Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Gainwell Systems Manager is a strategic, technical, and operational leader accountable for the performance, availability, modernization, and delivery of all systems supporting the Medicaid Management Information System (MMIS) and related enterprise services. This role drives IT service management (ITSM) maturity, ensures seamless operations, and enforces governance over system changes, incidents, and escalations. As a core member of the account leadership team, the Systems Manager owns system health, enforces escalation and ownership protocols, and ensures all systems and services are optimized, secure, and aligned with contractual and business outcomes. This role is not a traditional Project Manager or HR People Manager, but is accountable for the systems team’s technical delivery, excellence, and cross-functional coordination. Your role in our mission 1) Operational Oversight & Systems Health - Own end-to-end Gainwell system availability, performance monitoring, and operational continuity. - Enforce defined escalation paths across L1–L5 tiers, ensuring no ownership gaps. - Lead Root Cause Analysis (RCA) and implement permanent corrective actions for all major incidents (P1/P2). -Maximize system updates, patches, and troubleshooting efforts. -Responsible for defect tracking (PROD and non-PROD). - Ensure system observability and lead rapid triage during outages or degradation events. - Maintain operational compliance with HIPAA, state/federal policies, and internal audit controls. 2) Technical Architecture & Modernization - Guide infrastructure modernization initiatives such as cloud-readiness, refactoring, virtualization, and platform reengineering. - Collaborate with architects and engineering teams to align with SOA, DevOps, and enterprise integration best practices. - Implement security best practices, including access controls, data protection, SOC audits, and help with disaster recovery planning and execution. - Coordinate with teams to remediate Security Vulnerabilities across systems. - Champion technical innovation and recommend solutions to increase scalability, security, and automation. 3) ITSM & Service Delivery - Lead the design, implementation, and continuous improvement of ITSM processes, leveraging the ITIL4 framework. - Supervise Incident, Problem, Change, and Service Request Management across all system tiers. -Responsible for MIM reporting and communication. - Own, define and monitor KPIs and SLAs for service quality, proactively driving improvements. - Manage second-level support teams and coordinate with L1 providers for seamless escalation and response workflows. -Promote support to Release team for successful releases to build on project deliverables and compliance to client timelines. -Oversee annual DR exercise. -Support annual SOC audit. 4) Driving Delivery Excellence - Lead technical planning for system initiatives, migrations, upgrades, and risk mitigation efforts. change to reflect partnership with Arch… -Understands Gainwell Technologies Policies and Procedures. -Provide weekly defect reporting and change requests. -Work closely with PMO for weekly/monthly reporting. - Participate in project governance, CAB, and readiness assessments for production deployment approvals. - Ensure successful alignment of technical execution with contractual obligations, security audits, and disaster recovery objectives. 5) Stakeholder & Client Engagement - Act as the primary systems liaison to client leaders (e.g., CDL, DHS, AGM), participating in governance and planning meetings. - Represent systems at weekly status meetings, steering committees, and delivery reviews. - Partner with clients to anticipate future needs, align on solution roadmaps, and maintain strong business relationships. - Provide clear communication and detailed impact reporting during outages, escalations, and planned changes. 6) Influencing Leadership & CSI Development - Lead and coach technical and operations staff across multiple delivery areas. - Set aligned objectives, drive performance feedback, and promote a culture of accountability and learning. - Maintain an Ownership Map—ensuring every service/system has clearly defined primary and secondary owners. - Encourage cross-training, succession planning, and bench strength development. What were looking for - Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s or PMP preferred). - 10+ years in IT systems engineering, operations, or infrastructure leadership (Medicare MIS or healthcare platform experience preferred). - 5+ years in technical and service delivery leadership roles. - Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments. - Knowledge of HIPAA, SOC, and enterprise compliance frameworks. What you should expect in this role - United States remote opportunity - Video cameras must be used during all interviews, as well as during the initial week of orientation - The Deadline to submit applications for this posting is March 24, 2026 The pay range for this position is $99,000.00 - $141,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

The job profile for this position is Operations Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Operations Advisor is responsible for providing operational management of work requests to drive satisfactory results for the Client Service Team (CST), Sales and Account Management Operations (SAMO) leadership, Sales and clients. Position requires strong client account and PBM operational knowledge. Position is accountable for assigned work with a focus on client satisfaction, quality, timeliness, performance guarantees and the effective use of cross-functional partnerships. Position requires strong analytical skills to drive resolution of complex issues. Role may be client facing, requiring strong communication, presentation and business relationship skills. Role is empowered to identify and drive solutions and improvements for client and ESI processes. Role participates in peer mentoring and special projects as assigned. Position requires proactive approach to ensure workload remains at full capacity based on accomplished cross-training. Responsibilities - Manages assigned service and operational deliverables, including but not limited to: analysis, capture of client intent, cross-functional project management, management of complex and escalated assignments, and handling of member service and client operational initiatives. Assignments may fall across various SAMO work streams. Supports designated clients as assigned. Meets all defined service standards to ensure CST and client satisfaction - Independently determines direction for resolution of any service or escalated issue. Appropriately escalates as needed. - Participates on cross-functional teams to identify opportunities to address global client issues, presenting recommendations to leadership. - Leads special projects as assigned. Shares best practices and knowledge of the business with peers to improve service levels. Assists with peer training and support. Qualifications - Bachelors degree preferred - 3+ years of professional experience - Experience in healthcare or PBM industry preferred - Strong focus on quality, effective communication, and customer service - Demonstrated ability managing projects utilizing proven project management processes - Ability to work and build partnerships cross- functionally to proactively communicate and to resolve issues with the highest sense of urgency - Ability to handle analysis from issue identification to solution delivery - Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines - Client facing experience preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Summary The Business Operations Advisor serves as a trusted operational partner to the US Employer Business Operations and Performance Management team, enabling effective execution of priorities across Cigna Healthcare (CHC). Impact Statement The Business Operations Advisor drives and executes key initiatives supporting the CHC operating plan. This resource contributes to core operating projects and ensures executive engagements run seamlessly with clear outcomes and follow-through. Key Responsibilities Cross-Functional Program Management - Support priority initiatives for Cigna Healthcare that connect business strategy, financial performance, and talent priorities across the U.S. Employer portfolio. Help to translate insights into clear recommendations for leadership action, including operating metrics, performance narratives, and executive-ready materials. - Support ad hoc processes and orchestration of initiatives that cut across multiple strategic business units. Coordinate Events and Executive Engagements - Own end-to-end management of market site visits, including attendee preparation, agendas, briefing materials, and logistics. Drive accountability and closure of site-visit follow-ups; track owners, dates and status. - Partner with Corporate Communications to shape and execute leadership communications (e.g., town halls, CHC updates), ensuring alignment with priorities and messaging. - Drive the completion of annual market briefs and related materials to ensure leaders have timely, accurate insights. - Manage corporate giving requests in partnership with internal stakeholders (including coordination with Cigna Civic Affairs). Core Deliverables - Aggregate monthly/quarterly operating review materials (scorecards, narratives) that enable leadership discussions and decisions. - Executive visit agendas, briefing materials, and action trackers - Real estate analyses to support cost/lease considerations and site/footprint strategy. - Establish operating templates Qualifications - 6+ years of experience in operations, events, or program management, or sales operations within Cigna. - Exceptional PowerPoint and Excel skills. - Strong project management skills with a demonstrated track record of driving execution and follow-through. - Executive communication skills—writing crisp narratives and synthesizing complex information into clear, actionable insights. Personal Attributes - High degree of judgment, discretion, and professionalism. - Highly organized, detail-oriented, and execution-focused. - Proactive, resourceful, and solutions-oriented. - Comfortable managing ambiguity, competing priorities, and fast-moving situations. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Position Type: Permanent As one of Canada’s leading life insurers, Blue Cross Life Insurance Company of Canada (Blue Cross Life) takes great pride in being the most trusted brand by Canadian consumers, offering exceptional coverage tailored to protect them and their families. Federally licensed with operations across Canada, Blue Cross Life provides a full suite of top-tier Individual and Group Life and Disability insurance options. This comprehensive range of products is backed by an insurer with decades of experience protecting Canadians. Our employees are the key component in enabling us to deliver competitive life and disability products nationally; we value their knowledge and integrity and are dedicated to their professional development by providing an environment of continuous learning and growth. We seek creative problem solvers who care about the work they do while helping to drive responsiveness and insight throughout our organization. If you are looking for an opportunity in a challenging, fast-paced, and collaborative work environment, the career you have been looking for may be waiting for you at Blue Cross Life. Blue Cross Life Insurance Company of Canada is a federally licensed company that distributes its products through a network of Blue Cross Plans. Blue Cross Life specializes in life insurance, living benefits and disability income protection products to supplement and enhance the portfolio of health and dental products distributed by the Blue Cross Plans. Our employees are the key component in enabling us to deliver competitive life and disability products nationally; we value their knowledge and integrity and are dedicated to their professional development by providing an environment of continuous learning and growth. We seek creative problem solvers who care about the work they do while helping to drive responsiveness and insight throughout our organization. If you are looking for an opportunity in a challenging, fast-paced, and collaborative work environment, the career you have been looking for may be waiting for you at Blue Cross Life. The Opportunity As a Cloud Operations Specialist at Blue Cross Life, you will contribute to the continuous improvement of our cloud infrastructure, automation processes, and evolving DevOps practices. In this role, you will support cloud-based projects, applications, and system integrations while helping improve operational efficiency, scalability, and reliability across the organization. You will work across infrastructure, automation, and operational support activities to help modernize technology practices and strengthen our cloud operations environment. This role offers the opportunity to broaden your cloud and infrastructure experience, deepen your technical expertise, and contribute to the evolution of operational excellence across Blue Cross Life. Your every day with us consists of: - Managing and maintaining cloud services across AWS, M365, data and AI platforms. - Supporting cloud migration initiatives and infrastructure improvement efforts. - Automating routine operational tasks (e.g., instance management, monitoring, reporting) - Supporting cloud-based environments to improve scalability, performance, and reliability. - Contributing to secure and efficient system and network operations. - Supporting the management and optimization of database and data platform technologies. - Collaborating with internal teams, leadership, external service providers, and distributor partners to support operational priorities and continuous improvement. - Creating and maintaining clear technical and operational documentation. - Providing on-call support as required. What you need to succeed: - Knowledge of DevOps best practices, CI/CD pipelines, SDLC, industry trends, and technical solutions. - Strong understanding of technical infrastructure and the software development lifecycle. - Excellent documentation skills. - A proactive, solution-oriented mindset with strong problem-solving capability. - Strong communication and problem-solving skills. - Ability to work independently with minimal supervision in a busy technical environment. - High attention to detail and strong organizational skills. - Strong interpersonal, communication, and sound judgment skills. Qualifications Education: University degree in Computer Science or similar program preferred, or equivalent work experience Work Experience: - Minimum of 5 years of IT experience in service operations and/or development projects. - 2–3 years of experience working with AWS. - Strong understanding of network protocols, security, and best practices. - Strong experience with Bash, Shell, and Python; experience with containerization (Docker) and Java would be an asset. - Experience with data platforms such as Snowflake or Databricks; familiarity with AI/ML workflows and services would be an asset. - Experience with AWS Lambda. - Experience with GitHub, GitLab, or similar platforms. - Experience with M365, including Microsoft Power Platform development. - Experience managing and deploying web platforms and CMS solutions (e.g., WordPress, Webflow), including hosting, integrations, and performance optimization. - Experience with MySQL, PostgreSQL, or MSSQL - Experience with CRM platforms such as Salesforce would be an asset Work Status: You will need to have Permanent Residency or Citizenship of Canada Certifications: - Security clearance - CompTIA, ITIL, AWS, or similar technology certifications are considered an asset - Cisco CCNA is considered an asset Language: English Pay Range: $73,464 - 91,830 (CAD) The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. #CBM2 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation. The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Blue Cross Life employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. Blue Cross Life is an equal opportunity employer. We strive to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI). Accessibility is a top priority. For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. Our recruitment process may involve automated tools, including AI, to assist in screening applications. We would like to thank all candidates for expressing interest. Please note that only those selected for interviews will be contacted. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca. ® Registered trademark of the Canadian Association of Blue Cross Plans, an association of independent Blue Cross Plans and Licensees. Used under license by Blue Cross Life Insurance Company of Canada, an independent licensee of the Canadian Association of Blue Cross Plans.