• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills. • Assess and respond to the needs of patients, medical staff, and community. • Communicate with the patient regarding any necessary follow up. • Contact patient or available source to obtain required information to ensure accurate patient billing. • Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor. • Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence. • Refer account to appropriate work queue or department if more detailed follow-up or additional information is required. • Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary. • Document all communication or review of account in the system in a comprehensible manner. • Meet personal and team qualitative and quantitative targets.

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. Comp: $18-$23 USD per hour About Us: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Customer Support Representative is a customer-focused professional responsible for delivering timely and effective support across a variety of communication channels, including phone, email, chat, and messaging platforms. This role serves as a primary point of contact for customers, assisting with service inquiries, account management, order processing, and billing-related questions. The Customer Support Representative evaluates customer needs, provides accurate information, and resolves issues with a high level of professionalism and empathy. By clearly explaining products, services, and billing details, this role ensures customers have a strong understanding of their accounts and available solutions. The position also involves maintaining accurate records, managing service requests, and collaborating with cross-functional teams to ensure efficient issue resolution. Through strong communication, problem-solving, and attention to detail, the Customer Support Representative plays a key role in enhancing the overall customer experience, supporting customer retention, and contributing to operational efficiency.

AO Globe Life is seeking motivated, growth-oriented professionals who want to launch long-term careers in a fully remote environment. This opportunity is ideal for individuals who value structure, mentorship, and meaningful work while building skills that support long-term professional development. With comprehensive training, ongoing support, and pre-qualified client consultations, you’ll be set up to focus on developing your abilities and delivering strong client experiences from day one. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling that supports work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Weekly direct deposit Monthly and quarterly performance bonuses Union representation through OPEIU Local 277 Leadership development and advancement opportunities Recognition programs and performance-based incentives A stable organization with a 70+ year legacy of service What You’ll Do Connect with individuals who have requested information about benefit programs Understand each client’s needs and provide clear, personalized guidance Explain available coverage options in a professional, easy-to-understand manner Support clients through the enrollment process and provide follow-up communication Assist existing clients with updates, reviews, and general support Maintain accurate digital documentation and ensure compliance standards Participate in training sessions, mentorship programs, and team collaboration Who Thrives in This Role Strong communicators who enjoy helping others Self-motivated professionals comfortable working independently Organized individuals who can manage time and responsibilities effectively Candidates confident using Zoom and digital tools Individuals open to coaching, mentorship, and continuous development Customer service or client-facing experience is helpful but not required Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam Must be physically located within the United States Eligible to obtain a Life Insurance License (licensing support provided) About AO Globe Life For more than 70 years, AO Globe Life has served working families, veterans, and union members by providing supplemental benefits that support long-term financial security. Our organization is built on integrity, service, and strong relationships—both with our clients and our team. Apply today to begin building a flexible, purpose-driven career with long-term growth potential.

AO Globe Life is hiring individuals who want a flexible, work-from-home role where they can build skills, help people, and grow into a long-term career. In this position, you’ll connect with individuals who have requested information about available benefits. You’ll guide conversations, answer questions, and provide a smooth, professional experience while supporting both new and existing clients. What You’ll Be Doing - Meet with clients virtually using Zoom or phone - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Support clients through onboarding and ongoing communication - Assist existing clients with updates and general support - Maintain simple digital records and documentation - Participate in training, mentorship, and development sessions Why People Apply - 100% remote — work from anywhere in the U.S. - Flexible scheduling - No experience required — full training provided - Clients have already requested to be contacted - Ongoing mentorship and professional development - Clear path into leadership opportunities - Supportive, growth-focused team environment What You’ll Need - Must be authorized to work in the United States - Laptop or computer with camera + reliable internet - Strong communication and organizational skills - Comfortable working independently - Coachable, motivated, and goal-oriented About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, development, and long-term career growth.