• Provide daily transactional support to assigned business units • Responsible for day-to-day administration of core HR services to employees and managers • Perform a variety of employment related functions and serve as the site liaison between centers of excellence • Coordinate and manage Onboarding and Offboarding procedures for assigned business units • Responsible for Employee data management recording and filing of employee information • Manage all Leave of Absence requests in accordance with federal, state and company guidelines • Communicate company's policies and procedures • Support the site employee performance evaluation administration • Ensure Site/Regional Compliance with Workers Compensation and State and Federal Law. • Provide Employee Relations Support to Leads / Supervisors/ Managers • Effectively communicate Human Resources information to employees • Support Unemployment insurance compliance and reporting • Provide applicable reports and HR related administrative tasks.

About Digital Green Digital Green is a global development organization that empowers smallholder farmers through digital solutions, data, and partnerships. We work at the intersection of technology and agriculture to improve livelihoods, strengthen climate resilience, and promote inclusive agricultural systems. Background Digital Green is implementing the RLHF (Reinforcement Learning with Human Feedback) initiative to improve the quality and contextual relevance of agricultural advisory content. The initiative focuses on generating and refining location-specific Q&A pairs using a combination of AI systems, human expertise, and structured frameworks. To support this effort, Digital Green is seeking qualified Reviewers to assess and enhance Q&A content before it proceeds to the validation stage. Position Summary The Reviewer will be responsible for evaluating and refining Q&A pairs to ensure they meet the standards of the Golden Q-A framework, including trustworthiness, contextual relevance, persuasiveness, and clarity. The role requires strong subject-matter expertise and the ability to critically assess and improve content for use by farmers and extension workers. Key Responsibilities - Review 2000 Q&A pairs from farmers using the evaluation tool provided - Evaluate content against predefined criteria, including: - Technical accuracy - Contextual relevance - Clarity and usability - Inclusivity (gender and social considerations) - Enhance and refine Q&A content to improve quality and effectiveness - Provide detailed, actionable feedback to support continuous improvement - Participate in pilot/trial runs and contribute to workflow refinement - Maintain accurate records of reviewed content using project dashboards - Collaborate with validators and project teams to ensure alignment with quality standards Areas of Expertise Applicants should demonstrate expertise in one or more of the following: - Agriculture and agronomy - Climate-smart agriculture and resilience practices - Gender and social inclusion - Agricultural extension and advisory services Key Deliverables - High-quality reviewed and enhanced Q&A pairs ready for validation - Detailed feedback and recommendations for content improvement - Monthly progress reports highlighting trends, insights, and challenges - Contributions to improving Q&A generation and review workflows - Consistent documentation of review decisions via the project dashboard Qualifications and Experience - Degree (or higher) in Agriculture, Agronomy, Climate Science, Gender Studies, Agricultural Extension, or a related field - Minimum 8-10 years of relevant professional experience - Strong understanding of climate-smart agriculture and gender-responsive approaches - Experience reviewing, editing, or developing technical agricultural content - Familiarity with AI-generated or digital advisory content is an added advantage - Excellent analytical, writing, and reporting skills Reporting Line The Reviewer will report to the Project Lead, Golden Q-A / RLHF Workstream and work closely with validators and other project stakeholders. Core Competencies - Strong analytical and critical thinking skills - Attention to detail and commitment to quality - Ability to synthesize and improve technical information - Strong written communication skills - Ability to work independently and collaboratively in a fast-paced environment Time Commitment This is a part-time contract role with an estimated duration of 5 months. Each Reviewer should be able to review ~2000 Q&A pairs per month. Equal Opportunity Statement Digital Green is an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates regardless of gender, disability, or background.

- Develop and update course content, ensuring the curriculum aligns with industry standards and the academy’s educational objectives. - Maintain high standards of instructional quality and evaluate and improve teaching methodologies. - Ensure compliance with educational standards, accreditation requirements, and relevant regulations. - Conduct classroom or virtual sessions, providing an effective and engaging learning experience to students. - Facilitate discussions, workshops, webinars, and hands-on activities as appropriate to the subject matter. - Create assessments, such as quizzes, exams, projects, and assignments for the course delivered. - Provide timely and constructive feedback to students on their academic performance, if required. - Offer guidance and support to students by addressing their questions, concerns, and academic needs. - Provide one-on-one or group assistance for students if required. - Stay current in the field of expertise through ongoing research and professional development. - Participate in conferences, workshops, and seminars to enhance knowledge and skills. - Participate in Faculty meetings and contribute to curriculum development discussions. - Uphold the highest ethical standards in all educational and academic activities. - Foster a respectful and inclusive learning environment. Requirements - A Master’s or Doctoral degree in Human Resources, Business Administration, or a related field, or equivalent professional experience. - Certification in HRCI (e.g., PHR, SPHR) or SHRM (e.g., SHRM-CP, SHRM-SCP) is preferred. - Prior teaching or training experience, with a strong passion for education and student success. - Demonstrated expertise in Human Resources concepts and practices. - Excellent communication and presentation skills. - Ability to engage, motivate, and effectively deliver training in both classroom and online environments. - Strong interpersonal skills with the ability to collaborate effectively with colleagues and stakeholders. - Commitment to continuous professional development and staying updated with industry trends and best practices. - Proficiency in using educational technologies and learning management systems (LMS), where applicable.

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution. Remote Worker Guidelines - Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities - Receives and responds to incoming telephone calls. - Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner. - Communicates professionally at all times. - Ascertain the nature of the call and record information in the ASH proprietary systems. - Look up caller information using proprietary ASH systems and provide information to the caller. - Forward logs requiring further research to the appropriate department. - Utilize appropriate resources, including those online; to provide timely responses. - Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner. - Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. - Maintains safe, secure, and healthy work environment by following all legal and compliance requirements. - Complete all ASH and CSS trainings timely. - Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel. - Responds to requests for internal and external customers and/or clients, as required. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 1 year experience performing customer service duties; inbound call center experience preferred. - Basic computer skills. - Strong verbal communication skills. - Ability to utilize and maneuver in multiple systems during a single interaction. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Callcenter #Inbound #Support #Call #Pnone