Cloud Security Engineer - Security Operations Department: IT Employment Type: Permanent - Full Time Location: Home India Description The Cloud Vulnerability Detection, Response, and Remediation Subject Matter Expert (SME) is responsible for leading efforts to identify, assess, and remediate vulnerabilities across cloud environments. This role involves proactive threat detection, incident response, and collaboration with cloud engineering and security teams to ensure the security and compliance of cloud infrastructure and services. Key Responsibilities - Lead cloud vulnerability management initiatives across AWS, Azure, and GCP environments. - Conduct regular vulnerability scans and assessments using cloud-native and third-party tools (e.g., AWS Inspector, Azure Security Center, Prisma Cloud). - Analyze scan results and prioritize remediation based on risk and impact. - Collaborate with cloud engineering and DevOps teams to implement security patches and configuration changes. - Monitor cloud environments for indicators of compromise and anomalous activity. - Respond to cloud security incidents and provide expert guidance on containment and remediation. - Develop and maintain cloud security policies, procedures, and playbooks. - Ensure compliance with cloud security standards such as CIS Benchmarks, NIST, ISO 27001, and regulatory requirements. - Provide regular reporting on cloud vulnerability trends and remediation status. - Stay current with emerging cloud threats, vulnerabilities, and security technologies. Skills, Knowledge & Expertise - Bachelor’s degree in Computer Science, Information Security, or related field. - 5+ years of experience in cloud security, vulnerability management, or incident response. - Strong understanding of cloud architectures and services (AWS, Azure, GCP). - Hands-on experience with cloud security tools and platforms (e.g., AWS Inspector, Azure Defender, Prisma Cloud) - Experience with SIEM and cloud monitoring tools (e.g., Splunk, Azure Sentinel, AWS CloudTrail). - Relevant certifications such as AWS Certified Security, Azure Security Engineer, CISSP, or CCSP. - Excellent analytical, communication, and problem-solving skills. - Experience with container security and orchestration platforms (e.g., Kubernetes, Docker). - Knowledge of cloud compliance frameworks and audit processes. - Familiarity with automation tools (e.g., Terraform, Ansible) for cloud security operations. - Understanding of cloud identity and access management (IAM) best practices. - ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). - ITIL Foundation certification. - Experience with other ITSM tools and platforms.

Monitor security events and conduct advanced incident response in Microsoft 365 E5 environments while enforcing compliance requirements. Collaborate with teams for vulnerability management and proactive threat detection to enhance security posture.

Job Title: Head of Client Operations Position Type: Full-Time, Remote Working Hours: Flexible, with client meetings in U.S. time zones About the Role We are looking for a Head of Client Operations who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention. This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. Responsibilities Client Relationship Ownership - Act as the primary point of contact for 20–30 active clients - Lead client check-ins, manage expectations, and handle ongoing requests - Anticipate risks early and proactively prevent churn - Own client satisfaction, retention, and long-term success Campaign Performance & Results - Diagnose and resolve underperforming cold email campaigns - Troubleshoot deliverability issues, list quality problems, and low-converting copy - Quality-check campaigns before launch to ensure readiness and performance - Continuously optimize campaigns for measurable outcomes Processes, Systems & Documentation - Build and refine delivery documentation as the business scales - Create practical playbooks that evolve with a growing startup - Track SLAs, client health metrics, and delivery standards Cross-Functional Collaboration - Work closely with the development team on technical and infrastructure issues - Coordinate with the outreach team on execution and optimization - Report directly to the founder on client health, risks, and delivery performance What Makes You a Perfect Fit - You have operated in fast-growing startups where roles are fluid and ownership is high - You take responsibility for outcomes without waiting for perfect processes - You communicate directly and confidently with founders and executives - You are comfortable adapting as the business evolves - You focus on execution, impact, and results Required Experience & Skills - Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company - Background in cold email agencies, lead generation, or similar high-velocity environments - Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement - Ability to personally write copy and troubleshoot campaigns when needed - Technical enough to understand APIs, automations, and data flows without relying heavily on engineering - Daily, practical use of AI tools for real operational work - Strong problem-solving skills and comfort working in environments where systems are still being built Key Metrics for Success (KPIs) - Client retention and churn reduction - Campaign performance and deliverability outcomes - Client satisfaction and relationship health - Delivery consistency and SLA adherence - Overall impact on client results as the company scales Interview Process - Initial Screening - Interview with Founder - Final Discussion - Offer & Onboarding

Job Title: Head of Client Operations Position Type: Full-Time, Remote Working Hours: Flexible, with client meetings in U.S. time zones About the Role We are looking for a Head of Client Operations who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention. This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. Responsibilities Client Relationship Ownership - Act as the primary point of contact for 20–30 active clients - Lead client check-ins, manage expectations, and handle ongoing requests - Anticipate risks early and proactively prevent churn - Own client satisfaction, retention, and long-term success Campaign Performance & Results - Diagnose and resolve underperforming cold email campaigns - Troubleshoot deliverability issues, list quality problems, and low-converting copy - Quality-check campaigns before launch to ensure readiness and performance - Continuously optimize campaigns for measurable outcomes Processes, Systems & Documentation - Build and refine delivery documentation as the business scales - Create practical playbooks that evolve with a growing startup - Track SLAs, client health metrics, and delivery standards Cross-Functional Collaboration - Work closely with the development team on technical and infrastructure issues - Coordinate with the outreach team on execution and optimization - Report directly to the founder on client health, risks, and delivery performance What Makes You a Perfect Fit - You have operated in fast-growing startups where roles are fluid and ownership is high - You take responsibility for outcomes without waiting for perfect processes - You communicate directly and confidently with founders and executives - You are comfortable adapting as the business evolves - You focus on execution, impact, and results Required Experience & Skills - Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company - Background in cold email agencies, lead generation, or similar high-velocity environments - Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement - Ability to personally write copy and troubleshoot campaigns when needed - Technical enough to understand APIs, automations, and data flows without relying heavily on engineering - Daily, practical use of AI tools for real operational work - Strong problem-solving skills and comfort working in environments where systems are still being built Key Metrics for Success (KPIs) - Client retention and churn reduction - Campaign performance and deliverability outcomes - Client satisfaction and relationship health - Delivery consistency and SLA adherence - Overall impact on client results as the company scales Interview Process - Initial Screening - Interview with Founder - Final Discussion - Offer & Onboarding