• Act as a hands-on builder and trusted technical partner for customers. • Own the design and delivery of integrations, automations, and AI-powered workflows. • Partner with sales, product, and operations on discovery calls, workshops, and design sessions. • Translate customer business problems into technical architectures, workflows, and integration roadmaps. • Act as a technical champion during onboarding, removing blockers and guiding implementations. • Rapidly prototype integrations, automations, or agent workflows to validate fit and feasibility. • Move prototypes into production-level code, collaborating with engineering on scalability, testing, monitoring, and reliability. • Build and maintain SDKs, API clients, connectors, and middleware for customer systems. • Capture customer feedback and clearly articulate it to product & engineering for roadmap prioritization.

• Collaborate with stakeholders to gather, analyze, and translate business requirements into scalable technical solutions, particularly related to healthcare data analytics. • Analyze healthcare data sets to identify trends, patterns, and anomalies that inform solution design and performance improvements. • Lead and support the implementation of healthcare IT solutions, ensuring successful deployment and integration. • Partner with clients to assess needs, define requirements, and customize solutions aligned with their goals and operational workflows. • Deliver knowledge transfer and training sessions to end-users, ensuring effective adoption and utilization of technology solutions. • Provide ongoing technical support and troubleshooting, resolving client issues in a timely and efficient manner. • Act as the primary point of contact for client inquiries, escalations, and feedback, coordinating with internal teams to drive resolution and continuous improvement. • Monitor system performance and proactively identify opportunities for optimization to enhance client satisfaction and maximize value delivery.

• Lead customer discovery and translate business, technical, and regulatory requirements into secure, end-to-end Microsoft AI solution architectures. • Build and present secure, working POCs and demos that validate architecture, guardrails, and real-world feasibility for executive and technical audiences. • Design and validate secure-by-design, responsible AI architectures with threat modeling, governance alignment, and production-ready safeguards. • Implement and configure scalable, secure full-stack AI solutions integrated with Microsoft and enterprise systems using least-privilege patterns. • Deliver documentation, training, and ongoing technical advisory support to ensure successful customer adoption and long-term value. • Architect and build secure internal AI accelerators and Agentic solutions aligned to NOVO’s framework, leveraging modern auto-coding and orchestration tools.

• Partner with Account Executives and broader Go-to-Market team on net new and expansion opportunities, from discovery through opportunity closure • Align Pano solution to organizational needs by understanding the challenges faced by our segments and mapping our solutions to create value for our customers • Support the execution of the sales process through demos, risk analysis, solution and network design, implementation planning, and engagement with our Customer Success and Operations teams • Craft compelling demonstrations of Pano’s solutions, emphasizing risk mitigation, value, and differentiation • Design and scope the solution and associated implementation activities, working closely with the extended ecosystem (Operations, Product, Customer Success) and customers to meet them where they are in their evolution in addressing this critical problem • Apply a deep understanding of full Pano customer usage of the solution to share insights and best practices with prospects and existing customers • Builds a collaborative culture of trust across the deal team (embodies a “we” mentality), while also exhibiting ownership of the solution to drive to the desired outcomes • Acts as the technical expert during the sales cycle by anticipating, identifying, and overcoming client questions/objections during each sales cycle • Represent Pano AI at industry events, webinars, and conferences, positioning the company as an innovative leader in wildfire mitigation technology