• Assists with establishing and implementing results-based programs and innovative initiatives for the Proposal area, under general supervision. • Applies in-depth knowledge of the Proposal field to offer feedback for decisions and innovation strategies that enhance organizational growth and visibility. • Gathers information from systems to complete increasingly challenging requests for proposals, including network statistical data, questionnaire responses, statistical facts, and sample materials. • Customizes questionnaire responses based on case-specific quotation strategy and customer priorities. • Conducts thorough research to create questionnaire responses where a standard response does not exist. • Calculates fees within assigned variance authority levels requiring a solid understanding of the organization pricing methodology and underwriting policies. • Coaches more junior colleagues in techniques, processes, and responsibilities.

We are seeking a detail-oriented QA Analyst to join our Technical Services team. The role focuses on ensuring high-quality software delivery through effective planning, execution, and reporting of testing activities. Key Responsibilities - Create and maintain end-to-end test plans, test cases, and test packs - Execute functional, regression, and end-to-end testing - Test and verify defects logged on TFS - Compile test reports and release notes - Support controlled releases and identify high-risk changes - Assist developers and Product Owners with defect investigation - Provide daily and weekly testing updates Requirements - Grade 12 / N3 (essential) - 2–4 years’ experience as a QA Analyst - Advanced SQL skills - Retail systems knowledge - IT degree/diploma and ISTQB certification (advantageous) Core Competencies - Strong analytical and problem-solving skills - Excellent communication and collaboration - High attention to detail and accountability If this sounds like your next career move, we’d love to hear from you!

Where You’ll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. Job Summary and Responsibilities *** Epic Professional Billing certification and/or experience required.*** As an IT EPIC Application Analyst, you will implement, optimize, and support our EPIC EHR system, ensuring seamless operation and alignment with clinical workflows.Every day you will analyze requirements, configure EPIC modules, perform testing, provide training and support, and troubleshoot issues, collaborating with clinical staff.To be successful, you will possess deep EPIC module expertise, strong analytical and problem-solving skills, and a commitment to healthcare technology. - Designs, builds, tests, implements, and supports information technology solutions to meet operational and clinical needs. - Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build. Works closely with customers to document requirements and communicate effectively with customers and peers to implement changes. - Supports/maintains day-to-day existing functionality/programs/applications. - Performs intermediate system analysis and troubleshooting to implement new functionality/programs/applications, and to analyze/research vendor release notes and documentation; understanding complete end-to-end system integration. - Creates thorough system design and build documentation. Analyze the functionality of the system and how it fits or not with operations; The ability to troubleshoot basic problems and recommend and take appropriate action as required. Translate high-level business requirements to detailed technical designs/documentation. - Collaborates with other analysts, staff, vendors, and leadership. Meet with department heads and executives on a routine basis to identify and prioritize their needs. Job Requirements Required - Bachelors Other in a related field or 4 years of equivalent experience may be considered in lieu of Bachelor's degree, upon hire. - 2 years of relevant experience in one of the following areas: Clinical, operational, application support and implementation. - Epic Professional Billing certification and/or experience required. - Development experience with applications in a hospital or medical related industry is required. - Experience working with project life cycle or project management methodologies is required. - EPIC Certification, within 120 Days

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY The Revenue Cycle Department is looking for a Customer Account Analyst I to join the team. Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence. Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence. What you'll do: - Participate in a comprehensive 12-week training program designed to set you up for success. - Utilize our cutting-edge knowledge-based software to quickly access documents and adapt to training in real time. - Deliver a world-class patient experience by handling billing inquiries with professionalism and care. - Update patient demographics accurately and efficiently. - Resolve billing concerns and provide clear, empathetic support to patients. - Navigate challenging conversations with patience and professionalism. - Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction. - Shift: 8am-5pm, non-negotiable - Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas. What We’re Looking For: ✔ Call center experience (medical billing preferred). ✔ Strong attention to detail and ability to multi-task. ✔ A team player with a positive attitude and willingness to learn. ✔ Passion for problem-solving and service excellence. Why Join Us? - Work in a compassionate and employee-focused culture where your voice matters. - Be part of a supportive and growing team. - Remote opportunity – Must reside in Texas. - Access to an incredible knowledge-based system that allows you to pull up key resources at a moment’s notice. If you're ready to make an impact and grow in a mission-driven environment, we’d love to hear from you! Apply today and take the next step in your career. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100%25 coverage for preventive healthcare-no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer - Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION: Required - Education High School Diploma or equivalent and - Experience 2 years Directly related medical billing and customer service experience for billing inquiries. Preferred - Education Some college Job Duties May perform some or all of the following duties: - Answer all incoming patient/client calls. - Take credit card payments over the telephone and posts to patient's accounts. - Set up monthly payment plans on patient accounts. - Add or correct insurance registration and files claims accordingly. - Update demographics to include address and telephone numbers based on patient's telephone calls. - Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others. - Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient. - Transfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls. - Attend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities. - Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions. - Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. Knowledge, Skills and Abilities - Work requires proficiency with spreadsheets and word processing software. - Work requires strong organizational skills - Work requires strong oral and written communication skills, including the use of medical terminology - Work requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees. PHYSICAL DEMANDS/WORKING CONDITIONS - Working Conditions Office Setting Salary Salary Negotiable Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including