At Mukuru, every customer interaction matters. As a Manager: Quality Assurance, you’ll be at the forefront of shaping exceptional customer experiences across both human and AI-powered support channels. This is your opportunity to lead quality at scale, turning insights into action and ensuring every interaction meets the highest standard. Why this role matters You won’t just oversee quality you’ll define it. From customer conversations to AI driven journeys, you’ll ensure consistency, drive improvements, and influence how millions experience our services. What you’ll do Lead quality, lead people - Manage and mentor a team of QA Specialists and a QA Coach - Drive performance, development, and a culture of continuous improvement - Ensure escalations and complaints are handled effectively and professionally Own the customer experience - Define and maintain quality standards across all channels (voice, chat, social, email) - Analyse customer feedback, complaints, and QA insights to identify pain points - Turn insights into real operational and product improvements Drive impact through insights - Monitor trends in QA scores, escalations, and CSAT - Conduct root cause analysis and provide actionable recommendations - Deliver clear, data-driven reports to leadership Shape the future with AI - Establish and monitor quality standards for AI-enabled interactions - Partner with AI teams to improve chatbot performance and automation journeys - Identify and resolve automation gaps using QA insights and tools like Vela Build systems that scale - Develop and maintain QA frameworks, scorecards, and processes - Ensure consistency, governance, and calibration across teams - Continuously improve QA tools, methodologies, and workflows What you bring - 5–7 years’ experience in Quality Assurance or Customer Support (contact centre environment) - 3+ years in a leadership or managerial role - Strong understanding of customer experience, QA frameworks, and escalation management - Experience working with multi-channel support environments - Ability to translate data into meaningful, actionable insights What sets you apart - A strong leader who can coach, influence, and inspire teams - Analytical thinker with a passion for solving customer pain points - Comfortable working at the intersection of people, process, and technology - Adaptable and resilient in a fast-paced, evolving environment - Curious about AI and automation in customer experience I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

About Us: Oruka Therapeutics (Nasdaq: ORKA) is developing novel biologics designed to set a new standard for the treatment of chronic skin diseases. Oruka’s mission is to offer patients suffering from chronic skin diseases like plaque psoriasis the greatest possible freedom from their condition by achieving high rates of complete disease clearance with dosing as infrequently as once or twice per year. Oruka is advancing a proprietary portfolio of potentially best-in-class antibodies that were engineered by Paragon Therapeutics and target the core mechanisms underlying plaque psoriasis and other dermatologic and inflammatory diseases. For more information, visit www.orukatx.com As we build our core team, we're seeking top talent in different functional areas who are not just looking for a job, but an opportunity to be part of something bigger. Someone who is passionate about making a difference and eager to contribute to establishing an engaged, inclusive, and positive company culture. Job Title: Director, Clinical Quality Assurance Location: Remote; Waltham, MA area candidates preferred. Role Overview: The Director, Clinical Quality Assurance is responsible for providing strategic quality leadership, support, and oversight for Oruka’s clinical development activities, with primary focus on Good Clinical Practice (GCP) and related quality systems supporting clinical trials. This role will establish, improve, and lead phase-appropriate clinical quality processes, ensure robust oversight of clinical trial execution and vendor performance, and drive inspection readiness for global health authority inspections, including FDA Bioresearch Monitoring (BIMO) inspections. This role will partner closely with Clinical Operations, Clinical Development, Biometrics, Pharmacovigilance, Regulatory Affairs, Medical Writing, and external service providers to ensure that clinical studies are conducted in accordance with GCP, applicable global regulations, internal procedures, and protocol requirements. The Director, Clinical QA will provide proactive quality input across the clinical trial lifecycle, support continuous improvement, and help build a quality-focused culture as the organization advances its pipeline. Key Responsibilities: - Clinical Quality Oversight: Provide Clinical QA oversight for new and ongoing clinical studies to ensure compliance with GCP, applicable regulatory requirements, and internal procedures. Serve as the primary quality business partner to Clinical Operations and other development functions to identify, assess, and mitigate quality and compliance risks across the clinical trial lifecycle. Review key study-level documents for quality and compliance, including protocols, informed consent forms, investigator brochures, monitoring plans, vendor oversight plans, data review plans, study reports, and essential trial documentation. Support development and implementation of phase-appropriate clinical quality procedures and processes. - Quality Systems Support for Clinical Development: Provide quality support for clinical deviations, protocol deviations, investigations, root cause analysis, CAPA development, effectiveness checks, and change control activities related to clinical development. Ensure appropriate escalation, documentation, trending, and management visibility for significant quality issues. Partner cross-functionally to identify recurring themes, systemic risks, and opportunities for process improvement. Establish and maintain clinical quality metrics and dashboards to support management review and continuous improvement. - Vendor and CRO Quality Oversight: Provide quality oversight of CROs, central laboratories, clinical software vendors, and other GCP-relevant service providers supporting Oruka’s clinical programs. Support qualification, selection, ongoing oversight, and performance evaluation of GCP vendors, including participation in vendor audits or due diligence activities as needed. Contribute to vendor governance processes to ensure appropriate quality expectations, responsibilities, and issue escalation pathways are defined and maintained. - Audit Program Execution: Develop and execute a phase-appropriate GCP audit strategy and annual audit program based on risk, program priorities, and business needs. Conduct and/or manage investigator site, vendor, study-specific, and for-cause audits as needed. Author audit plans, reports, observations, and follow-up actions, and ensure timely resolution of audit findings through appropriate CAPA management and verification of effectiveness. Travel to clinical sites, vendors, and investigator meetings as needed. - Inspection Readiness and Health Authority Support: Lead GCP inspection readiness activities across the organization, including development of inspection readiness plans, mock inspections, storyboards, SME preparation, document review, and inspection response coordination. Serve as the primary Clinical QA lead for FDA BIMO inspection readiness and support for other global regulatory inspections involving clinical trial activities. Partner with internal teams and external vendors to ensure inspection-facing documentation, processes, and responsibilities are inspection-ready at all times. - Risk-Based Quality Management: Embed risk-based quality management principles into study oversight and clinical quality processes. Partner with Clinical Operations and cross-functional teams to support quality risk assessments, critical data/process identification, quality tolerance considerations where appropriate, and evaluation of key risk indicators and centralized quality signals. Ensure quality oversight activities are focused on matters most relevant to subject safety, rights, data integrity, and trial reliability. - Inspection-Ready Documentation and TMF Support: Provide quality support and oversight related to Trial Master File (TMF) health, inspection-ready documentation practices, and completeness of essential records. Collaborate with study teams and vendors to ensure that documentation standards, reconciliation processes, and issue escalation practices support an inspection-ready state throughout study conduct. Minimum Qualifications: - Bachelor’s degree in Life Sciences, Nursing, Pharmacy, or related discipline; advanced degree preferred. - 10+ years of experience in Clinical QA/GCP Quality within biotechnology, pharmaceuticals, or a CRO environment. - Strong knowledge of GCP and applicable global clinical regulatory requirements. - Experience supporting quality oversight for Phase 1–3 clinical trials. - Demonstrated experience with GCP audits, including investigator site and/or vendor audits. - Experience supporting clinical deviations, investigations, CAPAs, and related quality system activities. - Experience leading or supporting inspection readiness and regulatory inspections, including FDA BIMO inspections. - Strong working knowledge of sponsor oversight expectations for CROs and other outsourced clinical vendors. - Excellent judgment, communication, and collaboration skills, with the ability to influence across functions in a fast-paced environment. - Willingness to travel as needed for audits, site visits, and inspection readiness activities (10-15%). Preferred Qualifications: - Experience as an early Clinical QA hire in a growing biotech company. - Experience supporting biologics development programs. - Familiarity with eQMS tools and clinical systems relevant to quality oversight. - Experience with risk-based quality management and quality metrics. Compensation: - An appropriate financial package will be developed for the successful candidate to include a competitive base salary and equity, with a performance-related bonus opportunity. - The anticipated salary range for candidates is $213,000 - $240,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Oruka is a multi-state employer and this salary range may not reflect positions that work in other states. Job Location: - Remote; Waltham, MA candidates preferred We're looking forward to hearing how you can contribute to our team and mission. Join us in shaping the future of our company and making a real impact every day. Salary Range for the Role $213,000—$240,000 USD What We Offer: - A chance to be part of a vibrant startup culture where your work can directly impact bringing new medicines to patients. - Competitive salary and benefits package. - A supportive and inclusive team environment where everyone is encouraged to bring their authentic selves to work. - Opportunities for professional growth and development.

We're looking for a QA Tester with Unity mobile game experience to help ensure smooth, high-quality gameplay experiences across our mobile football games. You will define, execute, and refine the testing process from hands-on manual testing through integration and regression testing across frontend and backend systems. This role is ideal for someone who loves games, understands how to break and fix them, and wants to help shape the quality standards of a fast-moving game startup. Why You'll Want to Join - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you feel most productive - Be part of a growing mobile gaming startup focused on football fandom and community - Collaborate with an international team of engineers, designers, and players who care deeply about gameplay quality What You'll Work On Test Planning and Execution - Define and execute comprehensive test suites for new features, regression, and integration testing across Unity mobile and backend systems - Build and maintain testing frameworks to ensure consistent and reproducible validation of new features and releases - Support release readiness reviews and post-deployment validation across production and staging environments Bug Reporting and Defect Management - Clearly describe and log bugs including internal bug reports from playtesting and feedback sessions as well as reports coming from the community - Monitor, report, and triage defects and provide detailed diagnostics to assist engineers in root-cause analysis - Collaborate with engineers to identify test requirements and edge cases early in the development process API, Backend, and Performance Validation - Validate data flow, API reliability, and UI performance across multiple environments - Test RESTful APIs using Postman, pytest, or Supertest - Debug issues end to end alongside engineers and communicate findings clearly What You Bring - 3+ years of QA experience testing Unity mobile games spanning frontend and backend layers - Solid understanding of software QA methodologies, manual testing practices, and automation best practices - Proficiency working with and testing in the Unity Editor - Experience testing RESTful APIs using Postman, pytest, or Supertest - Understanding of Git version control workflows - Ability to debug issues end to end alongside engineers - Excellent written communication skills for clear bug reporting and technical collaboration - Genuine love for games Nice to Have - Mobile release management experience including app store submissions, versioning, updated descriptions, and marketing asset coordination - Background in automation testing and proficiency in automated testing frameworks - Experience integrating tests within CI/CD pipelines How to Apply Please include: - Your updated resume with relevant QA or Unity experience - A short Loom video (1 to 2 minutes) introducing yourself and walking through a bug or gameplay issue you caught during testing, how you reproduced and documented it, and how you communicated it to the engineering team Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are detail-obsessed, gameplay-driven, and want to make sure every release feels solid, this role puts you at the heart of a team building the next generation of mobile football experiences. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record an video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

We're looking for a QA Tester with Unity mobile game experience to help ensure smooth, high-quality gameplay experiences across our mobile football games. You will define, execute, and refine the testing process from hands-on manual testing through integration and regression testing across frontend and backend systems. This role is ideal for someone who loves games, understands how to break and fix them, and wants to help shape the quality standards of a fast-moving game startup. Why You'll Want to Join - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you feel most productive - Be part of a growing mobile gaming startup focused on football fandom and community - Collaborate with an international team of engineers, designers, and players who care deeply about gameplay quality What You'll Work On Test Planning and Execution - Define and execute comprehensive test suites for new features, regression, and integration testing across Unity mobile and backend systems - Build and maintain testing frameworks to ensure consistent and reproducible validation of new features and releases - Support release readiness reviews and post-deployment validation across production and staging environments Bug Reporting and Defect Management - Clearly describe and log bugs including internal bug reports from playtesting and feedback sessions as well as reports coming from the community - Monitor, report, and triage defects and provide detailed diagnostics to assist engineers in root-cause analysis - Collaborate with engineers to identify test requirements and edge cases early in the development process API, Backend, and Performance Validation - Validate data flow, API reliability, and UI performance across multiple environments - Test RESTful APIs using Postman, pytest, or Supertest - Debug issues end to end alongside engineers and communicate findings clearly What You Bring - 3+ years of QA experience testing Unity mobile games spanning frontend and backend layers - Solid understanding of software QA methodologies, manual testing practices, and automation best practices - Proficiency working with and testing in the Unity Editor - Experience testing RESTful APIs using Postman, pytest, or Supertest - Understanding of Git version control workflows - Ability to debug issues end to end alongside engineers - Excellent written communication skills for clear bug reporting and technical collaboration - Genuine love for games Nice to Have - Mobile release management experience including app store submissions, versioning, updated descriptions, and marketing asset coordination - Background in automation testing and proficiency in automated testing frameworks - Experience integrating tests within CI/CD pipelines How to Apply Please include: - Your updated resume with relevant QA or Unity experience - A short Loom video (1 to 2 minutes) introducing yourself and walking through a bug or gameplay issue you caught during testing, how you reproduced and documented it, and how you communicated it to the engineering team Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are detail-obsessed, gameplay-driven, and want to make sure every release feels solid, this role puts you at the heart of a team building the next generation of mobile football experiences. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record an video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.