing comprehensive medication management plans, coordinating patient care services, and ensuring that individuals receive optimal therapeutic outcomes. In this role, you will consult with healthcare providers, evaluate patient clinical progress, and assist with the complexities of insurance claims. Responsibilities - Act as an empathetic resource for patients, providing clinical reassurance, emotional support, and encouragement regarding their medication journeys and health goals. - Maintain precise and accurate records of patient pharmaceutical care, medication therapy reviews, and provider schedules. - Guide patients through the telepsychiatry process, assisting them with platform technologies and addressing concerns about remote clinical consultations. - Collaborate directly with patients to identify unique therapeutic needs and develop personalized medication care plans that align with their specific goals and preferences. - Serve as a dedicated advocate for patients' rights, ensuring they have access to necessary medications and appropriate clinical services. - Conduct regular clinical check-ins to evaluate, document, and report on patient progress and adherence to prescribed therapies. - Facilitate communication between patients and the healthcare team, ensuring timely scheduling of medication reviews and follow-up consultations. - Address patient inquiries regarding prescription billing, insurance coverage, and preparation for clinical appointments. - Proactively manage the cancellation or rescheduling of appointments to maintain clinic efficiency. - Keep patients informed of any changes to their schedule, ensuring they feel supported and well-informed throughout their treatment. - Provide accurate, up-to-date information regarding mental health conditions, pharmacotherapy options, and available community resources. Requirements - Bachelor’s degree in Pharmacy, Psychology, Nursing, Healthcare Administration, or a closely related clinical field. - 5+ years of experience in a patient coordinator, clinical pharmacist, or clinical associate role, preferably within a remote healthcare environment. - Excellent verbal and written communication skills (English-C1) to effectively relay clinical updates to patients and medical staff. - Strong organizational skills and attention to detail for the thorough documentation of clinical interactions. - Knowledge of mental health conditions, psychiatric treatment modalities, and community health resources is highly desirable. - Proficiency with telehealth platforms and remote monitoring technologies is a plus. - Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary clinical team. - Must be willing to work 9 AM to 6 PM EST, on a schedule of either Monday–Friday or Sunday–Thursday, depending on clinic needs. - A strict commitment to maintaining patient confidentiality (HIPAA) and adhering to the highest ethical standards of pharmacy practice.

This is a remote position. We are seeking a Remote Patient Advocate to provide high-quality patient support and ensure smooth delivery of mental health services. This role focuses on patient communication, appointment coordination, case documentation, and assistance with forms, pharmacy issues, telepsychiatry processes, and care navigation. Responsibilities - Provide empathetic emotional support to patients throughout their treatment. - Assist patients with registration, onboarding, and understanding telepsychiatry platforms. - Help complete disability forms and support physicians with accommodation letters. - Coordinate lab work appointments and assist patients in obtaining medical records. - Guide patients through pharmacy or prescription-related issues. - Resolve support escalations through Zoom calls or virtual communication. - Advocate for patient rights, needs, and access to care. - Manage appointment scheduling, rescheduling, and notifications of any changes. - Assist with out-of-network claims and respond to billing or payment-related queries. - Maintain accurate documentation of patient interactions and provider schedules. - Collaborate with multidisciplinary teams and coordinate care with external providers. - Identify and communicate opportunities to improve patient care and service delivery. Requirements - Degree in Psychology, Social Work, Healthcare Administration, Nursing, Pharmacist or a related field. - Minimum 5 years of experience as a Patient Advocate, Clinical Coordinator, or similar role. - Excellent English communication skills (C1 level). - Strong interpersonal skills with the ability to engage compassionately with diverse patient populations. - High attention to detail with strong organizational and documentation skills. - Knowledge of mental health conditions and treatment modalities (preferred). - Familiarity with telehealth platforms and virtual care technologies. - Ability to work independently and as part of a team of four, take the initiative, and maintain strict confidentiality. - This position is not focused on backend tasks; the candidate should be comfortable working one-on-one with doctors. - Availability to work from 9 AM to 6 PM EST, Monday–Friday or Sunday–Thursday.

This is a remote position. A Remote Clinical Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with filing insurance and claims for reimbursement. Responsibilities: - Act as a compassionate and empathetic resource for patients, providing emotional support, reassurance, and encouragement throughout their treatment. - Keep accurate records of patient care and doctors' schedules. - Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have, including utilizing telepsychiatry platforms and technologies. - Collaborate with patients to identify their unique needs and develop personalized care plans, ensuring their treatment aligns with their goals and preferences. - Advocate for patients' rights and interests, ensuring they receive appropriate care and services. - Check in on patients regularly and evaluate and document their progress. - Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups. - Answer questions, including billing and preparation. - Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients. - Canceling or rescheduling appointments as and when required. - Notify patients of any changes in their appointment schedules, ensuring they are well informed and supported throughout the process. - Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources. - Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively. - Identify potential areas for improvement in patient care and service delivery, providing valuable feedback to the management team. Requirements - Master's degree in psychology, social work, healthcare administration, nursing, or a similar field. - Experience of 5+ years in a patient coordinator or clinical associate role, preferably within the healthcare industry or relevant training and/or certifications as a Patient Coordinator. - Excellent verbal and written communication skills (English-C1) to share updates with patients and other medical staff. - Excellent interpersonal skills, with the ability to communicate compassionately, empathically, and effectively with patients from diverse backgrounds. - Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions. - Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable. - Familiarity with telehealth platforms and technologies is a plus. - Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary team. - Willing to work from 9 AM to 6 PM EST, either Monday to Friday or Sunday or Thursday as per the requirement. - Maintaining confidentiality and adhering to ethical standards is paramount in this role.

This is a remote position. A Remote Clinical Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with filing insurance and claims for reimbursement. Responsibilities: - Act as a compassionate and empathetic resource for patients, providing emotional support, reassurance, and encouragement throughout their treatment. - Keep accurate records of patient care and doctors' schedules. - Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have, including utilizing telepsychiatry platforms and technologies. - Collaborate with patients to identify their unique needs and develop personalised care plans, ensuring their treatment aligns with their goals and preferences. - Advocate for patients' rights and interests, ensuring they receive appropriate care and services. - Check in on patients regularly and evaluate and document their progress. - Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups. - Answer questions, including billing and preparation. - Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients. - Cancelling or rescheduling appointments as and when required. - Notify patients of any changes in their appointment schedules, ensuring they are well informed and supported throughout the process. - Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources. - Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively. - Identify potential areas for improvement in patient care and service delivery, providing valuable feedback to the management team. Requirements - Master's degree in psychology, social work, healthcare administration, nursing, or a similar field. - Experience of 5+ years in a patient coordinator or clinical associate role, preferably within the healthcare industry or relevant training and/or certifications as a Patient Coordinator. - Excellent verbal and written communication skills (English-C1) to share updates with patients and other medical staff. - Excellent interpersonal skills, with the ability to communicate compassionately, empathetically, and effectively with patients from diverse backgrounds. - Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions. - Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable. - Familiarity with telehealth platforms and technologies is a plus. - Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary team. - Willing to work from 9 AM to 6 PM EST, either Monday to Friday or Sunday or Thursday as per the requirement. - Maintaining confidentiality and adhering to ethical standards is paramount in this role.

• Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner • Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards • Motivate, guide, and mentor team members to achieve performance targets • Conduct regular team evaluations and hold the junior members accountable for their performance • Fill in for team members during leaves, absences, or peak demand periods • Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions • Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence • Ensure prompt callbacks and proactive retargeting of potential patients • Personally assist in callbacks or take direct calls when necessary to meet standards or support the team • Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner • Support the collection of payments, working closely with finance, statistics and customer teams • Maintain and exceed customer satisfaction metrics • Work closely with the marketing team to align messaging, strategy, and patient communication • Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts • Keep documentation in place for all meetings, processes, etc. • Liaise with doctors, social workers and patient advocates • Work on receiving client feedback and follow up with clients