CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We’re looking for humble, motivated, and emotionally intelligent people to join our team. Because we’re growing, we’re looking for an experienced Remote Assistant Technical Services Delivery Manager to help lead our team of technicians at CG Tech Services. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. About the role: The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands-on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you’ll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives. This is a full-time position of 40-50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities.  This is an awesome opportunity for someone who: - Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated. - Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success. - Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction, and growth. - Is a quick, self-motivated learner who wants to work for a company that will invest in their education. - Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term. Responsibilities: - Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs. - Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies. - Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery. - Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines. - Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement. - Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction. - Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution.

Job DetailsLevel: ExperiencedJob Location: Oregon/Alaska Territory - ORPosition Type: Full TimeEducation Level: Bachelors DegreeSalary Range: $100,000.00 - $130,000.00 SalaryJob Shift: DayJob Category: SalesCompany Overview Specified Technologies Inc. (STI) is an industry leader in the development of firestopping systems, smoke and sound control products, and innovative construction solutions. For more than 30 years, STI has partnered with contractors, engineers, and building owners to provide tested, trusted, and code‑compliant solutions worldwide. Headquartered in Somerville, New Jersey, the company has grown to serve multiple markets and geographies and remains committed to innovation, safety, and performance in passive fire protection. Position Overview We’re seeking a Territory Manager based in the Oregon / Alaska area who will be responsible for driving sales growth, expanding market presence, and supporting customers within an assigned geographic region. This role combines relationship management, technical product education, and strategic territory planning. You will work closely with contractors, distributors, and design professionals to promote STI’s firestop solutions and ensure successful project outcomes. This is a fully remote role that requires frequent travel within the Oregon/Alaska territory to support customers and drive sales activity. The ideal candidate must reside in Oregon, with a strong preference for those located in Portland or within 30 minutes of the Portland Airport due to travel and operational requirements. What You’ll Do: Key Responsibilities Territory & Account Management Manage and grow sales within the assigned territory by developing strong relationships with contractors, distributors, and design professionals. Conduct regular field visits to job sites, distributor locations, and customer offices. Identify new business opportunities and execute strategies to expand market share. Maintain a strong pipeline of projects and accounts using CRM tools. Customer Support & Technical Guidance Provide product education, demonstrations, and training to contractors, installers, and distributor teams. Assist customers in selecting appropriate firestop systems based on project requirements. Collaborate with STI’s Technical Services team to support complex project needs. Troubleshoot product or installation issues and ensure customer satisfaction. Sales Execution & Reporting Develop and execute a territory business plan aligned with company goals. Track sales performance, forecast demand, and report on market trends. Support distributor partners with inventory planning, promotional activities, and sales initiatives. Represent STI at trade shows, industry events, and training sessions. Cross‑Functional Collaboration Work closely with Marketing, Technical Services, and Product Management to support customer needs and market feedback. Coordinate with internal teams to ensure timely order fulfillment and customer communication. QualificationsQualifications Education & Experience Bachelor’s degree in Business, Construction Management, Engineering, or related field preferred. 2+ years of experience in field sales, construction products, building materials, or a related industry (preferred). Experience working with contractors, distributors, or design professionals is a plus. Skills & Competencies Strong relationship‑building and communication skills. Ability to understand technical product information and explain it clearly to customers. Self‑motivated with strong territory planning and organizational abilities. Comfortable working independently and managing a field‑based schedule. Proficiency with CRM systems and Microsoft Office tools. Ability to travel regularly within the assigned territory. Working Conditions Field‑based role with frequent travel to customer sites, distributor locations, and industry events. Occasional overnight travel depending on territory size. Must be comfortable visiting active construction sites and wearing required PPE. Why You'll Love Working Here! At STI Firestop, you'll be part of a team that values innovation, integrity, and individual growth. We’re committed to supporting our employees with meaningful benefits, including: Paid Time Off – Company Paid Holidays, Vacation, Floating, and Sick time to use when it works best for you. Medical, Dental & Vision Insurance – Comprehensive coverage to keep you and your family healthy. 401(k) Retirement Plan – Build your financial future with our 401(k) program, including employer contributions. A Great Team Environment – Work with people who support you, value your contributions, and want to see you succeed. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please note: This position is not eligible for visa sponsorship or H-1B transfer. Candidates must be legally authorized to work in the United States at the time of application and not require sponsorship now or in the future.

Job DetailsLevel: ExperiencedJob Location: Oregon/Alaska Territory - ORPosition Type: Full TimeEducation Level: Bachelors DegreeSalary Range: $100,000.00 - $130,000.00 SalaryJob Shift: DayJob Category: SalesCompany Overview Specified Technologies Inc. (STI) is an industry leader in the development of firestopping systems, smoke and sound control products, and innovative construction solutions. For more than 30 years, STI has partnered with contractors, engineers, and building owners to provide tested, trusted, and code‑compliant solutions worldwide. Headquartered in Somerville, New Jersey, the company has grown to serve multiple markets and geographies and remains committed to innovation, safety, and performance in passive fire protection. Position Overview We’re seeking a Territory Manager based in the Oregon / Alaska area who will be responsible for driving sales growth, expanding market presence, and supporting customers within an assigned geographic region. This role combines relationship management, technical product education, and strategic territory planning. You will work closely with contractors, distributors, and design professionals to promote STI’s firestop solutions and ensure successful project outcomes. This is a fully remote role that requires frequent travel within the Oregon/Alaska territory to support customers and drive sales activity. The ideal candidate must reside in Oregon, with a strong preference for those located in Portland or within 30 minutes of the Portland Airport due to travel and operational requirements. What You’ll Do: Key Responsibilities Territory & Account Management Manage and grow sales within the assigned territory by developing strong relationships with contractors, distributors, and design professionals. Conduct regular field visits to job sites, distributor locations, and customer offices. Identify new business opportunities and execute strategies to expand market share. Maintain a strong pipeline of projects and accounts using CRM tools. Customer Support & Technical Guidance Provide product education, demonstrations, and training to contractors, installers, and distributor teams. Assist customers in selecting appropriate firestop systems based on project requirements. Collaborate with STI’s Technical Services team to support complex project needs. Troubleshoot product or installation issues and ensure customer satisfaction. Sales Execution & Reporting Develop and execute a territory business plan aligned with company goals. Track sales performance, forecast demand, and report on market trends. Support distributor partners with inventory planning, promotional activities, and sales initiatives. Represent STI at trade shows, industry events, and training sessions. Cross‑Functional Collaboration Work closely with Marketing, Technical Services, and Product Management to support customer needs and market feedback. Coordinate with internal teams to ensure timely order fulfillment and customer communication. QualificationsQualifications Education & Experience Bachelor’s degree in Business, Construction Management, Engineering, or related field preferred. 2+ years of experience in field sales, construction products, building materials, or a related industry (preferred). Experience working with contractors, distributors, or design professionals is a plus. Skills & Competencies Strong relationship‑building and communication skills. Ability to understand technical product information and explain it clearly to customers. Self‑motivated with strong territory planning and organizational abilities. Comfortable working independently and managing a field‑based schedule. Proficiency with CRM systems and Microsoft Office tools. Ability to travel regularly within the assigned territory. Working Conditions Field‑based role with frequent travel to customer sites, distributor locations, and industry events. Occasional overnight travel depending on territory size. Must be comfortable visiting active construction sites and wearing required PPE. Why You'll Love Working Here! At STI Firestop, you'll be part of a team that values innovation, integrity, and individual growth. We’re committed to supporting our employees with meaningful benefits, including: Paid Time Off – Company Paid Holidays, Vacation, Floating, and Sick time to use when it works best for you. Medical, Dental & Vision Insurance – Comprehensive coverage to keep you and your family healthy. 401(k) Retirement Plan – Build your financial future with our 401(k) program, including employer contributions. A Great Team Environment – Work with people who support you, value your contributions, and want to see you succeed. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please note: This position is not eligible for visa sponsorship or H-1B transfer. Candidates must be legally authorized to work in the United States at the time of application and not require sponsorship now or in the future.

• Partner with Total Rewards leadership to define and operationalize Serve’s compensation philosophy • Design and maintain salary bands, job architecture, and leveling alignment across the organization • Partner with Leadership and key business stakeholders to support annual compensation processes including merit, promotions, and market adjustments • Own market benchmarking and provide data-driven recommendations on pay positioning • Advise HRBPs and business leaders on offers, promotions, and complex compensation scenarios • Conduct internal equity analyses and recommend actions to address gaps • Ensure compliance with federal, state, and local pay regulations, including pay transparency • Establish and maintain governance, processes, and documentation for compensation decisions • Partner with Human Resources and Rippling to ensure data accuracy and scalable compensation processes • Develop dashboards and reports on compensation metrics (pay equity & trends)