About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Division: Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve. The Role:   We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You’ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.  This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.  Requirements:   You bring a strong foundation in customer support and technical troubleshooting—ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:  - Technical aptitude – Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.  - Relevant experience – Prior exposure to customer product support in software, hospitality, or club environments.  - A growth mindset – Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.  - Adaptability – Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.    Key Responsibilities:  - Customer Support & Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.  - Product Knowledge & Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.  - Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.  -  Process & Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.  - Service Support & Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.  - Client Satisfaction & Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.  Skills & Qualifications:  Core Competencies (Must Have)  - Excellent communication skills – Clear, professional verbal and written English to explain technical concepts to clients and colleagues.  - Customer service experience – Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.  - Technical troubleshooting ability – Confident diagnosing software, network, and system issues with a logical, methodical approach.  - Organizational strength – Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.  -  Adaptability & resilience – Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.  -  Soft skills for service excellence – Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.    Technical Proficiency:  - Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset  - Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset  - Experience with Microsoft Office, CRM systems, and basic HTML is an asset  - Understanding of VMware or Hyper-V is a plus is an asset  - Exposure to PowerShell scripting is an asset  Education & Experience:  - Experience in software support, hospitality, club operations, or similar industries is highly desirable  - 3-5+ years in technical support, customer service, or helpdesk environments  - Bachelor’s degree in computer science or a related discipline  - Familiarity with ticketing systems and support platforms  - Knowledge of basic accounting concepts  What You’ll Bring:  - Client Focus – A service-first mindset with empathy and accountability  - Technical Curiosity – Eagerness to learn how things work and solve problems  - Flexibility – Comfort with evolving tools, systems, and service standards  - Professionalism – Discreet, courteous, and reliable in every interaction  Work Schedule & Availability:  Training Period: 9 AM – 5 PM EST (6 PM – 3 AM PKT)   Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.  Exciting Benefits we offer: - Market-leading Salary - Medical Coverage – Self & Dependents - Parents Medical Coverage - Provident Fund - Employee Performance-based bonuses - Home Internet Subsidy - Conveyance Allowance - Profit Sharing Plan [Tenured Employees Only] - Life Benefit - Child Care Facility - Company Provided Lunch/Dinner - Professional Development Budget - Recreational area for in-house games - Sporadic On-shore training opportunities - Friendly work environment - Leave Encashment Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

Role Description The South Carolina (NG) 911 team is seeking Field Technician Support II to provide technical support to Public Service Answering Points (PSAP) in South Carolina. The tasks include: - Installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and associated electronic equipment at PSAPs. - Telecommuting from home office and client sites. - Reporting to a Field Services Supervisor at Comtech. Responsibilities include: - Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting, and repair; escalating issues as needed. - Provide on-call coverage (weekday nights and all day on weekends). - Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled. - Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 911 system. - Coordinate with subcontractors. - Participate in construction meetings with general contractors and representatives of the customer. - Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves. - Perform the installation, configuration, and testing of various electronic equipment according to established checklists and procedures (equipment includes routers/switches, managed PDUs, Windows workstations, IP telephones, IP to serial converters, among others). - Provide timely and accurate project status updates to the management team and the customer. - Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work). - Maintain inventory and spare equipment stock. - Participate in special projects as required. Qualifications - 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems. - Effective communication skills. - Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred. Requirements - The work is typically performed at customer site locations, which requires proper safety precautions. - Work requires some physical effort in the handling of materials, boxes, or equipment. - Occasional overtime may be required as needed to support on-call or other business needs. - Personal vehicle is required; company pays mileage based on IRS published rates. Education - Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience. Benefits - This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. - Employees may be subject to random, reasonable suspicion, and post-incident testing. - Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team We are looking for engineers to join the Global Storage Engineering team with a strong focus on Ceph. In this role, you would be engineering and deploying the latest storage technologies to enable object, block, and file workloads for our internal applications and private cloud. If you have strong dev/ops skills, love to solve complex and challenging problems, and want to participate in some of the most exciting open-source projects, we want to hear from you! What you'll get to do... - Architect and build Ceph clusters from the ground up, creating robust and scalable storage solutions that meet our organizational needs. - Help GoDaddy engineer, deploy, and maintain the next generation of Ceph storage technologies. - Play a key role in managing a large-scale Linux environment, ensuring seamless operations and optimal performance across our extensive infrastructure. - Work closely with internal teams on cross-functional projects to ensure that their assets are delivered quickly and with the highest quality. - Scope and model various workloads to deliver custom solutions based on GoDaddy product offering needs. Your experience should include... - 4+ years of professional Ceph experience, architecting and building Ceph clusters from the ground up - 4+ years of Ceph storage deployment, configuration, performance tuning, monitoring, troubleshooting, integration, upgrades, and maintenance. - Experience working with Ceph Reef, showcasing proficiency in implementing and optimizing this version for enhanced storage performance and reliability. - 3+ years of experience in Python scripting and automation. - 4+ years of professional experience, efficiently managing large-scale Linux server environments. - Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their storage services. You may also have… - Bachelor's or Master's degree in Computer Science, Engineering, or a related field or equivalent experience. - Experience with other distributed storage systems (e.g., GlusterFS, HDFS). - Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

• Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner. • Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues. • Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations. • Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE • Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.