SUPERVISOR BUS CONTINUITY/OPRTNL RESILIENCE WHAT IS THE OPPORTUNITY? The Business Continuity & Operational Resilience Supervisor will lead the development, implementation, and maintenance of comprehensive business continuity (BC) and operational resilience (OR) programs to ensure compliance with FFIEC guidelines and safeguard the organization's critical operations. This role will collaborate with cross-functional teams to identify risks, design mitigation strategies, and ensure readiness to respond to disruptions while aligning with regulatory expectations. Must have a track record of results in building programs and leading through change. This role will manage and lead a team, while educating, informing and influencing leaders of all businesses at City National Bank. WHAT WILL YOU DO? - Develop, build and lead Business Continuity Management, Operational Resilience and/or Crisis Management teams and staff, establishing frameworks suitable for ensuring the resilience of the Bank’s critical processes and services - Report on the progress of the program to appropriate management committees - Create and maintain effective partnerships with leaders and teams across IT, Cyber and Disaster Recovery to ensure all areas of Business Continuity Management, Operational Resilience and Crisis Management are managed appropriately - Actively solve for opportunities to streamline Business Continuity, Operational Resilience and Crisis Management processes - Drives the socialization, adoption, consistent and appropriate implementation, and ongoing maintenance of policies, standards, methods, etc. across the bank - Create better data, information and process improvement solutions to improve efficacy of the Bank’s Business Continuity, Operational Resilience and Crisis Management program - Improve planning and execution of the bank’s Business Continuity, Operational Resilience and Crisis Management program activities - Manage metrics to assess and escalate risk, as well as the performance of the program - Regularly update procedures that align with Policy and Standard requirements[WK2.1] - Assess the areas under this role’s purview for efficiency and continuous improvement opportunities - Ensure program roles and responsibilities, timelines, and requirements are clear - Coordinate and review First Line of Defense (FLoD) core activities inclusive of gap assessments, risk measurement, appropriateness of mitigation strategies, and material risk identification. - Monitor and report issues and exceptions, spotting trends and/or pervasive risks - Acts as an advocate towards the front line business units ensuring business buy-in and facilitating integration of second line policies, standards, and minimum requirements. - Aid in Board and management reporting - Perform awareness training relating to program activities and risk management, including new and changing policies, systems, and methodologies - Assess resilience risks and policy/standard/procedure compliance relating to controls design, FLoD testing processes, FLoD testing results and sample based testing - Provide support for internal audits and regulatory exams - Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve WHAT DO YOU NEED TO SUCCEED? Required Qualifications* - Bachelor's Degree or equivalent - Minimum 7 years of experience leading and managing Business Continuity Management, Operational Resilience, and/or Crisis Management programs - Minimum 3 years of experience in financial services Additional Qualifications - Demonstrated strong skills in applying Business Continuity Management and Operational Resilience planning principles to various levels (staff, management and executive) of the company. - Able to effectively interact with peers, subordinates, internal and external customers and vendors. - Excellent, analytical, problem solving, communication, and prioritization skills - Demonstrated ability to influence and motivate individuals and teams. - Advanced presentation skills and oral and written communication skills - Excellent project management skills, which include task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together. - Proven ability to identify opportunities to automate or standardize and challenge current thought processes, norms or status quo - Strong knowledge of Business Continuity Management, Operational Resilience and Crisis Management regulatory guidance for US financial institutions - Strong verbal and written communication skills with proven ability to communicate with senior management - Strong understanding of operations and technology in a financial service environment and how to apply operational resilience concepts - Ability to consistently provide superior independent judgement with demonstrated analytical and risk assessment skills - Ability to leverage data and reporting to inform decision-making and drive changes, including the ability to evaluate the usefulness of data and use it in meaningful communication - Strong presentation skills and ability to adjust message and filter details based on audience - Self-motivated, able to bring projects and reporting to conclusion - Remain current on the trends and best practices for Business Continuity Management, Operational Resilience and Crisis Management - Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint - Licenses, Certifications and Professional Affiliations: Certified Business Continuity Professional, Certified Emergency Manager, or equivalent certification preferred WHAT'S IN IT FOR YOU? Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: - Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date - Generous 401(k) company matching contribution - Career Development through Tuition Reimbursement and other internal upskilling and training resources - Valued Time Away benefits including vacation, sick and volunteer time - Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs - Career Mobility support from a dedicated recruitment team - Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

• Support students throughout their learning journey • Foster and energize the student community • Manage WhatsApp groups and other community spaces • Assist students with their questions and needs • Plan and run community initiatives and events • Contribute to the continuous improvement of processes and the student experience • Monitor the student journey in Pipedrive

NTT DATA is seeking to hire a Remote Claims Processing Associate to work for our end client and their team. In this Role the candidate will be responsible for: • Processing of Professional claim forms files by provider • Reviewing the policies and benefits • Comply with company regulations regarding HIPAA, confidentiality, and PHI • Abide with the timelines to complete compliance training of NTT Data/Client • Work independently to research, review and act on the claims • Prioritize work and adjudicate claims as per turnaround time/SLAs • Ensure claims are adjudicated as per clients defined workflows, guidelines • Sustaining and meeting the client productivity/quality targets to avoid penalties • Maintaining and sustaining quality scores above 98.5% PA and 99.75% FA. • Timely response and resolution of claims received via emails as priority work • Correctly calculate claims payable amount using applicable methodology/ fee schedule Requirements: • 3 year(s) hands-on experience in Healthcare Claims Processing • 2+ year(s) using a computer with Windows applications using a keyboard, navigating multiple screens and computer systems, and learning new software tools • High school diploma or GED. • Previously performing – in P&Q work environment; work from queue; remotely • Key board skills and computer familiarity – o Toggling back and forth between screens/can you navigate multiple systems. o Working knowledge of MS office products – Outlook, MS Word and MS-Excel. Preferred Skills & Experiences: • Amisys • Ability to communicate (oral/written) effectively in a professional office setting • Effective troubleshooting where you can leverage your research, analysis and problem-solving abilities • Time management with the ability to cope in a complex, changing environment

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Gainwell Systems Manager is a strategic, technical, and operational leader accountable for the performance, availability, modernization, and delivery of all systems supporting the Medicaid Management Information System (MMIS) and related enterprise services. This role drives IT service management (ITSM) maturity, ensures seamless operations, and enforces governance over system changes, incidents, and escalations. As a core member of the account leadership team, the Systems Manager owns system health, enforces escalation and ownership protocols, and ensures all systems and services are optimized, secure, and aligned with contractual and business outcomes. This role is not a traditional Project Manager or HR People Manager, but is accountable for the systems team’s technical delivery, excellence, and cross-functional coordination. Your role in our mission 1) Operational Oversight & Systems Health - Own end-to-end Gainwell system availability, performance monitoring, and operational continuity. - Enforce defined escalation paths across L1–L5 tiers, ensuring no ownership gaps. - Lead Root Cause Analysis (RCA) and implement permanent corrective actions for all major incidents (P1/P2). -Maximize system updates, patches, and troubleshooting efforts. -Responsible for defect tracking (PROD and non-PROD). - Ensure system observability and lead rapid triage during outages or degradation events. - Maintain operational compliance with HIPAA, state/federal policies, and internal audit controls. 2) Technical Architecture & Modernization - Guide infrastructure modernization initiatives such as cloud-readiness, refactoring, virtualization, and platform reengineering. - Collaborate with architects and engineering teams to align with SOA, DevOps, and enterprise integration best practices. - Implement security best practices, including access controls, data protection, SOC audits, and help with disaster recovery planning and execution. - Coordinate with teams to remediate Security Vulnerabilities across systems. - Champion technical innovation and recommend solutions to increase scalability, security, and automation. 3) ITSM & Service Delivery - Lead the design, implementation, and continuous improvement of ITSM processes, leveraging the ITIL4 framework. - Supervise Incident, Problem, Change, and Service Request Management across all system tiers. -Responsible for MIM reporting and communication. - Own, define and monitor KPIs and SLAs for service quality, proactively driving improvements. - Manage second-level support teams and coordinate with L1 providers for seamless escalation and response workflows. -Promote support to Release team for successful releases to build on project deliverables and compliance to client timelines. -Oversee annual DR exercise. -Support annual SOC audit. 4) Driving Delivery Excellence - Lead technical planning for system initiatives, migrations, upgrades, and risk mitigation efforts. change to reflect partnership with Arch… -Understands Gainwell Technologies Policies and Procedures. -Provide weekly defect reporting and change requests. -Work closely with PMO for weekly/monthly reporting. - Participate in project governance, CAB, and readiness assessments for production deployment approvals. - Ensure successful alignment of technical execution with contractual obligations, security audits, and disaster recovery objectives. 5) Stakeholder & Client Engagement - Act as the primary systems liaison to client leaders (e.g., CDL, DHS, AGM), participating in governance and planning meetings. - Represent systems at weekly status meetings, steering committees, and delivery reviews. - Partner with clients to anticipate future needs, align on solution roadmaps, and maintain strong business relationships. - Provide clear communication and detailed impact reporting during outages, escalations, and planned changes. 6) Influencing Leadership & CSI Development - Lead and coach technical and operations staff across multiple delivery areas. - Set aligned objectives, drive performance feedback, and promote a culture of accountability and learning. - Maintain an Ownership Map—ensuring every service/system has clearly defined primary and secondary owners. - Encourage cross-training, succession planning, and bench strength development. What were looking for - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s or PMP preferred). - 10+ years in IT systems engineering, operations, or infrastructure leadership (Medicare MIS or healthcare platform experience preferred). - 5+ years in technical and service delivery leadership roles. - Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments. - Knowledge of HIPAA, SOC, and enterprise compliance frameworks. What you should expect in this role - United States remote opportunity - Video cameras must be used during all interviews, as well as during the initial week of orientation - The Deadline to submit applications for this posting is March 24, 2026 The pay range for this position is $99,000.00 - $141,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.