Join Capita Public Service as Head of PMO Capita is seeking an experienced Head of PMO to lead the PMO function for a strategic client programme. This is a unique opportunity to shape and deliver high-quality programme support across a multi-phase transformation initiative, ensuring robust governance, reporting, and delivery standards. Reporting to the Client Group Head of Portfolio Office, you will establish and lead the PMO team to support the programme, ensuring services are defined, delivered, and maintained to a high standard. You’ll author key guidance documents, embed governance and reporting structures, and ensure consistent adherence across the programme. Working closely with the Major Programme Director, you’ll drive quality delivery and act as a key member of the wider Client Group Portfolio Office team, sharing best practice across the PMO community. Ready to lead a high-impact programme and shape the future of PMO delivery for Capita Public Service? Apply now and help drive excellence across transformation initiatives. This is a fixed-term contract role for approximately 12 months. With the successful candidate’s support, this role will require Security Clearance (Level 2) to be put in place that will need to remain valid throughout the entire duration of the role. Job title: Head of PMO Job Description: What you’ll be doing - Lead the PMO team to deliver defined services and ensure value is added across the programme - Establish and embed governance, reporting, RAID, change control, and stage gate processes - Ensure accurate, timely data supports decision-making and programme transparency - Create and maintain a centralised document repository for programme materials - Deliver effective RAID and Change Control management aligned to contractual SLAs - Own and manage Stage Gate processes to support lifecycle control and reporting - Ensure document management is robust, auditable, and centralised - Leverage tools and technology to streamline PMO processes and reduce manual effort - Champion stakeholder engagement and communication across multiple organisations ​What we’re looking for Essential skills and experience - Proven experience in a BPO organisation delivering services to external clients - Expertise in RAID, dependency, change control, and stage gate management - Strong written communication and production of high-quality programme materials - Experience in large-scale programmes with external clients, partners, and suppliers - Ability to lead and motivate a PMO team, championing diversity and inclusion - Skilled in governance, reporting, and establishing a single source of truth - P3O Practitioner qualified ​ Desirable Skills & Experience - Experience in a PMO Management role within an Oracle Fusion ERP implementation - PRINCE2 or MSP Practitioner certified About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences What’s in it for you? - Salary of up to £85k plus benefits - Home-based position - 23 days’ holiday (rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Fixed Term (Fixed Term)

• Plan and organize teamwork to achieve results within set deadlines. • Ensure process transparency: communicate clearly with clients and the team, informing them about changes and risks. • Analyze project data and outcomes for continuous improvement. • Foster a collaborative team atmosphere, maintaining motivation and efficiency. • Be in charge of the delivery flow process • Optimize work with the use of AI agents

Project Management At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business. Summary: In this role, the Project Manager is responsible for managing all aspects of medical communications projects from inception to completion, including but not limited to sales training content such as slide decks and webinars. Responsibilities include facilitating multidisciplinary project teams, interfacing with each department within the company, meeting client and management expectations, establishing strong faculty relationships, and ensuring programs remain on target and within agreed-upon parameters. The Project Manager is responsible for budget development, maintenance and reconciliation, managing external suppliers, keeping programs on time and focused on primary objectives, providing ongoing updates to internal team members and client contact(s), and resource management. The number of simultaneous programs managed by each Project Manager is dependent on the scope and nature of each initiative. The ideal candidate is an exceptional communicator with experience successfully leading multidisciplinary teams. We are seeking individuals with strong financial management skills who are highly organized, adept at multitasking/prioritizing, and have the ability and willingness to motivate others. Responsibilities: - Build and maintain strong relationships with clients and faculty members - Maintain and manage timely and professional written and verbal communications with clients and faculty members - Ensure client expectations are met on all levels of program activity - Establish and maintain a strong knowledge of client organizations, products, disease states, and medical education - Develop new project budgets - Contribute to new business development activities within the account team - Manage budgeting, financial monitoring, and reconciliation of individual projects - Schedule and conduct start-up, interim, and final team meetings for each project, establish and maintain time and events schedules, and provide ongoing updates to client and team as required by account team on each initiative to ensure successful management and completion - Facilitate progress of multidisciplinary project teams to ensure within-budget, on-time, on-strategy performance - Own the detail of daily account work on each project - Oversee and facilitate development of all project activities, including faculty recruitment and ongoing communication, audience generation, content development, logistics management, registration/participant communication, production of materials, supplier performance, central file management - Assist in training new account team members as required - Maintain company policies as they pertain to all activities - Adhere to all Lockwood Group policies and standard operating procedures Education: A bachelor’s degree is required. Professional Skills & Experience: Three to five years of relevant project management experience in a healthcare communications environment is required. Candidates must have the ability to grasp and retain scientific information, along with a strong technical aptitude and working knowledge of Microsoft Office, including Outlook, Word, PowerPoint, Excel, and Access. This position can be performed remotely in all but the following locations: Colorado, New York City, San Francisco County, CA.