• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities. • Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies. • Attain Trusted Advisor status with both key business and technical decision makers. • Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs. • In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews. • Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles. • Provide proactive Communications in the event of a service degradation or disruption. • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction. • Provide executive level summary status reports both internally and to the customer for all high severity cases. • Collaborate with internal teams to improve customer satisfaction and reduce renewal risk. • Foster existing unused product capabilities/functionality that could help customer's business. • Serve as the customer advocate within Red Hat • Travel regionally to visit customers occasionally

Job Description Summary GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. Learn more at www.gevernova.com The Technical Field Advisor (TFA) provides on-site technical direction to customer-owned utility and nuclear power plants for their Steam Turbine Generator System(s). The TFA is responsible for reviewing plant engineering documents and P&ID’s, troubleshooting of plant systems and equipment, planning, organizing, integrating and direction of resources such as labor, tools and materials as required to complete the work scope according to contractual requirements. The primary responsibility of the TFA is to safely manage the maintenance and repair of the various equipment used in power generation applications. You may be assigned other duties to help proactively drive our Steam Power vision and align with our organization’s core values. Job Description Roles and Responsibilities - Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation - Lead outage crew including but not limited to crafts, union technicians, and onsite services teams - Respond to requests for emergency repairs and services to troublesome equipment - Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites - Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis - Signs off on all changes implemented. - Drive customer satisfaction through commitment to quality. - Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE Vernova safety standards - Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage - Prepare timely and accurate technical reports for customer records and a reference for future outages - Ensure all parts needed for the job are shipped to the site - Perform walk-downs during installation to ensure that the customer’s contractors are working properly. - Perform aftermarket upgrades that need to be performed at the site level. - Perform other duties as assigned Basic Qualifications: - Associate’s degree or higher form of Education from an accredited University or College, with considerable years of relevant experience in Power Plant Maintenance, Turbine Maintenance, or Power Plant Equipment Installation or Commissioning; or High School Diploma with significant years of relevant experience. - Ability to travel 80% annually to and from projects and various field assignments as required. - Successful completion of required training programs is a minimum requirement. Desired Qualifications - Demonstrated knowledge and experience to actively support an outage and be aware of where to seek answers to questions as they arise. - Ability and commitment to excellent customer service both with external and internal stakeholders - Demonstrated experienced with successful installations and outages. - Experience and training on GE, Alstom, Siemens or other OEM equipment is preferred - Extensive Field Engineering Services experience is required - Pipe fitting and tubing experience. - Fluent in English language. - Very Good project management skills - Very Good oral and written communication skills - Very Good interpersonal and leadership skills - Very Good business acumen and ability to sell GE Vernova products to the customer Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position

• Manage key accounts with respect to both customer service needs as well as technical service needs • Working as part of a dedicated team of customer experience, sales, and compliance professionals • Take ownership by working internally to coordinate waste disposal needs • Serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics, and field staff • Actively manage multiple customers including communications and logistical activities • Partner with Sales team to increase revenue growth of assigned accounts • Maintain thorough and updated customer records • Conduct research and work cross-functionally to resolve or escalate problems • Provide feedback to management on ways to increase efficiencies

• Support customers using active listening and consultative investigation techniques to deeply understand their needs. • Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement. • Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases. • Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process. • Identify and develop technical collateral, including best practices, deployment architectures, and solution guides. • Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support. • Provide feedback to management on process and practice improvements. • Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development. • Occasionally travel to customer sites as needed (average of 1-2 visits per quarter).