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Guardant Health

Transforming cancer care.

Client Services Associate – Fixed Term

Client Services RepresentativeClient ServicesFull TimeRemoteMid LevelTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

65 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Client Services Associate – Fixed Term

Guardant Health

• Exceptional support to Guardant Health’s customers, clinical laboratory and country representatives. • Support day-to-day operation and in-time-in-full white-glove service delivery. • Triage workloads and inquiries. • Ensure efficient management of accounting and revenue cycle operations. • External and internal customer outreach to obtain missing information, support collections, and inform. • Enter new customer information in Salesforce. • Adhere to SOP’s pertaining to Operational requirements. • Appropriately field calls for payment collection or reimbursement and billing and process them. • Work closely with other Client Service teams to ensure exceptional support.

Job Requirements

  • 1-2 years experience of working in customer services and billing role involving direct interaction with preferably typical healthcare stakeholders, including patients and family members.
  • Strong interpersonal skills, able to communicate with internal and external stakeholders.
  • Able to handle conversations effectively and resolve inquiries and complaints to the mutual satisfaction of both parties.
  • Knowledge of Client Services and Medical Billing process is a plus.
  • Knowledge of cancer and medical oncology is a plus.
  • Proficiency in English and min. one other EU language is required.
  • Strong communication skills with the ability to coordinate administrative tasks and group meetings.
  • Proficient with MS Office, customer relationship management (CRM) software and feeling comfortable with daily use technologies.

Benefits

  • Employees can work remotely

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