• Answer and direct phone calls • Write and distribute email, correspondence memos, letters, and forms • Assist the Property Manager in maintaining office policies and procedures

• Serve as a key safety and compliance partner across multiple sites • Conduct annual (or more frequent) site safety reviews and wellness checks • Lead investigations for serious incidents and support root cause analysis and corrective action plans • Monitor safety trends, deliver monthly safety performance reports, and drive continuous improvement • Guide and support Location Safety Managers (LSMs) with ongoing development • Partner with HR and Operations to ensure proper staffing of driver trainers • Support compliance with company policies, training standards, and state/federal regulations • Assist with safety training programs, claims management, and coordination of regional safety initiatives • Travel up to 80%, primarily overnight, to provide on-site coaching, audits, and emergency response

• Own and execute FMX’s SEO strategy, including keyword research, on-page optimization, technical SEO, and monitoring/refinement • Manage, mentor, and shape a digital optimization team • Monitor rankings, traffic, and SERP behavior to continuously refine strategy • Expand into emerging AI search paradigms (AI search, GEO, zero-click environments) • Lead CRO strategy across key website journeys (demo requests, lead magnets, product pages) • Design and run A/B tests and experiments to improve conversion rates • Implement personalization and dynamic content experiences • Analyze user behavior (heatmaps, session recordings, funnel analysis, usability tests) to identify friction points • Partner with design and development to implement and iterate on improvements, advocating for a data-driven approach to design decisions • Build dashboards and reporting frameworks for website and campaign performance • Analyze campaign and channel performance to inform optimization efforts • Define and track KPIs across the full funnel (traffic → engagement → conversion → pipeline) • Work within tools like Google Tag Manager to implement tracking, events, and integrations and support system integrations • Ensure data accuracy, consistency, and proper attribution across systems

CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We’re looking for humble, motivated, and emotionally intelligent people to join our team. Because we’re growing, we’re looking for an experienced Remote Assistant Technical Services Delivery Manager to help lead our team of technicians at CG Tech Services. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. About the role: The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands-on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you’ll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives. This is a full-time position of 40-50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities.  This is an awesome opportunity for someone who: - Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated. - Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success. - Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction, and growth. - Is a quick, self-motivated learner who wants to work for a company that will invest in their education. - Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term. Responsibilities: - Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs. - Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies. - Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery. - Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines. - Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement. - Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction. - Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution.