• Monitor API connections and integrations with supply partners, proactively identifying issues with data quality, response accuracy, or operational workflows. • Diagnose, triage, and resolve real-time and recurring problems, including undocumented errors, data discrepancies, and rate limiting behaviors. • Partner with Engineering to QA new supplier integrations and system changes before and after deployment, including reviewing API behavior, validating fix effectiveness, and surfacing edge cases that automated testing may miss. • Collaborate cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolution. • Lead or participate in incident management, investigating root causes and ensuring all relevant details (logs, error messages, impacted workflows) are documented in tracking systems. • Maintain and update documentation, knowledge bases, and standard operating procedures to drive efficiency and support continuous improvement. • Develop and track incident metrics (e.g., response times, resolution SLAs, recurring issue types) to inform supplier performance reviews and system enhancements. • Assist with ongoing monitoring, reporting, and process optimization to reduce incident frequency and improve platform reliability.

• Design and evolve multi-provider, multi-region GPU compute clusters optimized for large-scale training • Serve as the primary technical point of contact for customers running large-scale training workloads • Define SLOs and error budgets that account for the unique failure modes of GPU infrastructure • Ensure the health and performance of high-speed interconnects • Build deep visibility into GPU utilization, memory pressure, interconnect throughput • Build production-grade automation for cluster provisioning, GPU health checks, job scheduling • Lead incident response for complex failures spanning hardware, networking, orchestration

• Du baust und leitest ein kleines DevOps- & Operations-Teams • Du stellst einen stabilen und skalierbaren IT-Betriebs (Services, Plattformen) sicher • Du arbeitest eng mit Entwicklung und Produktmanagement zusammen • Du führst DevOps-Standards ein und entwickelst sie weiter • Du trägst die Verantwortung für CI/CD, Monitoring, Security und Infrastruktur • Deine Hands-on Mitarbeit im Tagesgeschäft ist deine größte Stärke

Overview We are seeking a highly skilled DevOps & Cloud Architect to design, implement, and manage scalable, secure, and high-performance cloud infrastructure. This role will bridge development and operations, ensuring efficient CI/CD processes, robust system architecture, and adherence to best practices across cloud and Salesforce environments, with a strong emphasis on AI-driven automation. Responsibilities - Design and architect cloud-native and hybrid solutions across platforms such as AWS, Azure, or GCP - Define and implement DevOps strategies, frameworks, and best practices - Build and maintain scalable, resilient, and secure infrastructure - Lead the design and optimization of CI/CD pipelines for faster and reliable deployments - Implement and manage Salesforce DevOps processes using Salesforce DX (SFDX) - Design and automate Salesforce deployment pipelines (metadata/API-based deployments, CI/CD integration) - Manage version control and branching strategies for Salesforce and cloud applications - Establish infrastructure as code (IaC) practices using tools like Terraform, CloudFormation, or ARM templates - Ensure system reliability, performance, and cost optimization - Implement monitoring, logging, and alerting solutions - Leverage AI-assisted development tools to improve developer productivity, code quality, and delivery speed - Design and implement AI-driven automation for CI/CD pipelines, testing, code reviews, and operational workflows - Define guardrails and governance for safe and controlled use of AI tools to prevent unnecessary refactoring and risk - Integrate AI-based insights into monitoring, anomaly detection, and incident management - Evaluate and adopt emerging AI/ML tools for DevOps, cloud operations, and Salesforce development - Collaborate with development, QA, Salesforce teams, and architecture teams to streamline delivery workflows - Define and enforce security, compliance, and governance standards across cloud and Salesforce platforms - Evaluate and integrate new tools, technologies, and automation practices - Provide technical leadership and mentorship to DevOps engineers and teams Qualifications Education/Experience: - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) - 8+ years of experience in DevOps, cloud engineering, or infrastructure roles Required Skills/Abilities: Required - Strong hands-on experience with at least one major cloud provider (AWS, Azure, or GCP) - Proven experience with Salesforce DX (SFDX) and Salesforce deployment processes - Experience with AI-assisted development tools and automation frameworks - Expertise in CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI, Azure DevOps) - Proficiency in Infrastructure as Code (Terraform, CloudFormation, etc.) - Strong scripting skills (Python, Bash, or similar) - Experience with containerization and orchestration (Docker, Kubernetes) - Solid understanding of networking, security, and system design principles - Experience with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.) - Experience with Git-based version control and branching strategies Preferred - Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) - Salesforce certifications (e.g., Salesforce Platform Developer, DevOps or Architect certifications) - Experience with Salesforce environments (Scratch Orgs, Sandboxes, Packaging) - Knowledge of DevSecOps and secure deployment practices - Familiarity with cost optimization and FinOps practices - Experience implementing AI-driven DevOps (AIOps) or intelligent automation solutions National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $164,000 - $188,500 annually. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE