About the Role The Loss Prevention Field Auditor plays a key role in protecting company assets, reducing shrink, and supporting a culture of integrity across all retail locations. This position conducts investigations, executes in-store audits, partners with local law enforcement when necessary, and drives proactive strategies to prevent theft and operational loss. We’re looking for a highly motivated professional with strong investigative instincts, excellent communication skills, and the ability to balance detailed audit work with field leadership collaboration. Key Responsibilities · Conduct on-site and virtual LP audits to assess compliance with company policies, cash handling, inventory controls, and security standards. · Investigate internal and external theft, fraud, and policy violations using CCTV, POS data, and Power BI reporting tools. · Lead suspect interviews and coordinate with HR and leadership on disciplinary or termination processes. · Collaborate with local law enforcement agencies to file reports, submit evidence, and represent the company during investigations. · Partner with Operations and Learning & Development to build preventative measures, educate field teams, and strengthen loss awareness culture. · Produce detailed investigation reports and maintain accurate case documentation in the LP tracking system. · Identify process gaps and propose solutions to enhance compliance and minimize shrink. · Support new store openings by validating CCTV coverage, Smart Safe installation, and operational readiness. · Serve as an LP ambassador, building strong partnerships with field leaders to ensure consistent execution and awareness across all stores. Qualifications · 3+ years of experience in Loss Prevention, Asset Protection, or Investigations (retail environment preferred). · Proficient in Excel · Proven experience conducting interviews and writing investigative reports. · Strong understanding of CCTV, POS exception reports, refund/no sale/price override analysis, and audit practices. · Working knowledge of law enforcement processes and case coordination. · Excellent communication and interpersonal skills; ability to build trust with field teams. · Strong analytical skills with high attention to detail. · Bilingual in English and Spanish strongly preferred. · Must be willing to travel frequently (up to 70%) to stores across assigned regions. · Bachelor’s degree in Criminal Justice, Business, or related field preferred. · Wicklander-Zulawski or similar interview certification is a plus. This role is based remotely

• Conduct coding audits specific to ICD10CM and PCS • Validate the accuracy of the MS DRG or APR DRG assignment to ensure compliance • Review, research, and respond to coding inquiries from other departments • Integrate current industry changes into a clinical audit practice setting • Act as a subject matter expert regarding payer reimbursement methodologies • Assist Coding Supervisor with reviewing and responding to external coding audits • Perform quality reviews to ensure compliance • Provide audit results and trends for education development

Company:Driven Brands The Automotive Training Institute (ATI), the largest coaching and training company for Owners of Independent Repair Shops in the US and Canada. With over 1700 shops actively engaged in our program, we provide coaching, training and the largest buying program in the automotive aftermarket for Independent Shop Owners. Our members have cumulatively increased their Gross Profits by almost $3.0 Billion dollars through the ATI program. JOB DESCRIPTION: At ATI (Automotive Training Institute), we don’t just train shop owners—we transform them. With a proven track record of helping over 15,000 auto repair and collision shops across the U.S., Canada, and beyond, ATI is the premier coaching and consulting partner for those who are serious about building a better business and a better life. Collectively, ATI members have gained more than $3.9 billion in gross profit dollars, but our impact goes far beyond the bottom line. We help shop owners evolve into CEOs and strategic leaders, providing the tools, training, and mindset shift necessary to lead with clarity instead of constantly putting out fires. Our framework empowers them to reclaim their time, scale profitably, and build a business that works for them—not the other way around. If you're passionate about making a real difference and want to be part of a mission-driven team that uplifts an entire industry, there’s no better place than ATI. We're not just changing businesses—we're changing lives. We're looking for a dynamic Team Leader to guide, support, and develop a high-performing team of professional coaches who serve our network of independent automotive shop owners and industry. As the Team Leader, you’ll oversee approximately 12 coaches, ensuring exceptional service delivery, professional growth, and alignment with our company’s strategic goals. You’ll also play a key role in performance management, peer group facilitation, and internal operations. If you're a strong communicator, strategic thinker, and passionate about empowering others—this role is for you. What You’ll Do Coach Development & Support - Conduct weekly 1:1s with your team of 5-6 coaches using a structured cadence. - Deliver real-time coaching, mentorship, and performance feedback. - Co-lead two weekly training sessions focused on business acumen and member impact. - Guide coach onboarding, training, and skill development plans. - Review and align documentation like member dashboards and success plans. - Approve PTO, manage expense reports, and participate in coach hiring. Performance & Metrics - Monitor 3–5 weekly KPIs through Salesforce/Overdrive dashboards. - Review coach performance related to member engagement and service delivery. - Track call quality, CSI results, and onboarding touchpoints (e.g., welcome, 30-day, 90-day). Team Operations & Communication - Facilitate structured daily huddles (3x/week). - Maintain documentation such as 1:1 notes, scorecards, and escalations. - Share operational updates and "hot topics" with clarity and consistency. - Actively participate in leadership meetings and coaching alignment calls. Member Escalation & Support - Act as a second line of support for member issues. - Support peer group facilitation and special member initiatives. - Oversee member outreach including CSI callbacks and onboarding touchpoints. Strategic Initiatives - Collaborate with the COO to launch new initiatives and optimize department performance. - Identify improvements based on feedback and operational data. ✅ What You Bring Required - 5+ years of leadership experience in coaching, training, or development (automotive/collision or small business sectors preferred). - Proven track record of managing high-performing teams. - Excellent facilitation and virtual team leadership skills. - Proficient in Salesforce (or similar CRM), dashboards, and Microsoft Office. - Outstanding communication, time management, and problem-solving abilities. - Able to travel for HQ visits, industry events, and annual conferences. Preferred - Experience in the automotive/collision repair/service industry. - Certified Executive Coach or similar credentials. - Familiarity with CSI metrics and 20 Group/peer group facilitation. - Zoom meeting and event/conference coordination experience. 🧠 Key Competencies - Leadership & Emotional Intelligence - Coaching & Mentorship - Strategic Thinking - KPI & Performance Management - Member-Centric Focus - Communication & Facilitation - Adaptability & Decision-Making ️ Tools We Use - Salesforce - Microsoft Office - Zoom - DocuSign - Conga - Docebo Learning Platform - Workday Metrics You’ll Manage - 1:1 completion rate - Member onboarding touchpoints - CSI callback outcomes - Team training engagement - Internal satisfaction scores - Retention & performance metrics Why Join Us? You’ll be joining a forward-thinking, mission-driven team that empowers shop owners to build stronger, more sustainable businesses. You’ll have autonomy, opportunity for growth, and the chance to shape the future of our coaching program. #LI-SN1 #DBCORP #REMOTE Position Location: North Carolina Compensation Range: $7.25 - $184,800.00 Compensation Frequency: Annual Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com Get early access to 50% of your earned wages at any time through our myFlexPay program.

• Lead prospective claim review audits related to clinical DRG coding compliance and readmissions programs as well as cross-functional high dollar claim review. • Ensure various payment integrity programs run smoothly and stay compliant with all internal and Medicare guidelines. • Prepare provider responses to clearly and accurately deliver our review decisions to members and/or providers within regulatory timeframes as established by CMS. • Identify potential program efficiencies/opportunities and implement procedural responses. • Continue to analyze existing policies to ensure accuracy and proper execution. • Collaborate with teams across Clover to ensure provider understanding of Payment Integrity recommendations and be prepared to support those recommendations when necessary. • Act as Subject Matter Expert to counsel other team members across Clover on clinical coding guidelines: digest complex concepts and regulations and communicate them effectively to different stakeholders, including senior-level leadership. • Train other members of the team to take on additional responsibilities and help prioritize work functions. • Research and respond to external auditor concerns/questions regarding the completeness and accuracy of data creation and integration. • Incorporate cross-functional perspectives and business needs in solving complex problems. • Communicate effectively both internally and externally to ensure accurate claims adjudication and proper provider notification.