• Develop and implement data-driven marketing strategies tailored to client needs • Collaborate with clients to understand their business needs and objectives • Communicate insights and reports on performance • Develop and maintain strong client relationships • Work with the Client Strategy Manager to manage multiple client accounts • Upsell and cross-sell additional services to clients

• Perform DRG Clinical Validation reviews to ensure diagnoses are accurate, supported, and compliant • Evaluate medical records, diagnostic findings, and treatment plans using evidence-based guidelines • Produce clear, concise clinical summaries and determinations within established turnaround times • Identify opportunities for improved documentation, coding accuracy, and cost containment • Conduct readmission and level of care reviews, including outlier and appeal cases • Collaborate with internal teams and, when needed, engage with providers to support clinical findings • Contribute to quality assurance initiatives and ongoing program development.

• Provide clinical and professional expertise for professional education programs. • Contribute to the strategy and of education programs. • Identify and uncover new training needs and gaps from sales and marketing leaders and Key Opinion Leaders physicians and allied health professionals. • Work closely with HCPs, Professional Education program managers, and sales and marketing leaders to align initiatives that are developed, executed and measured for HCP engagement and impact. • Identify subject matter experts (physicians and allied professionals) for speaking and providing peer to peer training. • Manage KOL relationships for professional education engagements. • Manage faculty database and facilitate speaker’s bureau. • Develop relationships with Clinicians at all levels; Fellows, EP, Cardiologists, Electrophysiology, AHP/APP, Hospital Administration. • Collaborate with key internal and external stakeholders (Marketing, Sales, physicians and allied professional, etc.) to gather inputs and feedback during analysis. • Establish and maintain strong cross functional relationships with the US commercial organization at the Area and Regional leadership level. • Support Professional Education Manager and Professional Education team during programs or as needed with full knowledge of all Professional Education programs and faculty. • Ensure positive customer/trainee/trainer experience and message consistency at programs and become an expert within the designated therapy. • Understand and articulate all Office of Ethics and Compliance policy and procedures, and report or enforce policies when required to maintain full division compliance. • Partner with Fellows program for seamless handoffs. • Identify standardized methods to evaluate impact of education programs and to continuously improve. • Drive a culture of best industry practices, technologies, and tools and as appropriate apply those best practices, technologies, and tools. • Comply with global regulatory relations and requirements, company policy, operating procedures, processes, and task assignment. • Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends. • Maintain budget awareness of spending to meet department goals.

• Oversee call center operations, including incident management, quality assurance, and tier escalation for all supported channels such as phone, email, chat, and self-service. • Monitor Service Desk request trends and produce analytical reports. • Deliver first-tier technical support and collaborate with the VP, US Operations to organize and maintain the U.S. Service Desk operational schedule. • Maintain constant availability to address urgent matters as they arise. • Lead staff development through coaching, mentoring, and training sessions. • Direct the creation and management of training policies and procedures for Service Desk personnel. • Fill in for shifts as needed to cover for team absences due to illness or scheduled leave. • Uphold and champion the ServiceTec 'culture of service' in all professional interactions.