Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! - Start Date: Monday, May 4th, 2026 - Location: Train and work remotely from approved states (Utah, Texas and North Carolina) - Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory) - Full-Time: 40 hours/week - Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred) - Pay: $15/hour + bonus potential up to $6/hour What you’ll do - Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. - Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. - Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. - Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. - Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. - Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. - Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need - 2-3 years minimum customer service experience - Inbound sales and Contact Center experience a plus! - A goal-getter mentality, always striving to crush metrics and share our amazing products with customers - A fun, friendly personality that loves connecting with customers in unexpected and engaging ways - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - Computer literacy skills with the ability to type at least 40 wpm - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us - Monthly performance bonuses for those who qualify - Ownership of your development with support from leaders dedicated to fostering growth - Bi-annual performance reviews - A safe, respectful, and inclusive work environment Perks - Amazing medical, dental, and vision coverage - 401(k) match - Deep discounts on contact lenses, glasses lenses and glasses frames - Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$15 USD *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15—$15 USD

Position Summary: The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service. Hours of Operation: - Monday – Friday: 7:00 am – 4:00 pm CST (Your working hours must fall within these hours) Principal Duties & Responsibilities: - Customer Support: - Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate) - Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate) - Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced) - Proactive Issue Management: - Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate) - Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate) - Compliance & Professionalism: - Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced) - Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)

The Customer Solutions Advocate is one of a few roles that have direct interactions with our customers. They are responsible for providing forward-thinking problem resolution, with superior service, to address customer issues. This role will handle inquiries from a select set of customers and sales representatives, which will enforce a deep understanding of the customers’ needs and preferences. This position is empowered to take appropriate action to execute solutions or escalate issues to the team manager when needed. They will partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. Primary Responsibilities: - Resolve problems and provide timely / proactive resolution with superior service to address customer issues. - Handle inbound phone, email and chat contacts from a select set of customers and sales representatives. - Take appropriate action to execute solutions or escalate issues to the team manager on behalf of the customer. - Partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue. - Special projects to support customers as needed. Note: Could result in additional charge to customer. Education and Experience: - Level of Formal Education: High School diploma or equivalent, Bachelors preferred - Area of Study: Customer Service - Minimum Years of Experience: 1 - Type of Experience: Customer Service, Order Management - Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. - Skills & Abilities: - - Excellent verbal and written communication skills. - Superior relationship building - Time Management skills, ability to multi-task - Organizational skills - Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action - Additional Language Skills: Excellent communication in English (written and verbal) and interpersonal skills - Personal Attributes & Other/Preferred: - - Strong customer service orientation - Self-Starter - Analytical - Able to succeed in an ambiguous environment About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand ­– a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down. With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself? Retail Careers Supply Chain Careers Sales Careers Corporate Careers

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. • Triage, tag, and resolve emails and chats in Gladly within your SLA. • Use approved macros and personalize to Grüns voice. • Process returns and exchanges • Handle subscription edits in Skio. Fix addresses and payment issues. • Track shipping issues accurately and promptly - sending proactive updates. • Flag product quality or adverse events. Open tasks with photos and details. • Keep clean notes so any agent can pick up the thread—document resolutions in Gladly.