The Customer Solutions Advocate is one of a few roles that have direct interactions with our customers. They are responsible for providing forward-thinking problem resolution, with superior service, to address customer issues. This role will handle inquiries from a select set of customers and sales representatives, which will enforce a deep understanding of the customers’ needs and preferences. This position is empowered to take appropriate action to execute solutions or escalate issues to the team manager when needed. They will partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. Primary Responsibilities: - Resolve problems and provide timely / proactive resolution with superior service to address customer issues. - Handle inbound phone, email and chat contacts from a select set of customers and sales representatives. - Take appropriate action to execute solutions or escalate issues to the team manager on behalf of the customer. - Partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue. - Special projects to support customers as needed. Note: Could result in additional charge to customer. Education and Experience: - Level of Formal Education: High School diploma or equivalent, Bachelors preferred - Area of Study: Customer Service - Minimum Years of Experience: 1 - Type of Experience: Customer Service, Order Management - Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. - Skills & Abilities: - - Excellent verbal and written communication skills. - Superior relationship building - Time Management skills, ability to multi-task - Organizational skills - Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action - Additional Language Skills: Excellent communication in English (written and verbal) and interpersonal skills - Personal Attributes & Other/Preferred: - - Strong customer service orientation - Self-Starter - Analytical - Able to succeed in an ambiguous environment About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand ­– a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down. With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself? Retail Careers Supply Chain Careers Sales Careers Corporate Careers

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. • Triage, tag, and resolve emails and chats in Gladly within your SLA. • Use approved macros and personalize to Grüns voice. • Process returns and exchanges • Handle subscription edits in Skio. Fix addresses and payment issues. • Track shipping issues accurately and promptly - sending proactive updates. • Flag product quality or adverse events. Open tasks with photos and details. • Keep clean notes so any agent can pick up the thread—document resolutions in Gladly.

A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (email & chat support), you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

• Monitor the team inbox for incoming cases and requests from our broker clients • Enter ALL transactions that are pulled from the inbox onto the Smart Sheet (Daily tracking tool) • Track daily progress of each case for team visibility and organization on the Smart Sheet • Maintain an exceptional relationship with all the brokers who are being serviced with daily follow ups. • Consistent communications with Broker clients is precise and well written. • Develop strong relationships with our Carrier partners for information and educational purposes. • Efficient process of all transactions into the carrier portals for submission or change. • Email requests and questions to assigned representatives at the carrier level. • Maintain contact and in good standing with all of our carrier partners