Technicien·ne support technique junior

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 51-200

Location

Canada

Posted

67 days ago

Salary

0

Seniority

Junior

No structured requirement data.

Job Description

Technicien·ne support technique junior

PG Solutions

Chez Juris Concept, être à l'avant-garde de l'innovation technologique pour le monde juridique n'est pas juste une mission, c'est notre passion. Nous nous consacrons à réinventer la manière dont avocats, notaires, et huissiers gèrent leur quotidien. En fusionnant notre amour pour la créativité avec les dernières avancées technologiques, nous offrons des solutions numériques qui ne se contentent pas d'améliorer l'efficacité et la conformité, mais transforment véritablement la pratique légale. Principales responsabilités - Offrir du support technique lié au fonctionnement de nos applications métiers et environnements - Diagnostiquer et résoudre des incidents liés aux accès, aux connexions, aux communications avec les serveurs, aux bases de données, aux enjeux de performances, à l’impression ou à certaines permissions - Accompagner les utilisateurs en français et en anglais dans la résolution de problèmes techniques - Effectuer du soutien à distance dans différents environnements clients, SaaS ou hébergés - Participer à certaines mises à jour, installations, déploiements et transferts techniques - Documenter les interventions et collaborer avec les équipes internes - Appuyer, selon l’évolution dans le rôle, certaines tâches liées à la validation ou à la préparation de données Environnement technique - Applications métiers et logiciels spécialisés - Windows et outils de prise en main à distance - Environnements client-serveur et cloud AWS/Azure - SQL, bases de données, connexions VPN et déploiements applicatifs selon les besoins Profil recherché - Formation pertinente en informatique, soutien technique ou domaine connexe - Expérience en support technique - Bonne capacité d’analyse et de résolution de problèmes - Aisance avec plusieurs outils et environnements techniques - Rigueur, autonomie et bon sens de l’organisation - Une bonne maîtrise du français et de l’anglais est requise car le titulaire du poste aura à communiquer fréquemment dans les deux langues, tant oralement que par écrit. Nous avons des collègues, des clients et des partenaires au Québec, ainsi que dans le reste du Canada et aux États-Unis. (Atout) Atouts - Expérience en support à distance - Connaissances de base en SQL, bases de données ou manipulations de données simples - Expérience avec des logiciels métiers, des environnements clients varies ou des environnements techniques à distance Ce que nous offrons - Rémunération et avantages sociaux parmi les meilleurs du marché. - Environnement stimulant et international, avec des opportunités d’évolution - Participation à l’achat d’actions (CSU.TO), REER, assurance complète (médical, dentaire, invalidité) - Poste en télétravail avec tous les équipements nécessaires fournis - 5 jours de congés personnels en plus des vacances annuelles - Culture axée sur le développement professionnel, la formation et le mentorat - Vous souhaitez évoluer dans un rôle technique concret, apprendre sur plusieurs environnements et avoir un impact réel dans un contexte en transformation ? Joignez-vous à notre équipe dynamique. *Seuls les candidats retenus seront contactés*. Harris s'engage en faveur d'un programme d'égalité des chances en matière d'emploi, et les candidatures des membres de groupes ciblés, y compris les femmes, les personnes handicapées, les peuples autochtones et les minorités visibles, sont encouragées. Si vous êtes une personne en situation de handicap, vous pouvez recevoir de l'aide pour le processus de sélection et de sélection sur demande. L'équipe d'acquisition de talents de Harris n'utilise pas de messages texte pour communiquer avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler aux postes affichés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe d'acquisition de talents pour une entrevue, à condition qu'ils répondent aux critères requis.

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